Gene Messer Hyundai

4.6 out of 5 4.6
Rectangle 48
Sales 9:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Gene Messer Hyundai Hours

Sales

Monday

9:00 AM - 8:00 PM

Tuesday

9:00 AM - 8:00 PM

Wednesday

9:00 AM - 8:00 PM

Thursday

9:00 AM - 8:00 PM

Friday

9:00 AM - 8:00 PM

Saturday

9:00 AM - 8:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2019

One of Lubbock's hidden secrets, Gene Messer Hyundai offers customers a car buying experience like no other. A unique, one of a kind experience with a staff that wears our name with Pride and Integrity. We have a profound appreciation for the great consumer loyalty we have experienced over the years and welcome any first time buyers with a sincerity that aligns with our West Texas Values.

...



With over 300 Signature New and Pre-Owned vehicles, we can offer our customers' options tuned to every need. If you are searching for a positive, consumer friendly side of the car business, you have found it here!

"Your Friend in the Car Business"

Service

Oil, Filter Change

$28.99 and up*

Transmission Service

$169.99

New Brake Pads/Shoes (Front)

$179.99 and up*

Check Engine Light Diagnosis

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
136 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    February 23, 2020

    Great service. I had my oil changed. They are always good about giving great service for whatever I need for my car. They are always friendly.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We appreciate your kind words, Varina thank you for your business!

  • 5.0 out of 5
    February 10, 2020

    Highly recommended. Professional, fast and quality service. Jeremy and Kristo are great! Do yourself a favor and call Gene Messer for your next vehicle... purchase. They have also followed up with me to make sure I was satisfied with my purchase... thanks again

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Johnny, We are thrilled to hear that we could provide you with a great experience!

  • August 9, 2016

    I just bought a used car from this dealership today and I would give more than 5 starts if I could. Everyone was friendly, especially Geoff S. (Salesman)... and Shetarrie (Finance director). They made it easy and very possible to get my dream car. I would recommend this dealership to anyone. :)

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Miranda, thank you for your review of Geoff, Shetarrie and our store! It's great to hear we could get you into your dream car, we are thrilled to hea...r that!

  • 5.0 out of 5
    December 19, 2019

    I just want to say that everything was fast and amazing, we are very happy with our purchase, Jeremy is the best, he has an excellent team

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new car! Thanks for the review and kind words for Jeremy and we hope you loved your new vehicle for years to come.

  • 3.0 out of 5
    November 26, 2019

    Made an appt several days ahead for recall work. Despite notice of the recall work to be done, they were lacking a part to finish the work. I would either... have to leave it overnight-having Brought it in at 9 AM, or make another appointment for another day and make all the arrangements that have to be made to do that. I also had an oil change and tires rotated and balanced during this appointment. I hope they changed the oil, because they didn’t put a new sticker on my windshield with all the pertinent information about mileage and approximate date for next oil change. And I assume they rotated and balanced the tires, they didn’t finish the other two things so I’m really not sure. I’ve always liked this service center, but since they’re the only ones in town now –and I don’t have another choice for recall work— perhaps they don’t pay attention to details as much as they used to. I still have to take my vehicle back to put the last small plastic part on it-but I guess I have to have an entire day free to do it. I was very disappointed with the actual service this visit. The people who do intake and the driver were great- but the actual service doesn’t even rate 3 stars.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kimi, thank you for informing me about your visit to my service department. I am sorry to hear we have let you down, can you please contact me so I c...an try to make up for this? Brendan Cimino General Manager bcimino@genemesser.com

  • 5.0 out of 5
    November 18, 2019

    Ren, my customer service advisor, is great. He is thorough and very helpful, always checks everything needed when I take my car in. Great service.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your kind words for our staff, we appreciate it!

  • 5.0 out of 5
    November 15, 2019

    Always pleased with the service and costumer service I receive here in Lubbock. I also enjoy the simplicity of the service report that is emailed or texted... to me on any other recommended services I may need and I’m able to approve or deny as I need.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Carmen for your kind words! We are thrilled that you had such a great service experience here with us! We thank you for your business and lo...ok forward to your next visit!

  • 4.0 out of 5
    October 21, 2019

    Waiting 90 minutes for an oil change, when you have an appointment is to long. I only choose dealer ships for my oil change. Thier customer service is... excellent.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Alice, We truly value your business and thank you for bringing this to my attention. Please contact me directly at bcimino@GeneMesser.com. I woul...d like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Brendan Cimino General Manager

  • 5.0 out of 5
    October 8, 2019

    I've bought several Hyundai vehicles, I've been happy with each and every one of them, they are good on gas and cheap to maintain in regards to tires and... such. The warranties are very good can't hardly beat them. They make an excellent first car student car or family car and they are very good on gas get wonderful fuel mileage. They will not promised you a miracle and they do not perform miracles but they will do everything they can to get you in a vehicle.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you Jessie for your kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and look forwa...rd to your next visit!

  • 1.0 out of 5
    August 4, 2019

    Poor service. Last time I went they lost the dip stick for my car. This time I took the car in for a warranty issue and they broke the stem on my tire... and it now leaks. Both filling air and checking oil are minor things. Since they are incapable of filling a tire with air and checking oil I would never trust them for any repairs. Save your time and money and go elsewhere.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Kristine, Thank you for your feedback about this because that should not have happened. I need to use your case as a learning opportunity, so we ...can fix the issue in the future. Could you please contact me? Brendan Cimino General Manager bcimino@genemesser.com

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