Gene Messer Ford of Lubbock
Gene Messer Ford of Lubbock Hours
About Our Dealership
The Gene Messer Auto Group provides you with the assurance that your vehicle purchase will be handled in a professional
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and timely manner. We have been serving Texas and the Southwest United states for over 32 years and have literally thousands upon thousands of satisfied customers. Vehicles represented by the Gene Messer Auto Group for sale have been hand selected and inspected to ensure that you are receiving a quality product. We provide financing options, extended warranties, and tons of accessories. We look forward to serving you!
"Nobody beats a Gene Messer Ford Deal. That's Right Nobody"
Photos & Videos
Service
Tire Rotation
$18.95 and up*
Oil, Filter Change
$29.95 and up*
Wheel Balance
$49.95
Wheel Alignment (FWD)
$89.95
RepairPal Certification
- Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
- Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
- Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
- Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.
Reviews
Read reviews that mention:
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September 7, 2018
Another dealership that likes to use listings to play games. I enquired repeatedly about a truck for them to finally admit it's "been in a wreck"... but they will happily sell me the truck damaged or find me another one
Does not recommend this dealerShopped for a new carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for your feedback about your inquiry, because that should not have happened. I need to use your case as a learning opportunity, so we can fi...x the issue in the future. Could you please contact me so I can learn more? Jimmy Stallings General Manager 806-474-7589 (Cell)
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June 3, 2018
Casey was a great salesman, the finance department is terrible. Couldn’t finance me and had the truck for 5 days. Ended up calling my dealer in Houston... to buy a truck. Had me financed and done in 4 hours.
Does not recommend this dealerShopped for a used carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for your feedback about your sale, because that should not have happened. I need to use your case as a learning opportunity, so we can fix t...he issue in the future. Could you please contact me so I can learn more? Jimmy Stallings General Manager jstallings@GeneMesser.com
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We have used Gene Messer for years & love them!!!! Very honest, work hard to make their customers happy, they went above & beyond again just like ever... time before!!!! Jimmy Zimmerman is our sales guy he goes above & beyond getting the right truck for the right price , Jeremy is the Manager he is "awesome" great guy to work with on numbers! Tom in finance is super friendly and organized makes signing all the papers fun and quick! I would refer this company to everyone.... Lonny & Traci Lincoln
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 1 found this review helpful. Did you?Dealer ResponseThank you Lonny and Traci for the kind words about Jimmy and Tom! We are thrilled that you had such a wonderful car buying experience here with us! We... thank you for your business and look forward to your next visit!
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May 2, 2018
Buying a car is buying a car. But my overall experience was good. My salesman was excellent. And the dealership was clean and nice. Couldn’t believe the... the fair price and no bull. They did as they said. Would recommend them. Thanks
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you James for the kind words! We thank you for your business and look forward to your next visit!
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April 26, 2018
We could not have been more pleased with the service we received from Gene Messer. We went in looking to purchase a used vehicle and came out driving a... brand new one!! The sales men and business managers were great and very helpful. This was our first time buying from Gene Messer and will continue to make this our dealership!! Thanks guys
Does recommend this dealerShopped for a used carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you Gerald and Vianca for the kind words! We are thrilled that you had such a great experience here with us! We thank you for your business and ...look forward to your next visit!
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April 26, 2018
Gene M. Made purchasing my F-150 very easy and would certainly putchase my next vehicle from them, the salesman was Johnny on the spot with the entire... process
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you Rudy for the kind words! We thank you for your business and look forward to your next visit!
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April 19, 2018
Great place to buy a new car! All of our expectations were met. Ask for Thomas Gonzales he did an outstanding job! Thanks Gene Messer and Thomas Gonzales... for making our day.
Does recommend this dealerShopped for a new carDid make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you Payton for the kind words! We thank you for your business and look forward to your next visit!
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April 16, 2018
Had a recall for a minor transmission shift cable issue. Handled everything like it was a major problem. Always appreciate the consideration shown by... the staff.
Does recommend this dealerCame in for service or repairDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you Mike for the kind words! We thank you for your business and look forward to your next visit!
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April 16, 2018
Worst experience ever. Trade in half of blue book. Should look elsewhere. Sales manager did not care to help. Felt like I was trapped. Dealership... not concerned with customer satisfaction!
Does not recommend this dealerShopped for a new carDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for bringing this to my attention. I apologize that your trade in experience was anything but satisfactory. I would like an opportunity to a...ddress your concerns and to earn your business, please contact me at 806-793-2727. I look forward to speaking with you. Jimmy Stallings General Manager
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April 16, 2018
Lincoln stalled on I 27 Abernethy Sunday. Towed to Gene Messer Lincoln. Met service personnel at 7a. Could not get to car for 48h. New engine installed... undr warranty Gene Messer Amarillo 7000 dollars. Would not even diagnose problem. It was a fuel filter. Tried to buy new automobile trade in 1/2 blue book value. Please do not get locked into a trap. DON'T GO THERE EVER!UPSET CUSTOMER
Does not recommend this dealerCame in for service or repairDid not make a purchase0 people out of 0 found this review helpful. Did you?Dealer ResponseThank you for speaking with me and allowing me to address your concerns. We truly appreciate your business and look forward to your next visit. If the...re is ever anything I can assist you with, please feel free to contact me at jstallings@GeneMesser.com Jimmy Stallings General Manager