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Gene Messer Ford of Lubbock

(1,639 reviews)
Visit Gene Messer Ford of Lubbock
Sales hours: 9:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–8:00pm 7:00am–6:00pm
Tuesday 9:00am–8:00pm 7:00am–6:00pm
Wednesday 9:00am–8:00pm 7:00am–6:00pm
Thursday 9:00am–8:00pm 7:00am–6:00pm
Friday 9:00am–8:00pm 7:00am–6:00pm
Saturday 9:00am–8:00pm 8:00am–3:00pm
Sunday Closed Closed
New (806) 451-4430 (806) 451-4430
Used (806) 451-4531 (806) 451-4531
Service (806) 853-9546 (806) 853-9546

Inventory

See all 458 vehicles from this dealership.

Incentives

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About our dealership

This seller has been on Cars.com since April 2018.
The Gene Messer Auto Group provides you with the assurance that your vehicle purchase will be handled in a professional and timely manner. We have been serving Texas and the Southwest United states for over 32 years and have literally thousands upon thousands of satisfied customers. Vehicles represented by the Gene Messer Auto Group for sale have been hand selected and inspected to ensure that you are receiving a quality product. We provide financing options extended warranties and tons of accessories. We look forward to serving you!
Nobody beats a Gene Messer Ford Deal. That's Right Nobody

Service center

Phone number (806) 853-9546

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

(1,639 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Barbarra was so kind and knowledgeable on everything !

Barbarra was so kind and knowledgeable on everything ! Really loved having her help me out. Meant the world to me to have someone who cared about my vehicle as much as I do help me out.

Barbarra was so kind and knowledgeable on everything !

Barbarra was so kind and knowledgeable on everything ! Really loved having her help me out. Meant the world to me to have someone who cared about my vehicle as much as I do help me out.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass your comments to Barbarra here at Gene Messer Ford Lubbock! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

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Always the best service!

Always the best service!! If we need a car for Dr appointments they have one for us and always quick to get our work done!! One phone call to Barbara and it is taken care of !!

Always the best service!

Always the best service!! If we need a car for Dr appointments they have one for us and always quick to get our work done!! One phone call to Barbara and it is taken care of !!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Curtis, thanks for your praise and kind comments about Barbara. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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What a xxxx show.

What a xxxx show. The finance is a total crook. He held over 3 point on the rate which pushed me to find 3rd party financing. Luis is a real xxxx sucker. I bought the truck on Wednesday and it took 3 days for me to take delivery. After 3 days the thing wasn’t even detailed. It cost me $150 to have a detail it, and another $300 to get it serviced. Over they suck an I hope I never see them again.

What a xxxx show.

What a xxxx show. The finance is a total crook. He held over 3 point on the rate which pushed me to find 3rd party financing. Luis is a real xxxx sucker. I bought the truck on Wednesday and it took 3 days for me to take delivery. After 3 days the thing wasn’t even detailed. It cost me $150 to have a detail it, and another $300 to get it serviced. Over they suck an I hope I never see them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for bringing this to our attention. We apologize for any inconvenience caused by your recent experience. We will be contacting you to address your concerns and find a resolution. Please don't hesitate to reach out to me if you need anything in the meantime. Buck Barton General Manager bbarton@Group1Auto.com

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Dealership was friendly and had my truck prepared quick.

Dealership was friendly and had my truck prepared quick. Would definitely reccomend and shop here again.

Dealership was friendly and had my truck prepared quick.

Dealership was friendly and had my truck prepared quick. Would definitely reccomend and shop here again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Rushi, we are so pleased you enjoyed your visit to Gene Messer Ford Lubbock! If you have any further questions, please give us a call. We're always happy to help!

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Great communication and went out of their way to get me

Great communication and went out of their way to get me the vehicle i wanted

Great communication and went out of their way to get me

Great communication and went out of their way to get me the vehicle i wanted

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help!

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Did a good job!

Did a good job! Didn’t take too long and everything worked as it was supposed too!

Did a good job!

Did a good job! Didn’t take too long and everything worked as it was supposed too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi Steve, we are very happy to have provided you with such a positive experience! If you have any further questions, please don't hesitate to reach out!

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I received attention and help immediately.

I received attention and help immediately. The salesman listened to my requests, did not waste my time, and was very accommodating.

I received attention and help immediately.

I received attention and help immediately. The salesman listened to my requests, did not waste my time, and was very accommodating.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Gene Messer Ford Lubbock! We are always more than happy to assist you if anything else comes up. Take care!

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Dropped off for an oil change, got the vehicle checked

Dropped off for an oil change, got the vehicle checked over, got an estimate and they delivered it to me at home 2 hours later. The paper work was lengthy, as I had to sign a few things, but that is just the GM Ford house covering their assets. I would highly recommend.

Dropped off for an oil change, got the vehicle checked

Dropped off for an oil change, got the vehicle checked over, got an estimate and they delivered it to me at home 2 hours later. The paper work was lengthy, as I had to sign a few things, but that is just the GM Ford house covering their assets. I would highly recommend.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy to have provided you with such a positive experience! Your recommendation means so much to us, and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day!

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Been taken my vehicle there to the Ford house since 2020

Been taken my vehicle there to the Ford house since 2020 and I've have nothing but good ratings for them I would highly recommend them had a couple of ? before I drop my vehicle and Michael Calder answer them for me or got me the answers I needed

Been taken my vehicle there to the Ford house since 2020

Been taken my vehicle there to the Ford house since 2020 and I've have nothing but good ratings for them I would highly recommend them had a couple of ? before I drop my vehicle and Michael Calder answer them for me or got me the answers I needed

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Great to work with.

Great to work with. Went out of their way to please. Excellent service. Will definitely use them again.

Great to work with.

Great to work with. Went out of their way to please. Excellent service. Will definitely use them again.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi, we are very happy we could provide you with a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

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