Pugmire Ford Carrollton

It’s true I contacted admire Ford via email at their suggestion. The suggestion was to ask any questions via email and they would do their best to get answers for me. I didn’t receive an answer to the single question that I posed. No, instead, I received an email stating they needed my phone number. No, they did not need my phone number to answer my single question about their $34,000 truck. They wrote again asking for my phone number and I replied I had already been in email contact with a person. Long story short, I finally had to call the dealership asking for my contact. I was transferred to another person who told me my question would have to be answered by a manager and they would call me back shortly. I never heard back from that person or any manager so the following day I called again and the person on the phone knew who I was and promised she would get the answer and call me back in just a few minutes. she didn’t call me back, but having sales person call me back who did not know anything about my question. Are you kidding me? I just couldn’t believe it. I had to explain the question to him, which did not meet a manager to answer it. It simply needed a service tech or the service manager perhaps to answer the question because it was a mechanical question. The salesman said he would call me back with the answer, but he didn’t call me instead of each other to text the answer. OK at least he got me the answer. My wife and I mulled it over and decided to drive 3 hours one way to see the truck Thursday (tomorrow). I texted Shemar around 6:15 PM yesterday (Tuesday) evening. Below is what I said to him: “Hey there Shemar We’d like to make the journey to see the truck this Thursday afternoon. With that being said, and knowing y’all have had the truck over 60 days now, what is your best, absolute rock bottom, it’s got body damage, I’m a 100% service connected disabled veteran, lowest, tax, tag and title, out the door cost you can give me before we drive one way almost 3 hours all that way just to be disappointed. Let me know please. Thanks.” Shemar told me they were closing soon, but he could gather the information and have it sent tomorrow, which is now today. Shemar never wrote me. The current time now is 8:41 PM. The dealership closes at 6:30 PM so he will not be writing to me with the firm drive out price I requested. I simply don’t understand 🤷🏼‍♂️

Salesman was very nice, but dealership would not honor online price. Sales manager have insulting counter off after being called out

Great service with a smooth trade in to a Ford Bronco! Sales team was very thorough and helpful!

Great pricing, communication, and overall service! Jackie Clayton and Patrick Robinson were fantastic to work with! Love my new Pugmire Bronco!

The dealership was knowledgeable, and efficient, and helped up expedite the purchase of my vehicle in a fast, yet professional manner. We'll be back!

I took them my f 250 with a bad tcm , they told me 4 days later when they looked at it and said that it was the transmission and it was 7,000 plus dollars and I had to pay up front so they can order it. I asked them are you sure it was the transmission they said yes so I paid them so they put the transmission in and it wasn't the transmission it was a bad tcm I told them to put my transmission back in the truck 3 weeks later of course they didn't do it I paid 7800 dollars for a part I didn't need I wouldn't let them change my oil they probably put the wrong filter on // MANAGEMENT doesn't take responsibility for their employees they should have giving my money back

Thank you! Pugmire was a pleasure to work with! We hope to see them again soon!

Sold me an extended warranty for my vehicle; upon purchase of vehicle extended warranty paperwork was not given to me and extended warranty never went into effect service department does not order parts and doesn’t call you.

I have purchased two vehicles from this dealership over the last two years. Both new Explorers for my staff. Last years vehicle purchase was wonderful. This years purchase went south quickly. There was one bright spot. The salesman Shane Black. He was great. He found me a new Explorer within days. Shane is extremely professional and courteous. He is a genuine caring person. After I purchased for the vehicle with cash that is when the problems started. The car is pulled around front for the photo op. We get in to drive away and then it is brought up the dealership has to setup the "Ford Fast" app. I declined the offer for I do not want apps on my phone. That is when I was made out to be the bad guy. I just spent $46,000.00 and now the dealership wants to treat me like crap because I don't want some stupid app? If it wasn't for Shane Black I would have asked for my money back. Wait now, it gets better. one of my employees that was to drive the car back to the office said "Let me just put it on my already existing Ford Fast app." The dealership said "NO, you can only have one car on the app per phone." So I looked at the Ford staff and said what now? They did not want me taking the car that I already paid for and placed on my insurance until I could put the vehicle on the Ford Fast app. It was the most ridiculous thing I have ever heard. It made me so upset, I had to leave before I said something ugly. It gets better. Later on that night, A friend showed me on his "Ford Fast" app you CAN add another vehicle to the app. So I called the employee that I was purchasing the car for and he and I had to go back down there and add that new vehicle to his "Ford Fast" account. So altogether I spent three days upset because of this dealership. Two different days of my time and expenses driving there to purchase a vehicle that I should have taken home the moment the dealership accepted my money. Bad taste Pugmire of Carrollton! Very poor management on your behalf.

I have purchased 2 cars there, and because I trust them so much, I drive an hour from Atlanta to continue to use their Service Dept. Always treated professionally but with great friendliness... there is a woman in the Service Dept. whom I especially like: she always remembers who I am and what my life is about... she makes me feel valued there.