[{"id":653131,"firstName":"Shannon","lastName":"Cheatwood","titleText":"Finance Manager","emailTxt":"SHANNON.CHEATWOOD@JOHNTHORNTONCADILLAC.COM","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":11,"combinedEmpReviewCnt":79,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35629/employees/23a881b5b49a.jpg","drDealerId":35629,"certifiedEmployee":true,"deptDscrp":"Finance"},{"id":667678,"firstName":"Steven","lastName":"Packard","titleText":"Service Advisor","emailTxt":"STEVEN.PACKARD@JOHNTHORNTONCADILLAC.COM","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":9,"combinedEmpReviewCnt":43,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35629,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":657987,"firstName":"Tanya","lastName":"Byers","titleText":"Service Advisor","emailTxt":"tanya.byers@johnthorntoncadillac.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":112,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35629,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":657986,"firstName":"Eric","lastName":"Rivera","titleText":"Service Advisor","emailTxt":"eric.rivera@johnthorntoncadillac.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":8,"combinedEmpReviewCnt":106,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35629,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":653143,"firstName":"Shane","lastName":"Hammond","titleText":"Service Director","emailTxt":"shane.hammond@johnthorntoncadillac.com","combinedEmpAvgRatingNbr":4.9,"combinedRecentReviewCnt":7,"combinedEmpReviewCnt":123,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35629/employees/9bec2a28282e.jpg","drDealerId":35629,"certifiedEmployee":true,"deptDscrp":"Service"},{"id":653144,"firstName":"Michael","lastName":"Conner","titleText":"Product Specialist","emailTxt":"michael.conner@johnthorntoncadillac.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":26,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35629/employees/a7a123345c19.jpg","drDealerId":35629,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":651881,"firstName":"Ryan","lastName":"Dodson","titleText":"New Cars Sales Manager","emailTxt":"ryan.dodson@johnthorntoncadillac.com","combinedEmpAvgRatingNbr":4.8,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":24,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35629/employees/028d7dfcc3e6.jpg","drDealerId":35629,"certifiedEmployee":true,"deptDscrp":"Sales"},{"id":654047,"firstName":"Bill","lastName":"Kent","titleText":"Product Specialist","shortBioText":"Live in Tallapoosa, Married with 4 grown children and 7 grandchildren, Enjoy our farm and time with family.","emailTxt":"bill.kent@johnthorntoncadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":5,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35629,"dealerEmpStartDtUtc":"1590969600","industryStartDtUtc":"268099200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":653161,"firstName":"Nathan","lastName":"Teal","titleText":"New and Used Sales Professional","shortBioText":"My name is Nathan Teal, I started my career in the auto industry when I was 15 years old and fell in love with it. The sheer thrill I get from selling vehicles to friends, family, and even strangers is like no other. I will do everything within my power to ensure that you are pleased with your purchasing experience! If I can assist you in any way please feel free to contact me at (770) 712-0512! Have a Blessed Day","emailTxt":"nathan.teal@johnthorntoncadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35629/employees/91bb78c12bf4.jpg","drDealerId":35629,"dealerEmpStartDtUtc":"1569888000","industryStartDtUtc":"1467331200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":653114,"firstName":"Zach","lastName":"Robinson","titleText":"General Sales Manager","emailTxt":"ZACH.ROBINSON@JOHNTHORNTONCADILLAC.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":19,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35629/employees/c95a81aae910.jpg","drDealerId":35629,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":653158,"firstName":"RODNEY","lastName":"WALKER","titleText":"Product Specialist","emailTxt":"rodney.walker@johnthorntoncadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":2,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35629/employees/86f2f0b5a858.jpg","drDealerId":35629,"dealerEmpStartDtUtc":"1561939200","industryStartDtUtc":"494380800","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":667621,"firstName":"Shane","lastName":"Oldham","titleText":"Product Specialist","emailTxt":"shane.oldham@johnthorntoncadillac.com","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":5,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":35629,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":653142,"firstName":"Matthew","lastName":"Lipscomb","titleText":"Inventory Manager","emailTxt":"MATTHEW.LIPSCOMB@JOHTHORNTONCADILLAC.COM","combinedEmpAvgRatingNbr":5,"combinedRecentReviewCnt":1,"combinedEmpReviewCnt":17,"imageUrl":"https://cdn-user.dealerrater.com/images/dealer/35629/employees/a9540795d596.jpg","drDealerId":35629,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":653127,"firstName":"Todd","lastName":"Rupp","titleText":"Sales Manager","shortBioText":"Hometown: Fort Walton Beach, FL\r\nTodd lives in Carrollton, GA and enjoy watching auto racing. 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John Thornton Buick GMC

4.8 out of 5 4.8
Rectangle 48
Sales 8:00 AM - 6:00 PM
Service 8:00 AM - 6:00 PM

John Thornton Buick GMC Hours

Sales

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

8:00 AM - 6:00 PM

Tuesday

8:00 AM - 6:00 PM

Wednesday

8:00 AM - 6:00 PM

Thursday

8:00 AM - 6:00 PM

Friday

8:00 AM - 6:00 PM

Saturday

8:00 AM - 3:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since January 2020

We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience.

...



We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online, send us an email and we will promptly reply.

"A Legacy of Excellence!"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
389 lifetime reviews.

Read reviews that mention:

  • 5.0 out of 5
    March 4, 2021

    Great service and friendly sales rep. Had to wait to long to get vehicle ready for pick up after letting salesperson know that we will be picking up vehicle... the next day or next day after that.

    5.0 out of 5
    Customer Service
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    John Thornton Buick GMC

    Thank you for your feedback and allowing us to assist you with your purchase!


