Capital Buick GMC

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
243 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 1.0 out of 5
    October 22, 2019

    I purchased a new vehicle and have been unable to register it in SC due to paperwork not being submitted correct. After visiting the DMV I have reached... out to the dealership multiple times. They are not returning any of my phone calls or emails.

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for reaching out to us, your experience is taken seriously by our entire team. We know our customers' time is valuable and we understand you...r point of view. If you are open to giving us another chance to make this right, please contact us so we can discuss the details of your time with us. Sincerely, The Capital Buick GMC Team

  • 3.0 out of 5
    July 27, 2018

    Sales lady brooxie did a wonderful job communicating with me about the car.i drove 160 miles to test drive car.price was right .i had cash in hand.Manager... fumbled the ball on the one foot line.by not coming to some agreement on getting the car to my house.His only suggestion was was for me to drive back home get my daughter and drive back to atlanta from greenville sc .to get the car home.welli took my money and drove back home.Thank You!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewe...d with our team and please don't hesitate to call us if you'd like to discuss them in greater detail. Best, The Capital Buick GMC Team

  • December 10, 2016

    We just purchase our new 2016 GMC Yukon Denali from Capital GMC, and their service was excellent. Brooxie Shelton and the rest of the staff made our car... buying experience smooth and pleasant. Brooxie and the others worked to get us a great deal on our Yukon, They were truthful and answered all our questions and helped us through the entire process. No pressure here, they will try their best to get you into the vehicle you want, not trying to pressure you into something else just to make a sale. This was the best and most comfortable experience buying a new car that I have had. I would highly recommend anyone thinking about purchasing a new GMC or Buick to go see Brooxie Shelton or any of the sales staff at Capital GMC Buick.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    July 24, 2018

    The Internet Manager, Gardel Buissereth, sets the Standard for Excellence! His hands on dedication to customer satisfaction remains consistent "after... the sale".

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Best, ...The Capital Buick GMC Team

  • 5.0 out of 5
    July 21, 2018

    Great service experience. Always treated very professional. Greeted as soon as I pulled on Service drive. Everyone was nice and facility was very clean... and well set up.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If... there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, The Capital Buick GMC Team

  • 5.0 out of 5
    July 19, 2018

    Great service! I am always completely satisfied with the efficient and quick service. The waiting room is very clean and comfortable.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your outstanding rating about our service department. We appreciate the opportunity to service your vehicle needs and look forward to do...ing so in the future. Thanks for taking the time to write this review. It really matters to our dealership! Best, The Capital Buick GMC Team

  • 5.0 out of 5
    July 17, 2018

    I am 52 years old and have bought over 10 cars in my lifetime. This was by far my best experience. The entire team was great to work with. They were... focused on what was best for me not what was best for them.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to share your feedback with us! We work hard to make sure our guests have an awesome experience. We will share ...your comments with our team and we look forward to working with you again down the road. Best, The Capital Buick GMC Team

  • 5.0 out of 5
    July 13, 2018

    The appointment was easy to set online and was confirmed through a phone call. Service was completed quickly. Results were communicated thoroughly. ... Everything was very professional!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the wonderful review of your recent visit to our dealership. We strive for 100% customer satisfaction for each and every experience and we ...hope you enjoy your vehicle for a long time to come. It was truly a pleasure working with you. Best, The Capital Buick GMC Team

  • 1.0 out of 5
    July 6, 2018

    I negotiated a GMC Yukon XL with final price and finance rate. After arriving to dealer to finalize the paper work, they told me the vehicle is sold but... they will offer me another one with different color for the same price. I agreed. I waited for almost 4 hours and finally they toke me to financing room. The lady there changes the finance rate from 3.19% to 5.79% (almost $4000 more in interest) and refused to print the sales agreement (can you believe it). I walked away and wasted my Friday afternoon to deal with crooks. Stay away. Terrible dealer, terrible salesman and terrible manager.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are sorry to hear about your recent visit at our dealership. Our customers are our top priority, and we do apologize that your vehicle's service ne...eds were not met. Please contact us at your earliest convenience. We would like to further understand what happened and address these concerns. We look forward to hearing from you. Best, The Capital Buick GMC Team

  • 1.0 out of 5
    July 6, 2018

    After negotiating price and finance rate, I go to dealer they tell me car is sold. They gave me similar car for same price. After 3 hours of waiting to... sign paper work, the changed my finance rate from 3.19 to 5.79... whopping $5000 more in financing. I walked out but wasted 1/2 day on my Friday. Stay away from these people.

    3.0 out of 5
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    3.0 out of 5
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    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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    Dealer Response

    We are very sorry to hear about your recent experience. If you would be open to contacting us at your earliest convenience, we would greatly appreciat...e the opportunity to further discuss your situation. We look forward to speaking with you and regaining your trust in our business. Best, The Capital Buick GMC Team

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