Reviews
Oil Change
I had my oil changed at Gene Messer Ford. They provided Uber to take me to a place and also returned me back to the dealership. My pickup was serviced and I was on my way. Thanks Gene Messer Ford.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words! We are thrilled that you had a pleasant service visit!
Truck repair
Great customer service and helpful employees. Kept me updated on the repair process. A little expensive for the repair that was needed but not bad for a dealership.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!
Oil change
Great customer service. I had a question and Lane was good about getting an answer promptly. Service was quick and had me at my next appt. In time.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Maria for your kind words for Lane! We are thrilled that he provided you with a quick service visit. We look forward to your business with us again
Great service
Jenny helped when my daughter’s car needed a new battery. I live 6 hours away and she was so helpful and made the process quick and extremely easy!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Kylie for your kind words for Jenny! We are thrilled that she provided your daughter with a great service visit for her battery. We look forward to your business with us again!
Camera
I had a positive experience with them. Their customer service was phenomenal Logan kept in communication with me the whole time my truck was getting repaired. I will definitely use them for any service I need in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you Maria for your kind words for Logan! We are thrilled that he provided you with a great service visit. We look forward to your business with us again!
Great service
Great service, was longer than expected but personnel was communicative and explained the process and what was happening throughout the time there. Will definitely come back.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the positive review. We're glad that you had an excellent experience with your recent service visit. We look forward to your business with us again!
Great Service
Great service. Everyone was helpful and nice. They worked with is in a professional manner and we got what we wanted. Would shop here again.
- Customer service 5.0
- Buying process 4.0
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you Craig! We are thrilled that you had a great car buying experience!
Got new tires and they did a good job
Purchased new tires and they put them on fast. Great service and was very please with everything. And I didn’t even purchased my vehicle from there.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you. We're glad that you had an excellent experience with your recent service visit.
This place is a joke
Took my pickup in to get worked on because it would not run and everything was still under warranty they diagnose the problem and tell me it’s this and that but would not give me a loaner or rental and kept my pickup for almost a month and then decide to tell me that it was out of diesel. This place is pathetic.
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Mr. Campbell, we are sorry to see that you are not satisfied. The rental F-150 truck offered under warranty was declined by you and we understand that you needed a larger truck which unfortunately Ford wouldn't cover and our rental fleet doesn't have one in service. Upon check in we were informed that the truck wouldn't start up and we followed the proper manual procedure to troubleshoot and diagnose the concern with the information that was given to us initially. We are sorry that it took longer than expected for you, we can assure you that we made an attempt to resolve the issue quickly as we had Ford assisting with the troubleshooting throughout the entire process. Dan DeLeon General Manager
Vehicle Service
Great customer service, Jennifer kept me posted throughout the repair process and even followed up when my car was ready even though it was her day off! Work was done in a timely manner and the cost was acceptable based on the national average for the repairs.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for your kind words for our staff, we appreciate it!