Reviews
Warranty Repair
They timely repaired my car that needed a water pump replaced under warranty - took in around 1 PM on a Thursday and was repaired by 2 PM on Friday.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
David, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs. Best regards, Shawna Corley- scorley@courtesybirmingham.com
Great service. Friendly people, Clean facilities
Rhonda Justice always gets us in right away when we call. She takes care of everything we need to have done very quickly. She is always very courteous and very knowledgeable.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Robert and thank you for this great review! We're excited to hear that Rhonda took care of you! She is a great asset and we appreciate all she does. Thank you again and be sure to like us on Facebook and follow us on Twitter to catch all the latest specials! Best regards, Shawna Corley- scorley@courtesybirmingham.com
Acadia upgrade
Drew was very accommodating with discounts, trade in value, title. Tyler was very personable, polite, eager. Brian was very thorough in explaining what I was signing and had a great personality as well. Even Richard came over to thank me and recommended Tyler (Richard was our past sales person ) Great team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sharon, we're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Drew, Tyler, Brian, and Richard were able to meet your needs. At Courtesy Buick GMC, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Best regards, Shawna Corley- scorley@courtesybirmingham.com
Great Experience! Could not be happier!
This is the first time in my life I have purchased a vehicle from someone other than my father who was in the car business all my life. I was apprehensive to purchase from a stranger. I could not have been happier with my experience. It was great.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Excellent dealership
Awesome people and great service. They are always respectful and answer any question you throw at them. Great dealership, with excellent service department.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the feedback, Britney! One of our top priorities is exceptional customer care and we are proud that this was offered to you during your recent visit. Thank you again and we look forward to seeing you again! Best regards, Shawna Corley- scorley@courtesybirmingham.com
Great Prompt Service
I dropped the car off, expecting it to be gone over a day - but I got it back earlier than I thought I would.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 4.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Brian, thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us. Please keep us in mind for future needs. Best regards, Shawna Corley- scorley@courtesybirmingham.com
Great service, friendly staff.
It was a great experience. Chad was very helpful and knowledgable. The entire staff was friendly. Would like to do business again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Very Professional and Helpful
very pleasant experience purchasing my truck, all were very helpful and the salesman was very knowledgeable about the product. will purchase again from this dealership
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thomas, we appreciate your kind words about the entire sales team. It's always great to hear from our customers and we're glad you were pleased with your visit. Thank you for continually choosing Courtesy Buick GMC! Take care. Best regards, Shawna Corley- scorley@courtesybirmingham.com
Outstanding deal and personnel
I felt that the service to arrive at an agreeable price for a new car was far more than anticipated or expected. Trent, the salesman, was extremely nice and answered my questions.Ross and Bryan were also very helpful.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Barbara, we are truly grateful for this awesome review! We are thrilled that Trent, Ross and Bryan were able to take care of you. They are great assets to our team and we appreciate them providing you with the service that you deserve. Thank you again and we look forward to the opportunity to service you in the future. Best regards, Shawna Corley- scorley@courtesybirmingham.com
the service is great and never pressured great pla
I have dealt with Courtesy for over 15 years. There has never been a time that they did not put me #1 and when I do have a problem Rhonda in the service dept. is wonderful.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you so much for taking the time to provide such great feedback, Jeff. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Rhonda was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Best regards, Shawna Corley- scorley@courtesybirmingham.com