Reviews
My Acadia Purchase from Courtesy - Chad Gardner
My sales associate , Chad Gardner, thru our Previous conversations about my next car purchase, found for me the exact car I was looking for - Chad immediately called me when the Acadia Denali I was looking for became available at Courtesy & Chad was able to get me the price I was comfortable in paying . From my past 7 years of experience at Courtesy , I know Chad - Olin Taylor & Sam Black will take care of any future needs I have in maintaining & enjoying my new GMC Acadia -- Best regards-Jay Hickel
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jay, on behalf of our dealership, I sincerely thank you for taking the time to write such kind words about our sales team. Chad, Olin and Sam are great people person and they strive to create a positive buying experience for every customer. They will be very happy to hear that they were successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Best regards, Shawna Corley- scorley@courtesybirmingham.com
Very satisfied customer.
My first visit to Courtesy was a very good experience. Thanks to Olin, very professional and kind. I recently relocated back to this area, now I have dependable GMC dealership to take care of my Terrain.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Annie, thanks for your outstanding review! I'm very happy to hear that Olin was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best regards, Shawna Corley- scorley@courtesybirmingham.com
Outstanding service
The service department staff (all) are awesome. I was told that they were going to keep my vehicle therefore, I would receive a loaner. Surprising enough, I was notified of the status of repair and also that were also a recall on this issue. Most dealership, well you are left waiting and not knowing anything. Courtsey staff "YOU ALL ROCK!" Being a valued customer, I deeply appreciate your time and efforts.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Melissa, thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the loaner car we provided and the thorough service you received from us. If there is anything more that we can do please come back and see us again. Take care! Best regards, Shawna Corley- scorley@courtesybirmingham.com
Great service and people tha care
Great people and great service, Service representative Rhonda justice persons on that care about the customer in that's great , The company as a whole have some good people that works there
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hello Gary and thank you for your kind words! Rhonda is a great asset and we appreciate her for giving you that comfort during your experience! We thank you again and we look forward to servicing you again in the future! Best regards, Shawna Corley- scorley@courtesybirmingham.com
Courtesy Buick Service
My auto was serviced as soon as I arrived at the dealership and I was updated during the service. The total time was very short and I was on my way. Thanks !
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
William, thank you for your kind words. We know servicing your vehicle takes time out of your day and we strive to make every experience a pleasant one. We are extremely happy that you left satisfied and we do appreciate your business. Take care! Best regards, Shawna Corley- scorley@courtesybirmingham.com
They lived up to their name, Courtesy.
The salesman, Tyler was knowledgeable and friendly. He didn't try to force any vehicle on me, just let me look and ask questions.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Patrick and thank you for this great review! We're excited to hear that Tyler took care of you! He is a great asset and we appreciate all he does. Thank you again! Best regards, Shawna Corley- scorley@courtesybirmingham.com
Superior Service
I had an issue with an accessory on my new Sierra. The dealership went above and beyond to solve the issue. Everyone from the salesman to the service department exceeded all expectations. Courtesy is a first class operation!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Christopher, thank you so much for taking the time to write this great review! Our number one goal is attaining 100% customer satisfaction in all aspects of our dealership, and I am happy to hear that we were able to gain your trust in our business. We look forward to servicing your future automotive needs! Best regards, Shawna Corley- scorley@courtesybirmingham.com
Great services at Courtesy
I have bought many cars from Courtesy. Always a great experience. I appreciate Scott Rackstraw and the entire team. Greg always does a great job. I did however find out that a piece of rubber on top of the Acadia tends to come off in a car wash. This is very frustrating and needs to addressed by GM.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for taking the time to share your experience with us, Patrick. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Regards, Shawna Corley- scorley@courtesybirmingham.com
The Epitomy of a Automobile Dealership
I would definitely buy another vehicle from Courtsey. Bryan was very nice and made me feel comfortable in going over the financial papers. Tyler did an outstanding job in going over the vehicle. He was a very nice young man. I really appreciated how kind he was to us. Scott was very welcoming and appreciative of our business. He made us feel very welcome and that we were important to him. I will absolutely recommend Courtsey GMC to friends and family who are looking to buy a vehicle. Thanks Guys!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jay, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that Bryan, Tyler and Scott assisted you in such a detailed and customized manner. Give us a call if you have any further questions. Best regards, Shawna Corley- scorley@courtesybirmingham.com
always pleased and happy with the service at court
The service representatives are great. Courtesy in Trussville is a great place to buy and for service. I would like to give a shout out Rhonda at the Trussville office.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for writing this fantastic review, Leditrich! It is of utmost importance that our guests leave our dealership confident that they made the right decision. I am happy to hear about your positive experience with us. Take care! Best regards, Shawna Corley- scorley@courtesybirmingham.com