Reviews
This dealership has a Great selection of vehicles.
This dealership has a Great selection of vehicles. The manager that appraised my trade in gave me a low appraisal.
This dealership has a Great selection of vehicles.
This dealership has a Great selection of vehicles. The manager that appraised my trade in gave me a low appraisal.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does recommend this dealer
- Shopped for a used car
Best service ever.
Best service ever. Barbara is the most awesome person in the service department. Very knowledgeable and helpful. Thank you!!!
Best service ever.
Best service ever. Barbara is the most awesome person in the service department. Very knowledgeable and helpful. Thank you!!!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. Feel free to reach out to us if you need anything. Have a wonderful day.
My service advisor, Glenn, was very friendly, quick, and
My service advisor, Glenn, was very friendly, quick, and concise in communication and action in getting my truck taken care of for routine maintenance! The maintenance was done well, and perfectly within their estimate regarding time of completion!
My service advisor, Glenn, was very friendly, quick, and
My service advisor, Glenn, was very friendly, quick, and concise in communication and action in getting my truck taken care of for routine maintenance! The maintenance was done well, and perfectly within their estimate regarding time of completion!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for your kind review; we are happy to pass along your comments to Glenn here at Gene Messer Ford Lubbock! Please don't hesitate to reach out if there's anything additional we can do for you.
Wonderful service , My advisor Barbara was amazing!
Wonderful service , My advisor Barbara was amazing! The video of work being done was a surprise bonus very cool! Best service department in Lubbock!
Wonderful service , My advisor Barbara was amazing!
Wonderful service , My advisor Barbara was amazing! The video of work being done was a surprise bonus very cool! Best service department in Lubbock!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Gene Messer Ford of Lubbock is a friendly and
Gene Messer Ford of Lubbock is a friendly and professional dealership. I have purchased vehicles from them going back to my first one in 2001 as well as having them serviced there and I always come away feeling like I have received a fair deal. I hope to continue many years of future business with them.
Gene Messer Ford of Lubbock is a friendly and
Gene Messer Ford of Lubbock is a friendly and professional dealership. I have purchased vehicles from them going back to my first one in 2001 as well as having them serviced there and I always come away feeling like I have received a fair deal. I hope to continue many years of future business with them.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Patrick, we are so happy to read such a great review about Gene Messer Ford Lubbock! We're looking forward to your next visit with us!
I have bought 3 other vehicles from Gene Messer Toyota in
I have bought 3 other vehicles from Gene Messer Toyota in past ten years and was treated better than I was at the Ford dealership Salesman and manager gouge me every way they could Not a pleasant dealing
I have bought 3 other vehicles from Gene Messer Toyota in
I have bought 3 other vehicles from Gene Messer Toyota in past ten years and was treated better than I was at the Ford dealership Salesman and manager gouge me every way they could Not a pleasant dealing
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
Thank you for sharing your experience with us. We’re truly sorry that you feel this way, and we appreciate you taking the time to provide your feedback. Please know that we take comments like this seriously and will do our best to learn from it and improve moving forward. We value your business and the opportunity to do better. Please reach out to Adrian or Xavier one of our sales managers to see how we can assist. Thank you Buck Barton General Manager 806-788-2276 bbarton@group1auto.com
Service department, and in particular, David V.
Service department, and in particular, David V. Exceeded my expecting! He was very courteous, professional was ready when we arrived, processed us in quickly and was great about letting us know where our repair was at, status updates.
Service department, and in particular, David V.
Service department, and in particular, David V. Exceeded my expecting! He was very courteous, professional was ready when we arrived, processed us in quickly and was great about letting us know where our repair was at, status updates.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Leej, we're happy you found our staff to be so supportive during your experience here at Gene Messer Ford Lubbock. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Brought my 2023F-150 in for an oil change and tire
Brought my 2023F-150 in for an oil change and tire rotation and was greeted with courtesy and professionalism
Brought my 2023F-150 in for an oil change and tire
Brought my 2023F-150 in for an oil change and tire rotation and was greeted with courtesy and professionalism
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
The service was completed in the suggested amount of time
The service was completed in the suggested amount of time and David honored the price that I was supposed to get online.
The service was completed in the suggested amount of time
The service was completed in the suggested amount of time and David honored the price that I was supposed to get online.
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello Logan, thank you; we appreciate your feedback! We hope to be of service to you again in the future. Best wishes, Gene Messer Ford Lubbock
Glenn Norris is an awesome service tech, friendly,
Glenn Norris is an awesome service tech, friendly, courteous and makes sure all is done to perfection. He always goes the extra mile.
Glenn Norris is an awesome service tech, friendly,
Glenn Norris is an awesome service tech, friendly, courteous and makes sure all is done to perfection. He always goes the extra mile.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, we're happy to hear you had such a positive experience with our team! Feel free to reach out to us if you need anything. Have a wonderful day.