Capital Buick GMC

the whole experience was just not up to standards. Picked up the truck with fresh scratches on the fender. 1- the scratches on the truck I pointed out go up wards which tells me the scratches occurred from something rubbing up and down on it . theres not any on the hood , which if it would have happened else where then the hood would be scratched. So since some are covered up by the hood when closed I know it had to of happened with the hood open . If it was something rubbed up or brushed up against it would be going sideways . I pointed out the scratches and sent pictures and got offered to have it polished but they are too deep to be polished . It’s multiple scratches all right next to each other. It needs painted or corrected 2- the tech didn’t even put 1 mile on the car after repairs . How did he QC his job ?? I paid for a turbo boost related repair . How can you verify the intercooler and stuff works properly without driving?? The paperwork said the car was driven a total of 5 miles after repairs but the odometer hadn’t increased since drop off. So I’m guessing I’ll have to do the QC process and hope the tech did it right. 3- the coolant residue left all on the engine Bay Area . No cleaning or anything after repairs . Vehicle still smells like coolant . I just don’t think that’s what you guys strive for on the standard and experience for service . That’s very poor quality and service.

I enjoy coming to buick they are really polite, and make you feel very comfortable. I have been telling people all about them, and I'm even recommended family to go buy a car

Repair estimate over priced, inconclusive and not competitive! I don?t think the service tech. Tried to solve the problem but instead recommended pricey recommendation. I went to another shop and got the problem resolved for a fraction of the Buick repair quote

Our experience with Capital and with Theo was 10/10. Theo was so easy to work with and made the process of this first-time car buyer smooth and not stressful.

Dear Capital One Buick GMC, I am writing to express my disappointment with the recent service I received at your dealership. I had an appointment scheduled for an oil change and mentioned to Radi Rafailov that my vehicle might need new brakes. I inquired about the cost of replacing the brakes, but at no point was I informed that there would be a $140 inspection fee if I chose not to have the brakes replaced at the dealership. Faced with the choice of losing $140 for a service I neither requested nor was informed about, I reluctantly decided to have my brakes replaced. This resulted in a total charge of $662.41. I am deeply dissatisfied with the lack of communication and transparency regarding this fee. This is not the first time I have encountered issues with this dealership. However, since I purchased my vehicle from you, I have continued to return for servicing. Unfortunately, this experience has led me to reconsider my decision, and I am now seriously considering servicing my vehicle elsewhere moving forward. I hope you take this feedback seriously and address the communication gaps to improve customer service for future clients. Sincerely, Candelaria Camarena

Theo was a very nice guy to work with. He knows the vehicle and was able to answer all the questions I had. Drove from SC and it was well worth it! Outstanding Dealership and Great great hospitality. As soon as you walk in the door keep up the good work. HG

We had an awesome experience! Thank you to Theo and the entire Capital team! Wonderful experience!

Theo listened to my needs and wishes and respected that. He made sure to do whatever he could to ensure my happiness without me feeling pressured. The entire experience was a pleasure and I plan to continue working with Capital Buick in the future.

Théo was a consummate professional. His level of service was definitely above and beyond. I appreciated professional, courteous, and considerate demeanor. I never felt pressured and he made sure my experience was as simple as possible.

Blake was wonderful to work with! Everyone on their team made the process quick and painless. I will forever get my car serviced and future car purchases with Capital!