John Thornton Buick GMC

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4.7
(411 reviews)
Visit John Thornton Buick GMC
Sales hours: 8:00am to 6:00pm
Service hours: 8:00am to 3:00pm
View all hours
Service Sales
Monday 8:00am–6:00pm 8:00am–6:00pm
Tuesday 8:00am–6:00pm 8:00am–6:00pm
Wednesday 8:00am–6:00pm 8:00am–6:00pm
Thursday 8:00am–6:00pm 8:00am–6:00pm
Friday 8:00am–6:00pm 8:00am–6:00pm
Saturday 8:00am–3:00pm 8:00am–6:00pm
Sunday Closed Closed
New (888) 834-9664 (888) 834-9664
Used (877) 876-2676 (877) 876-2676
Service (888) 831-6527 (888) 831-6527

Inventory

See all 153 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since January 2020.
We would like to thank you for visiting our website and considering us for the purchase of your next new or pre-owned vehicle. It is our goal to provide you with an excellent purchase and ownership experience.

We know your time is valuable. We are sure you will find our site a fast and convenient way to research and find a vehicle that's right for you. If we can be of any assistance while visiting us online send us an email and we will promptly reply.
A Legacy of Excellence!

Service center

Phone number (888) 831-6527

Service hours

Monday
8:00am–6:00pm
Tuesday
8:00am–6:00pm
Wednesday
8:00am–6:00pm
Thursday
8:00am–6:00pm
Friday
8:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Meet our employees

View all 24 employees View less employees

Reviews

4.7
(411 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews of John Thornton Buick GMC from DealerRater.

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5.0

AJ was very helpful and knowledgeable.

AJ was very helpful and knowledgeable. We will definitely buy our next ride from him!!

5.0

I did not buy from this dealership because they

I did not buy from this dealership because they transferred the car I wanted to another John Thornton dealership. My experience with this dealership was very good. I ended up buying from John Thornton Chevrolet.

1.0

While trying to potentially purchase a truck with them

While trying to potentially purchase a truck with them from online add, they took my information and said nothing. After I reinquired, they told me the vehicle had been sold, do I have interest in another. Would have appreciated it had told me up front that what I was interested in was not available instead of leading me along to get my info.

Dealer response

Good morning, We are sorry that the vehicle you were interested in sold. Due to low inventory across the industry, we try to keep vehicle availability as updated as possible and update our customers as soon as the status of a vehicle sells.

1.0

I inquired about a specific vehicle on cars.com. I...

I inquired about a specific vehicle on cars.com. I receive useless emails from Kathryn Harris, Internet Sales Specialist, with no specific information about the vehicle I was interested in. I replied letting her know she did not answer my question. Now after months of continued annoying sales emails, but never a personal response I am posting this review.

Dealer response

We apologize for the confusion in communication. We strive to get all of our customers the information the request in as timely a manner as possible. We would appreciate the opportunity to discuss this further, please contact Ryan at 770-832-9602 ext. 124 at your convenience.

1.8

Horrible sales experience don’t buy from them. They told...

Horrible sales experience don’t buy from them. They told me I couldn’t buy a new Yukon from them because I wouldn’t use them to finance. I was told by AJ that cash isn’t king finance is key. Wow instead of taking cash in hand they would rather wait to collect money off of someone that has to get a higher interest rate. In all my 44 years I have never heard of anything like this before. Thank you all for wasting my time I could have went to a different dealership instead. Now the other dealership Yukon is sold but atleast they are willing to look for me another one. Customer service isn’t key there so if you expect to be treated equally you won’t find it at this dealership.

Dealer response

We would appreciate the opportunity to talk to you about this more. Please give us a call at 770-832-9602 at your earliest convenience. Thank you.

5.0

Oil change review

The experience is always a good one. They are professional, kind and efficient.

Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing John Thornton Cadillac and we hope to see you again soon!

5.0

Great service and friendly sales rep. Had to wait to long...

Great service and friendly sales rep. Had to wait to long to get vehicle ready for pick up after letting salesperson know that we will be picking up vehicle the next day or next day after that.

Dealer response

Thank you for your feedback and allowing us to assist you with your purchase!

1.0

Very dishonest and not friendly. When they sale you a car...

Very dishonest and not friendly. When they sale you a car they don’t care about helping you anymore. All they care about is making a sale. They were making fun of a customer I guess they didn’t think I could hear them.

Dealer response

Our team places the highest importance on customer service and helping our customers with any of their vehicle needs. We apologize if your experience with us did not reflect that. We would love the opportunity to discuss this further with you. Could you give us a phone number to reach you at?

5.0

The most amazing experience! Omg! Wow! Wow! Wow! If you...

The most amazing experience! Omg! Wow! Wow! Wow! If you need anything done bring your unit here! Nobody better! Thank you so much for helping me for such a great experience and great price!!!!!!! Wow! Y’all are the real MVPs!! What a squad!

Dealer response

Thank you for your review! We are happy to help.

4.8

Salesman Anthony was particularly refreshing. He was...

Salesman Anthony was particularly refreshing. He was calm, helpful, knowledgeable and did not push the sale. He was a pleasure to get to know and to work with.

Dealer response

Thank you for your review! We are so glad that Anthony was able to assist you with your purchase.

Read all 411 reviews