Reviews
Shane was great!
Shane was great! He was patient, not pushy.and had all the answers to my questions. I would highly recommend Shane and the dealership!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best car dealership I have ever dealt with!
Best car dealership I have ever dealt with! Amazing staff and the sales man Nathan Teal was amazing!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
The process was very smooth and quick.
The process was very smooth and quick. My sales guy on to the point. I would recommend him to my friends.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.
Never had a better purchasing experience of buying an
Never had a better purchasing experience of buying an automobile. It was fast, convenient, gave me a fair quote on my trade in and they actually delivered my Cadillac to me, this has never been a courtesy of any dealership I have encountered.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I have been in the market to purchase a 1500 truck for 2
I have been in the market to purchase a 1500 truck for 2 years. When I had visited Atlanta area dealerships for Toyota, GMC, Chevy, and Ram I had to leave their dealerships as they had either outrageous dealer markups, addendums, or received their stuck up attitude. John Thornton Buick GMC dealership was the answer. Since my first contact with Molly King in sales, I was treated with professionalism, courtesy while answering all my questions to the point. I must also add Andrew Coker, financial advisor here as he quickly understood my intent and provided the best service. I purchased a GMC Sierra 1500 Denali and completed the process from test drive to signing documents in two hours. This dealership provided me with a great vehicle purchasing experience as you would expect. I am very happy to meet the individuals at this dealership.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
While there purchasing our XT4 I was concerned about
While there purchasing our XT4 I was concerned about being able to get groceries out of the back, I am handicapped and cannot reach to the back. Justin told me he would be sure to get me a cargo net, it has been 3 months and I have not received one as of yet. We went down one time to pick up floor mats and he told me it was on back order, but he would mail it to me as soon as they came in. I also talk to Ryan the sales Manager and he said he would check on it and get back to - NEVER CALLED BACK. You are only as good as your word. And their word isn't good, you promise customers something and don't follow through on your word. I called again today and had to leave a message - let's see if anyone calls me back. I love my car, but I also need sincere customer service also before I would return to them or even recommend them to a friend. They didn't hastate to take our check but can't even return a phone call!!!!!! Charlene C. A dissatisfied customer! 08/03/2023 My cargo net arrived today, thank you Justin for you keeping your promise and following through on my phone call. I appreciate your prompt response. Thank you I appreciate your help.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We are sorry that your experience was anything less than satisfactory. We place the highest priority on our customer service and making sure that your vehicle suits your needs. It is my understanding that the cargo net has finally arrived and been mailed to you, but if you have any issues with it, please let us know so that we can assist.
I am very pleased to say it's been only 4 days and I have my new cargo net in my hands. Thank you Justin for getting this to me so fast, I appreciate your very prompt attention to this matter. I totally feel confident their word. I would recommend John Thornton Buick GMC to others. Again I thank you for your help and prompt response with this issue.
Salesman Anthony was particularly refreshing. He was...
Salesman Anthony was particularly refreshing. He was calm, helpful, knowledgeable and did not push the sale. He was a pleasure to get to know and to work with.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review! We are so glad that Anthony was able to assist you with your purchase.