Reviews
Clear Honest and decent.
Clear Honest and decent. It was an uncommon car buying experience. One that won't be forgotten.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're glad to hear you had a memorable and positive car buying experience with us. Our team strives to provide clear and honest service, and your feedback means a lot. Enjoy your new ride! Regards, The Santa Margarita Ford Team
Great customer service.
Great customer service. Justin showed us what it means to be able to buy a car with confidence clarity and friendliness. Thank you for taking care of us!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear about your memorable experience with Justin. Providing excellent customer service is our top priority, and it's great to know we helped you buy your car with confidence. Enjoy your new ride! Regards, The Santa Margarita Ford Team
Dana in the service department was excellent and was
Dana in the service department was excellent and was really good about keeping me in the loop on our explorer. She was very knowledgeable with the warranty process and put me at ease. Really appreciate her help!!!
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Dana provided you with excellent service and made the warranty process smooth. Our team is dedicated to keeping customers informed and comfortable. We appreciate your feedback and look forward to serving you again! Regards, The Santa Margarita Ford Team
Excellent customer service.
Excellent customer service. Service department kept me in the loop while my vehicle was in for service. I liked that they take a video and show you what needs to be taken care of.
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- Buying process —
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's so nice to hear you had a great experience with our service department. Keeping you informed and providing transparency is our priority. We appreciate your feedback and look forward to assisting you again! Regards, The Santa Margarita Ford Team
Great dealership was in and out in resume time .
Great dealership was in and out in resume time .and at a good price for the truck
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're happy to hear you had a quick and positive experience while finding the right truck at a great price. Your satisfaction is our priority, and we appreciate your feedback! Regards, The Santa Margarita Ford Team
Excellent service dept.
Excellent service dept. Simple to arrange, they promptly return calls, great communication. Clean nice facility
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear you had a great experience with our service department. We pride ourselves on communication and cleanliness, and it’s wonderful to know it made a positive impression. We look forward to serving you again! Regards, The Santa Margarita Ford Team
Very professional and friendly.
Very professional and friendly. Service Dept. was exceptional. I would highly recommend Rancho Santa Margarita Ford.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
It's so nice to hear that you had a great experience with our service department. Your recommendation means a lot to us, and we look forward to serving you again in the future! Regards, The Santa Margarita Ford Team
Bryan Richardson was a great help.
Bryan Richardson was a great help. He was knowledgeable about the truck I purchased and helpful with the trade in process. The parts/accessories clerk was also very friendly and knew the products well. The dealership was clean and sunny. Employees seemed happy to work there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jay, We're thrilled to hear about your positive experience with Bryan and our team. We take pride in our knowledgeable staff and a welcoming environment. Enjoy your new truck, and we hope to see you again soon! Regards, The Santa Margarita Ford Team
Paul gave us excellent communication and customer
Paul gave us excellent communication and customer service! In addition to the needed tire work they took care of warranty items too, very appreciated.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear that Paul provided excellent communication and took care of everything you needed. Our team is always here to ensure a great experience. We appreciate your support! Regards, The Santa Margarita Ford Team
Great customer service from test drive to processing my
Great customer service from test drive to processing my trade in to loan processing and final drive off
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're thrilled to hear you had a smooth experience from start to finish. Our team strives to provide exceptional service, and it’s great to know we hit the mark. Enjoy your new ride! Regards, The Santa Margarita Ford Team