Allan Vigil Ford Lincoln

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
712 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    April 15, 2020

    i bought three vehicle from them shame on me a new ford raptor so i went back bought a used tahoe and used 1500 both had issues the tahoe dents and chip... windshield as well as missing headrest they said they would fix never did cant get them to respond the 2019 1500 had 30k miles and had vibration it was a dented drive shaft they said would repair never did cost me 700.00 and also shorted my payoff by 500 also had in agreement 2000 in acc and free oilchanges the paperwork disappeard terrible facility i spoke to the gm himself bad attitude Dennis Kerce!! do NOT EVER BUY here I sent email to Allen no response he pride himself as being a veteran as i am as well NEVER BUY THERE AGAIN

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Allan Vigil Ford.... We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Providing every custer an exceptional purchasing experience is a priority to our entire organization. Family owned and operated for nearly 40 years it is important that we live up to every promise we make. We apologize if in fact there has been a misunderstanding and have made every effort to take corrective action.

  • 5.0 out of 5
    January 14, 2020

    Everyone is always so helpful and professional. They are all very familiar with their jobs and do it well. I rely on them to be honest with me about... what needs to be done and I know they are. I appreciate all of the employees of Allen Vigil Ford.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • May 10, 2018

    Just bought a 2018 Mustang GT and Glenn Benedikt was very knowledgeable about Mustangs. He never once pressured me into buying a car. Would definitely... recommend him and would do business with him and the dealership in the future.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Nicholas, thank you for your kind words and congratulations on your new vehicle! Please let us know if there is ever anything else we can do for you! ...Safe travels!

  • 5.0 out of 5
    January 3, 2020

    Allan Vigil Ford is a very professionally run dealership. I would not take my ford anywhere else.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 5.0 out of 5
    December 30, 2019

    Great Service Jennifer went above excellent Customer Service

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Tamara, we're happy to hear you had a great experience with Jennifer! If there?s anything else we can do to assist you, please don?t hesitate to... reach out. Thanks again for your business!

  • 1.0 out of 5
    December 23, 2019

    My most recent oil change had me waiting 2hours and thirty minutes- unacceptable. My prior oil change, was told that my windshield wipers were changed... without notifying or asking my permission. The drivers side wiper is worthless and I will have to replace it this week. I do not paying for something that I didn't ask for or get.Prior to this, I have been satisfied with this dealer service.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Michael, we're extremely disappointed to hear about your negative experience at our dealership. Our customers mean a great deal to us and we regret th...at we failed to provide you with the quality service you deserve. Please give us a call at (678) 364-3673 and we will do our best to make this better. We hope to hear from you soon.

  • 5.0 out of 5
    July 16, 2019

    The guys at Allan Vigil are great its the only place I will take my vehicle

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Junius, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you have any additiona...l needs or questions, we will be more than happy to assist you! Safe travels!

  • 1.0 out of 5
    June 7, 2019

    Came to this dealer and was never greeted by anyone. They have the worst service especially when we waited a few min then finally left

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Hello, customer service is one of our top priorities so we are disappointed to hear you did not receive the quality experience you deserve. If you are... willing to give us another chance, please contact us at (678) 364-3673 and we will do our best to turn your experience around. Thank you, and take care.

  • 1.0 out of 5
    May 16, 2019

    Do not go here! ! ! ! ! ! Husband and I are very disappointed with the experience we had at Allan Vigil. Do not recommend

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    Hello, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to... hear that you did not. We take our customers? comments seriously so we hope that you?ll give us a call at (678) 364-3673 so we can understand exactly what went wrong and do our best to try and resolve this matter to the best of our ability.

  • 1.0 out of 5
    May 14, 2019

    This place has by far the worst customer service I have ever seen. They try bait and switch when I told them multiple times I didn’t want the vehicle.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Allan Vigi...l Ford Lincoln. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. We would like the chance to talk to you further so please do call us at (678) 364-3673 at your earliest convenience so we can work with you to make this right. We hope to hear from you soon. Take care.

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