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We bought our Ford Edge Titanium from this dealership 3 years ago. This is either our third or fourth purchase from this dealership. We have always had... the car serviced by this dealership on a regular basis. The car started making a rumbling sound so we took it in and they diagnosed it that a spark plug needed repair. OK, they charged $169.99 for a $8.95 spark plug. Well, that didn't fix the problem so less than 48 hours later we had to take the car back for the same issue. They have had the car for a week and a half now. They sent it to another division within the dept only to find out it needs a NEW ENGINE! The car has just over 64,000 miles on it!!!!!! They submitted the paperwork to FORD corporation to see if they would pick up the cost or at least most of it. FORD SAID THEY WILL ONLY PAY FOR $1,500!!!! WE NOW HAVE TO COME UP WITH THE ADDITIONAL $5,600 AND WE HAVE NO CAR!!!!!! AS FAR AS WE'RE CONCERNED, THE DEALERSHIP SHOULD BE PICKING UP HALF THE COST PLUS FORD PAYING THE OTHER $1,500!!!!!! WILL NEVER PURCHASE ANOTHER CAR FROM THIS DEALERSHIP OR FROM FORD AGAIN. I GUESS THE OLD SAYING IS TRUE. Fix Or Repair Daily. Apparently, this is how they treat long time customers. Very disappointing. Never again.
My service rep was Duane Litz. He is a great sales tool for your dealership. He always answered every question and taken care of every problem.
Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! At Santa Margarita Ford, we value... our customers and we look forward to seeing you on your next visit. Take care!
Great car purchasing experience. I live in Indio and decided to take the 2 hour drive to Orange County to purchase a vehicle at Santa Margarita Ford. I... called Charlie Pastick to inquire about a vehicle on their website and we were able to work out a deal over the phone. After looking a cars at dealerships in my area I was unable to get the deal I was looking for. Charlie was able to give me a FANTASTIC deal on the car I had been searching for. He was very pleasant , courteous and knowledgeable. When I arrived at Santa Margarita Ford he had all the paperwork and car ready for me. I was in and out in no time !! I would highly recommend SM Ford and Charlie if you are looking to purchase a vehicle. Next time I am in the market for a vehicle I will be purchasing it from them. Thank you Charlie for the best car buying experience I have ever had !!!
Cooling system repaired. Thorough investigation to find the source problems.
We're pleased to hear we could repair your cooling system, Lance! Please don't hesitate to reach out if there's anything additional we can do for you.
Always do a great job in the service dept. Have not needed much service which is good.
Always a good experience! Reliable and on-time! Would definitely recommend.
Lisa, we appreciate your recommendation of our dealership! Please let us know if there is ever anything else we can do for you! Safe travels!
I have been a satisfied customer for 20 years. My hunband and I have been Ford owners for 30 years and our family has been satisfied Ford owners For... over 80 years and we only service our cars at authorized Ford Dealerships. We are qualified to give expert opinion on Ford service. The service department at RSM Ford is not only top notch but next to none in customer care. All of the service managers are exceptional but Roger Espindola is a superior human being as well. Thank you Roger for all the years of service and quality humanity!!!!
Thank you for the 20 years of your business, Terence! It means so much to us to have earned your trust in our business! We hope to see you again in th...e future! Take care!
We feel very comfortable with the repairs that have been made to our vehicles.
We're pleased to hear everything was completed to your satisfaction! We hope you continue to choose Santa Margarita Ford for all your vehicle needs! T...ake care!
I dropped off our 2006 Mustang for a full tune up and airbag recall service. This was all done in one day and no appointment was needed. Good work and... friendly staff.
We're more than happy to help keep your Mustang running great, David! At Santa Margarita Ford, we value our customers and we look forward to seeing yo...u on your next visit. Take care!
Very helpful, courteous & completed work in timely manner ??????