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Santa Margarita Ford

(481 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed

Reviews

(481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I had an amazing experience leasing a Bronco, all thanks

I had an amazing experience leasing a Bronco, all thanks to Blake. He was incredibly helpful and made the entire process smooth and stress-free. Blake's knowledge and professionalism were evident from the start, and he went above and beyond to ensure I got the best deal possible. I'm thrilled with my new Bronco and couldn't have asked for a better leasing experience. Highly recommend Blake for anyone looking to lease/buying a vehicle!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Gustavo, It truly makes us happy to see that Blake and our team made sure you left in your dream Bronco! If we can help you out with anything else, please let us know. Thanks! Regards, The Santa Margarita Ford Team

Very nice people , did a great job working the best deal

Very nice people , did a great job working the best deal for me . Christopher and Nick were fantastic. Patient and eager too help me get the best deal and car I loved . Very knowledgeable on the cars . Loved these guys I’m telling all my friends to go here to see Christopher

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Hi Vanessa, We are so happy that Chistopher and Nick worked hard to get you into your dream ride! Thank you so much, and we look forward to doing business with you again in the future. Regards, The Santa Margarita Ford Team

Great experience working with Clare in the Service

Great experience working with Clare in the Service Department. She is very knowledgeable, professional, and friendly. Clare is an excellent service advisor who takes pride in her work and has a sincere interest in customers.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Clare is awesome and it's no surprise that she provided you with a 5-star service visit! We appreciate your business and we can't wait to see you again soon! Regards, The Santa Margarita Ford Team

I’ve been to other Ford dealerships and the service

I’ve been to other Ford dealerships and the service department at Santa Margarita Ford is truly superior. I always ask for Fredy Campos, and he is alway great about keeping me updated on my car, answers questions patiently and is just all around a very nice, helpful person. The other men and women in the service dept are always friendly and helpful when Fredy isn’t available. I will be a customer of Santa Margarita Ford for life

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are ecstatic to see that Fredy always provides you with an amazing service experience! Thank you so much, and we look forward to doing business with you again in the future. Regards, The Santa Margarita Ford Team

Friendly service advisor, and courtesy pick up service,

Friendly service advisor, and courtesy pick up service, good communication between customer and dealer, easy way to pay for service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are so happy that our service team provided you with an enjoyable visit! We can't wait to see you again! Regards, The Santa Margarita Ford Team

I’ve never had a better buying experience.

I’ve never had a better buying experience. Vincenzo is very professional and courteous. He ensured that I was familiar with my new vehicle before I left the lot. Vincenzo kept me up to date as we went through the paperwork and the entire buying process. The vehicle was as described and was off to the side ready for me to test drive when I arrived. The follow up after the vehicle was in my possession was equally as good checking in with me to find out if there were any items they could address or any other concerns that I may have had. It was a 2 hour drive to get there but the experience was so worth it.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Chuck, We are so happy to see that Vincenzo went above and beyond to provide you with an outstanding experience! If we can help you out with anything else, please let us know. We hope to see you again soon! Regards, The Santa Margarita Ford Team

Great experience with Santa Margarita Ford & excellent

Great experience with Santa Margarita Ford & excellent customer service. The app made it really easy to track the work being done & notified me when the car was ready.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's a pleasure to see that you had an easy service experience here with our team! We can't wait to see you again! Regards, The Santa Margarita Ford Team

Great customer service!

Great customer service! Blake was extremely helpful. We love our new car. It was a great experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's so nice to hear that Blake worked hard to provide you with a positive car-buying experience! We appreciate your business and we look forward to seeing you again! Regards, The Santa Margarita Ford Team

New what we wanted and went out of his way to get us the

New what we wanted and went out of his way to get us the deal we came in for !

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's great to see that our team got you into your perfect ride! We hope to see you again! Regards, The Santa Margarita Ford Team

5 stars ***** 5 stars ***** 5 stars ***** 5 stars

5 stars ***** 5 stars ***** 5 stars ***** 5 stars ***** 5 stars ***** 5 stars ***** 5 stars ***** 5 stars *****

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We are so happy that you had a 5-star visit! We look forward to seeing you again! Regards, The Santa Margarita Ford Team