Reviews
The service representatives at Gene Messer Hyundai are
The service representatives at Gene Messer Hyundai are the best! They prove that some young people know what customer service really means. A great group, especially Victoria!
The service representatives at Gene Messer Hyundai are
The service representatives at Gene Messer Hyundai are the best! They prove that some young people know what customer service really means. A great group, especially Victoria!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Took me over 45 minutes to different times waiting on the
Took me over 45 minutes to different times waiting on the phone for no one to answer. Diagnosed my vehicle and didn’t even diagnose it correctly. Spent $500 on a part that didn’t fix the job.
Took me over 45 minutes to different times waiting on the
Took me over 45 minutes to different times waiting on the phone for no one to answer. Diagnosed my vehicle and didn’t even diagnose it correctly. Spent $500 on a part that didn’t fix the job.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Josh, We apologize for the inconvenience caused by your recent service experience. We strive to provide exceptional service to all our customers, and it’s clear that we fell short in this instance. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Brendan Cimino General Manager bcimino@GeneMesser.com
The salesman Ayo was polite, responsive over the phone,
The salesman Ayo was polite, responsive over the phone, and great in person! The only drawback was the haggle on my trade in value from his manager. I don't like the haggle but I guess it is part of the process. But not Ayo's fault. Overall, a good experience.
The salesman Ayo was polite, responsive over the phone,
The salesman Ayo was polite, responsive over the phone, and great in person! The only drawback was the haggle on my trade in value from his manager. I don't like the haggle but I guess it is part of the process. But not Ayo's fault. Overall, a good experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Went in to test drive a new Hyundai Palisade and ended up
Went in to test drive a new Hyundai Palisade and ended up buying it. The whole experience was great from start to finish. My salesman made the process so easy!
Went in to test drive a new Hyundai Palisade and ended up
Went in to test drive a new Hyundai Palisade and ended up buying it. The whole experience was great from start to finish. My salesman made the process so easy!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Debralee, we are very happy to have provided you with such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
Nice people and nice facility.
Nice people and nice facility. Working with Matt and the service desk easy and informative.
Nice people and nice facility.
Nice people and nice facility. Working with Matt and the service desk easy and informative.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, we're happy to hear you had such a positive experience with Matt! We are always more than happy to assist you if anything else comes up. Take care!
Great service!
Great service! Communication is very good as well! A great experience.
Great service!
Great service! Communication is very good as well! A great experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Jordan, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The process of buying the car and the service overall was
The process of buying the car and the service overall was wonderful. I would use this place again to buy a car.
The process of buying the car and the service overall was
The process of buying the car and the service overall was wonderful. I would use this place again to buy a car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!
Took my car in to program a new ECU.
Took my car in to program a new ECU. It was my last option before just junking my car. Kane called me after it did not fix the problem and asked me to give him some time to look at it further. He found the problem in just an hour or so! So happy to have my car back! He earned my future business.
Took my car in to program a new ECU.
Took my car in to program a new ECU. It was my last option before just junking my car. Kane called me after it did not fix the problem and asked me to give him some time to look at it further. He found the problem in just an hour or so! So happy to have my car back! He earned my future business.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello, we appreciate you taking the time to leave us this feedback. We are always more than happy to assist you if anything else comes up. Take care!
I have been using Gene Messer for service for 15+ years,
I have been using Gene Messer for service for 15+ years, I have not found any reason to change. Service is done in a timely manner and I’ve never had a reason to go back and complain.
I have been using Gene Messer for service for 15+ years,
I have been using Gene Messer for service for 15+ years, I have not found any reason to change. Service is done in a timely manner and I’ve never had a reason to go back and complain.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Tomkeyes, we appreciate you taking the time to leave us this feedback. Feel free to reach out to us if you need anything. Have a wonderful day.
Everyone was great my experience was wonderful thank you!
Everyone was great my experience was wonderful thank you!! When they delivered my new Santa Cruz everyone took the time to go over everything. Thanks again!!
Everyone was great my experience was wonderful thank you!
Everyone was great my experience was wonderful thank you!! When they delivered my new Santa Cruz everyone took the time to go over everything. Thanks again!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great Team !,