    Worked with:
    Shannon Cheatwood

    Finance Manager

    (4.9) 79 reviews

    Matthew Lipscomb

    Inventory Manager

    (5.0) 17 reviews

    Joanna Smith

    Product Specialist

    (5.0) 12 reviews

  • 5.0 out of 5
    March 3, 2021

    The most amazing experience! Omg! Wow! Wow! Wow! If you need anything done bring your unit here! Nobody better! Thank you so much for helping me for such... a great experience and great price!!!!!!! Wow! Y'all are the real MVPs!! What a squad!

    5.0 out of 5
    Customer Service
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    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    John Thornton Buick GMC

    Thank you for your review! We are happy to help.


    Worked with:
    Steven Packard

    Service Advisor

    (4.9) 43 reviews

    Tanya Byers

    Service Advisor

    (4.9) 112 reviews

    Eric Rivera

    Service Advisor

    (4.9) 106 reviews

    Shane Hammond

    Service Director

    (4.9) 123 reviews

  • April 25, 2018

    From the moment I walked in I was treated like royalty. There was no ageist reactions (I’m much, much younger than their main demographic). Friendly prompt... service. Trusting employees who want to make you happy. I was given free reign during my test drives (3 cars tested). No pressure to buy or commit to buying. Finance was a breeze to deal with. Great personnel all the way around. I love my new car. Consider Walker for your next buying experience.

    5.0 out of 5
    Customer Service
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    4.0 out of 5
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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 2, 2021

    Salesman Anthony was particularly refreshing. He was calm, helpful, knowledgeable and did not push the sale. He was a pleasure to get to know and to... work with.

    5.0 out of 5
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    5.0 out of 5
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    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    John Thornton Buick GMC

    Thank you for your review! We are so glad that Anthony was able to assist you with your purchase.


    Worked with:
    Shannon Cheatwood

    Finance Manager

    (4.9) 79 reviews

    Tanya Byers

    Service Advisor

    (4.9) 112 reviews

    Michael Conner

    Product Specialist

    (4.8) 26 reviews

    Anthony Gray

    Product Specialist

    (5.0) 5 reviews

    Andrew Coker

    Product Specialist

    NOT RATED

  • 4.0 out of 5
    March 1, 2021

    Very pleasant experience buying from this dealership. Salesman (Bill Kent) was very patient and knowledgeable throughout the process. Bill was very professional... courteous to my family and made the "first car" experience for my son one to remember

    4.0 out of 5
    Customer Service
    4.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    John Thornton Buick GMC

    Thank you for making us apart of your son's first car experience! We are so glad that Bill and Shannon were able to assist.


    Worked with:
    Shannon Cheatwood

    Finance Manager

    (4.9) 79 reviews

    Bill Kent

    Product Specialist

    (5.0) 19 reviews

  • 5.0 out of 5
    February 25, 2021

    Great dealership always friendly and willing to take time with you. Prices are what they tell you up front. I will continue to do business with this dealership.

    5.0 out of 5
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    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    John Thornton Buick GMC

    Thank you! Our service team is always happy to help.


    Worked with:
    Steven Packard

    Service Advisor

    (4.9) 43 reviews

    Tanya Byers

    Service Advisor

    (4.9) 112 reviews

    Eric Rivera

    Service Advisor

    (4.9) 106 reviews

    Shane Hammond

    Service Director

    (4.9) 123 reviews

  • 5.0 out of 5
    February 25, 2021

    Dealership had the exact vehicle I was looking for. My salesman was friendly, efficient and the purchase went smoothly. I was very pleased with the entire... experience and would recommend anyone looking for a new or used vehicle to start here.

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    John Thornton Buick GMC

    Thank you for your review! We are so glad that Bill and Shannon were able to make your purchasing experience smooth and enjoyable. We hope you enjoy y...our new vehicle.


    Worked with:
    Shannon Cheatwood

    Finance Manager

    (4.9) 79 reviews

    Bill Kent

    Product Specialist

    (5.0) 19 reviews

  • 5.0 out of 5
    February 22, 2021

    Everyone was professional, friendly and helpful. Probably the most comfortable I have ever been, buying a car. I would recommend Thornton dealership... in Carrollton to everyone.

    5.0 out of 5
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    5.0 out of 5
    Pricing
    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    John Thornton Buick GMC

    Thank you! We are so glad that our team could provide an enjoyable purchasing experience and we hope you enjoy your new vehicle.


    Worked with:
    Shannon Cheatwood

    Finance Manager

    (4.9) 79 reviews

    RODNEY WALKER

    Product Specialist

    (5.0) 17 reviews

  • 5.0 out of 5
    February 20, 2021

    Great service! We have had nothing but excellent service for the past three years! Customer service is awesome! Friendly staff and smiling faces every... time we come in! Thank You!

    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    John Thornton Buick GMC

    Thank you for your review! Our service team is always happy to assist with any maintenance and repair needs.


    Worked with:
    Eric Rivera

    Service Advisor

    (4.9) 106 reviews

  • 5.0 out of 5
    February 18, 2021

    I love this dealership as they have great people in sales and service. They take care of all of my car needs. These last words are to take care of your... 25 word minimum

    5.0 out of 5
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    5.0 out of 5
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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    John Thornton Buick GMC

    Thank you for your review. We are glad that our team is able to assist you with all of your vehicle needs.


    Worked with:
    Steven Packard

    Service Advisor

    (4.9) 43 reviews

    Tanya Byers

    Service Advisor

    (4.9) 112 reviews

    Eric Rivera

    Service Advisor

    (4.9) 106 reviews

    Shane Hammond

    Service Director

    (4.9) 123 reviews

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