Serra Gardendale Kia

Great service and very attentive team, will definitely be back, oil change and car cleaning

I would have said 0 stars if I could have. I went in Late January with the idea of trading my vehicle in and purchasing a vehicle from this dealership. If I had read the previous reviews, I never would have stepped foot into this place. I ended up trading my 2017 Ford Fusion Hybrid that I will also note they did not pay off completely as I was told they would and that not one time had to have anything repaired during the 4 1/2 years I drove it to a 2021 Honda Pilot SUV that still had toys in it from the previous owner's children. They got me set up and moved me out as quick as possible. I went to the tag office and got my tag transferred just to find out the paperwork they gave me had the wrong VIN on it for the vehicle I purchased so I had to go back down to the tag office and have it corrected, my time and money wasted. Move on to barely a month later my check engine light comes on saying it has an emissions problem, so I drove it to the dealership thinking I had a full warranty on the vehicle as I was told at purchase. When I went to pick it up, they charged me $185.00 for the diagnosis fee that I was not informed of when dropping it off. I was informed I do have a lifetime warranty but the part I need is not covered by it and will be $500 for parts and labor. I was also told my first 3 oil changes where free with purchase and they tried to charge me for that also. I got the full report back and it says my rear brakes need to be changed also. I should not be having any issues out of a vehicle I just purchased, and I feel like no one tried to do anything to help me when I went to speak with them about this. PLEASE!!!! think twice before getting a vehicle from them.

Twice I have been there and spoken to like I was an idiot and treated very condescendingly. Ladies, I hate to have to say this in 2025 but take an intimidating looking man with you if you want to shop here. The sales people are nice but the managers, finance department and service managers are horrendous

Great staff, went beyond exception to get my tire fixed and my other problems resolved.

Jessi Lambertt Best salesman @Gardendale Kia!!! He really listens to your needs and wants . No matter how bad it is he's up for the challenge. Go see him Jessi Lambertt

The staff was excellent. The service was great. I appreciate the exceptional customer and auto service.

My car Genie Christie Mason is the best. She was very professional. I would definitely buy another car from her.

Christie Taylor is an awesome person. She help me find the right car to fit my needs. She was very professional and patient with me. Thank Christie.

The Manager Andrew A Fisher was verbally abusive and walked up on me like he was going to run over me all because we had a change of heart. He also kept our downpayment. Buyers beware !

I’ve purchased over a dozen vehicles through car dealerships, and I’ve got to say my experience at Serra Gardendale Kia was absolutely the best one yet. I did my research prior to purchasing a new Kia Telluride, and not only did my salesman, Jeremiah, help me find the perfect match, but also explained every feature about the vehicle, as well as assisted in all the personalizations. Very professional, knowledgeable, and not pushy in the least. The management staff Andy, Jason, and Andrew all came to speak with me briefly throughout the process. Very fair pricing and highly recommend.