Jaguar Land Rover Buckhead

I am writing to formally express my disappointment with the experience we had at your dealership. After searching for a vehicle across multiple states, we found a car we liked at your dealership and scheduled an appointment for Tuesday, February 25, 2025. Upon arriving at approximately 10:50 AM, we met with our sales guide, Rodney Johnson, who showed us the vehicle. Once we confirmed our interest in purchasing it, he collected our personal information, and we began negotiations. The Finance Director, Phil Black, was also involved in the process. After some discussion, we reached an agreement on the price, and Phil Black finalized the deal. At that time, we were informed that payment could not be collected since the vehicle had just arrived and had not yet gone through servicing. However, we were assured that the car was ours and that we would be contacted once it was ready. Despite this assurance, we never received a follow-up call. Over the next nine days, we made multiple attempts to check on the status of the vehicle, leaving several messages for Rodney Johnson, none of which were returned. Finally, after persistent follow-ups, we were informed that the car had been sold to someone else. The only response we received was an apology, no explanation at all on how this happened. This experience was both frustrating and unacceptable. It reflects a lack of professionalism, transparency, and basic respect for customers. We trusted your dealership’s word and expected ethical business practices, yet we were misled and ultimately disregarded.

Very disappointing experience working with Brian. Todd, the sales associate, was better and offered solutions. However, Brian wants dumb buyers who don't ask questions. Very disappointing and disrespectful from a customer who has purchased there before.

This would have been my second vehicle from this dealership but Brian was so rude when discussing a new purchase. Beware of this place if you are looking for a better buying experience. Brian doesn't like answering questions. He would rather rush you off the phone and speak in such a rude manner. Really disappointed by this experience.

All great ! Persons very very helpful and delivered very timely . Car was perfect and service was cost effective

BUYER BEWARE!!! I recently purchased an F-Pace from JLR Buckhead. The experience was and continues to be a breathtaking disappointment. The sales experience was unprofessional to the point of comedy... or would be except that it was real life. I spent the better part of 8 hours waiting to pick up a vehicle I was promised would be ready at 11a. Then when they finally get it to me, and I take it home? Come to find out, it has a bad water pump and a faulty door latch/wiring/module. All of which they knew about and concealed. Hopefully you make better choices than I stay well clear of this unscrupulous business. I would go to literally any other JLR dealership in the US.

Got a 2018 Range Rover Sport from them last year and from the 3rd day it had nothing but issues including a faulty engine which they did some patch work and sold. This year I had to get rid off it with a major loss. If they are selling anything without multi year warranty absolutely don’t buy. They seem to buy from auctions and just sell it without fixing them. I know one more person who had this experience. For a large dealership this is very unethical work. Avoid them for used vehicles at all cost

Find Melvin he is fantastic. You will not be disappointed. He were very honest and took great care in getting the deal done.

Unprofessional staff. Was interested in purchasing a car with them until the salesman got angry that I wanted to take as is car to my own mechanic for an inspection. Purchase a car somewhere else the next day.

Mr. Mauricio Frias is an amazing sales person. Upon arriving on the lot, he approached my husband and I with a smile. He greeted us and asked if he could assist us in any way. From that point forward he was focused on satisfying us. He was attentive and able to answer all our questions. He made this a wonderful experience. If you are looking to make a purchase in the near future don't hesitate to contact Mauricio. He's your person.

The sales staff was very attentive, knowledgeable, courteous, and they made the experience great.The attention was very focused and making sure I understood what was happening