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Santa Margarita Ford

(481 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed

Reviews

(481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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We worked out a fair deal for a New Ford Ranger Pickup

We worked out a fair deal for a New Ford Ranger Pickup Truck. Everyone was very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Jeff, It's wonderful to see that we got you into a new Ranger! We really appreciate your feedback and hope to see you back again soon! Regards, The Santa Margarita Ford Team

Santa Margarita Ford was a great experience for us.

Santa Margarita Ford was a great experience for us. Attentive and professional and made the process smooth. Blake in sales and Dave in finance made the process easy and got us a good deal on a great car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

It truly makes us happy to see that Blake and Dave provided you with an amazing car-buying experience! Please never hesitate to let us know if you need anything. We appreciate you so much! Regards, The Santa Margarita Ford Team

Great place to get your ford serviced - very helpful and

Great place to get your ford serviced - very helpful and professional staff to assist you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's great to see that you had an enjoyable visit here with us! We look forward to seeing you again! Regards, The Santa Margarita Ford Team

Services were completed promptly, with good

Services were completed promptly, with good communication. Not sure if SMF has ceased to do car washes after services, but truck was not washed when picked up.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're glad that you received both prompt and quality service. Unfortunately, at the moment, our car wash is down for repair. We hope to have it up and running again soon, so you and all of our valued guests can have their vehicles washed after service. Regards, The Santa Margarita Ford Team

Robbie is the best!

Robbie is the best!!!! He is always willing to work with me and somehow always manages to get me exactly what i want. 10/10

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your excellent rating, Sabrina! We're so proud of Robbie for always delivering top-notch service. Regards, The Santa Margarita Ford Team

Rene was a pleasure to deal with.

Rene was a pleasure to deal with. Thorough and responsive. Really appreciated the overall experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate your feedback and are thrilled to hear that you had a positive experience at our dealership. Regards, The Santa Margarita Ford Team

Miguel was really helpful, I got my car on time

Miguel was really helpful, I got my car on time promised. Mist of the staff are cordial.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love to read about your visit! Our technicians work diligently to provide high-quality maintenance and keep your vehicle in optimal condition. Thank you for your review! Regards, The Santa Margarita Ford Team

Blake and Joseph made the purchase easy.

Blake and Joseph made the purchase easy. No gimmicks and no price changes. The price I was quoted was the price I paid. Everyone at the dealership was friendly and it was a clean atmosphere. Highly recommended.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

It's a team effort here and we're happy to see Blake and Joseph provided you with a transparent car-buying experience and you drove home satisfied. Welcome to our SM Ford Family and thank you for this 5-star review. We hope you're enjoying your new vehicle thus far and we hope to see you here at your first service visit. Regards, The Santa Margarita Ford Team

I’ve gone to several Ford Dealers for service and Santa

I’ve gone to several Ford Dealers for service and Santa Margarita is hands down the best service and follow-up. Clare did a great job keeping me informed with updates and advice.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Santa Margarita Ford, and we look forward to serving you again in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Regards, The Santa Margarita Ford Team

New maverick

Matthew was very helpful in making sure my new car purchase went smoothly and as quickly as possible. All of the staff worked well together.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for choosing us, Andy! We're lucky to have a great team & thrilled we delivered the quality experience you deserve. Congratulations on your new car! Regards, The Santa Margarita Ford Team