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Gene Messer Ford of Lubbock

(1,541 reviews)
Visit Gene Messer Ford of Lubbock
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
New (806) 451-4430 (806) 451-4430
Used (806) 451-4531 (806) 451-4531
Service (806) 853-9546 (806) 853-9546

Inventory

See all 524 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2018.
The Gene Messer Auto Group provides you with the assurance that your vehicle purchase will be handled in a professional and timely manner. We have been serving Texas and the Southwest United states for over 32 years and have literally thousands upon thousands of satisfied customers. Vehicles represented by the Gene Messer Auto Group for sale have been hand selected and inspected to ensure that you are receiving a quality product. We provide financing options extended warranties and tons of accessories. We look forward to serving you!
Nobody beats a Gene Messer Ford Deal. That's Right Nobody

Service center

Phone number (806) 853-9546

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(1,541 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Awesome service.

Awesome service. Very quick service. Barbara was informative and all of the staff at pickup were great!

Awesome service.

Awesome service. Very quick service. Barbara was informative and all of the staff at pickup were great!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out to us if there's anything more we can do!

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Great service experience, no hassle and all work was done

Great service experience, no hassle and all work was done on time. Highly recommend Barbara at the service desk.

Great service experience, no hassle and all work was done

Great service experience, no hassle and all work was done on time. Highly recommend Barbara at the service desk.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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David took care of getting my car oil change I would

David took care of getting my car oil change I would like for it not to take 2 hours for a oil change

David took care of getting my car oil change I would

David took care of getting my car oil change I would like for it not to take 2 hours for a oil change

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

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They were friendly but don’t expect to get a car without

They were friendly but don’t expect to get a car without financing through them. After I told them I wanted to work through my own bank, they refused to send me a deal sheet after agreeing to send me one when I first spoke with them.

They were friendly but don’t expect to get a car without

They were friendly but don’t expect to get a car without financing through them. After I told them I wanted to work through my own bank, they refused to send me a deal sheet after agreeing to send me one when I first spoke with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Courteous and efficient.

Courteous and efficient. Check in was pretty painless, reviewed the services I wanted, and they were done. Waiting on the truck. Took about 2 and 1/2 hours for oil change, tire rotation and balance, and multipoint inspection. They did good.

Courteous and efficient.

Courteous and efficient. Check in was pretty painless, reviewed the services I wanted, and they were done. Waiting on the truck. Took about 2 and 1/2 hours for oil change, tire rotation and balance, and multipoint inspection. They did good.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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They did the service.

They did the service. Car was picked up and returned as agreed. Excellent service manager

They did the service.

They did the service. Car was picked up and returned as agreed. Excellent service manager

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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They got my car in quickly and the process was very

They got my car in quickly and the process was very efficient. They suggested the mobile service when my service was going to take longer than 2 days and scheduled it asap.

They got my car in quickly and the process was very

They got my car in quickly and the process was very efficient. They suggested the mobile service when my service was going to take longer than 2 days and scheduled it asap.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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They are Friendly and helpful and quick with my oil

They are Friendly and helpful and quick with my oil change since they knew I was on a hurry

They are Friendly and helpful and quick with my oil

They are Friendly and helpful and quick with my oil change since they knew I was on a hurry

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Excellent greeting.

Excellent greeting. Quick service. Nice and professional at checkout. Truck finished quicker than expected. Great

Excellent greeting.

Excellent greeting. Quick service. Nice and professional at checkout. Truck finished quicker than expected. Great

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.

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We arrived before the appointment and we were greeted

We arrived before the appointment and we were greeted kindly. The service was excellent. Thanks.

We arrived before the appointment and we were greeted

We arrived before the appointment and we were greeted kindly. The service was excellent. Thanks.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Janie, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.

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