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Santa Margarita Ford

(481 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–7:00pm 7:00am–6:00pm
Tuesday 8:00am–7:00pm 7:00am–6:00pm
Wednesday 8:00am–7:00pm 7:00am–6:00pm
Thursday 8:00am–7:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday Closed Closed

Reviews

(481 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I have bought three different vehicles from Santa

I have bought three different vehicles from Santa Margarita Ford and they are excellent and very professional! I would recommend that any of my friends and family go to purchase their next vehicle from them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome back, Mitch! We are ecstatic to see that our team went above and beyond to make sure you left a happy customer! Thank you so much, and we look forward to doing business with you again in the future. Regards, The Santa Margarita Ford Team

I have been waiting 2 years for Ford to build my Bronco.

I have been waiting 2 years for Ford to build my Bronco. Through all the delays and updates, Blake has been there either by phone or text to keep me in the loop. I finally picked up my Bronco last Friday and he had everything ready before I arrived at the dealership. I was done with paperwork and took delivery of my vehicle in about an hour or less.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations on finally taking delivery of your new Bronco, Ryan! Thank you for your patience throughout such a long process. We're thrilled Blake provided you with excellent customer service. Don't hesitate to reach out if you have any questions. Enjoy your new ride! Regards, The Santa Margarita Ford Team

They kept their word on a price over email.

They kept their word on a price over email. It was a very easy deal.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you for your stars. It's so important to us to provide an honest, quality experience, and we're so glad you enjoyed your visit. Congratulations on your new Ford! Regards, The Santa Margarita Ford Team

Fifth car I have leased here.

Fifth car I have leased here. Great service and easy to work with. Robbie Moore has handled my last two leases, he does a great job!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Welcome back and thank you for being a valued member of the family, ajosephson1126! We're so happy that Robbie delivered another excellent shopping experience. Until next time! Regards, The Santa Margarita Ford Team

Very professional and friendly.

Very professional and friendly. Great service. Very helpful and makes sure I know what needs to be done and what can wait

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Thank you, purplesbsp! We're thrilled your service visit went seamlessly! We hope your car is running smoothly, and we look forward to delivering excellent service again soon. Regards, The Santa Margarita Ford Team

Blake was awesome!

Blake was awesome! This is my daughter’s first car and she is very very excited!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Congratulations to your daughter on her first car, Mark! Thank you for choosing us to help her find it. Welcome to the family! Regards, The Santa Margarita Ford Team

Went there for service many times.

Went there for service many times. Clare the service advisor is the absolute best without a doubt. My truck is always done on time, she keeps me updated with its progress and handles warranty issues with ease.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Welcome back, Ron! Customer satisfaction is our main goal, and it pleases us to hear about your experience with Clare! If we can help you out with anything else, please let us know. We hope to see you again soon. Thanks! Regards, The Santa Margarita Ford Team

Miguel was professional checking in and out.

Miguel was professional checking in and out. They completed service in an hour and I was on my way—

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, John! We're thrilled your service visit with Miguel went seamlessly! We hope your car is running smoothly! Regards, The Santa Margarita Ford Team

Worked with me to fit the repair into my schedule due to

Worked with me to fit the repair into my schedule due to the inclement weather. Pleasant people that are customer oriented.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you, Bob! We're thrilled our team was able to get you in and back on the road. We hope you're vehicle is running smoothly and please don't hesitate to reach out if there's anything else we can assist with. Regards, The Santa Margarita Ford Team

Clare is a excellent service rep, she gets the work done

Clare is a excellent service rep, she gets the work done fast and professional. The car was repaired and washed on time.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We love to hear your service visit went smoothly! Thank you for choosing Santa Margarita Ford! Regards, The Santa Margarita Ford Team