Sumter Chrysler Dodge Jeep Ram

I reached out off CarGurus they raised priced on CarGurus after talking with them if it didn’t have history in CarGurus and my screenshot would have been more money. They also added $3,995 to the financing to say it’s delivery and prep, they said we add this to everyone even if they buy on the spot and pickup at dealership. No other dealer has ever done that I was very happy before seeing that as I was never told that at all either. It looked like that amount was added to even to total they wanted before they dropped price down on CarGurus. The sales manager was not helpful and didn’t call back the general manager didn’t care for the sale and I wasn’t rude at all I was curious what was going on the whole time took forever.

I stopped by to look at car at the Chrysler/Dodge dealership a week ago before having to rush off to a wedding. The vehicle was not posted online so I should have noticed red flags in the beginning. Sales rep by the name of Jackson assist me and I decided to go ahead and get car but was short on time to complete anything, so they requested $500 to hold the vehicle until Monday to complete sale, so I did. I didn’t sign or do any paperwork that day because of the time constraints. After I got to my event, I decided to take another look at the CARFAX I was able to pull myself on the vehicle and noticed that they haven’t done an inspection or maintenance on vehicle since receiving it. I called the dealership 15 minutes prior to closing to inquire about it but couldn’t get anyone to answer the phone. Monday morning when they open, I called my sale’s representative and ask about the inspection and maintenance and was told he will check on it and call me back. He never called back so I decided to stop by there and check. He walks up to me, and I responded, “you supposed to had call me back” and he responded, “ my bad but they are doing the maintenance on it now”. If I hadn’t mentioned, they were plan on selling me the car without it, in which I have never experienced with a dealership before. The day before they opened, I noticed they had pulled the car to the front of the store. I had stayed there an extra night which was my last off day to handle this purchase. Because of the car not being ready, was going to delay me driving back to Alabama, I asked if I could just wait until the car was completed to bring the check back, in which I was going to have to take off and fly back up to pick up car. Another rep. said that was fine, but I could go ahead and do the paperwork now. I said I wasn’t going to do any paperwork until the car was complete and ready to be picked up. He was like that was fine. My plans were to come back to pick up car that Friday, so before leaving out I told my sales rep. to call me once the car is completed, so I could schedule to come back. After leaving Monday morning, I didn’t hear from the sales rep. until Friday morning asking if I was planning on still coming to pick up the car this morning. I was like you were supposed to call me when everything was complete so I could take off from work to fly back over. Then I asked him when everything was completed, and he answered on Monday. I said it’s been completed ever since then and no call to let me know anything. He then responds, “my bad”. I then say I don’t think I even want the car now and his response was “ok”. After that blunt response with not trying to even persuade me or ask what he could do to fix the misunderstanding. I then say no I don’t want the car now and he again says “ok” and we hang up. I waited to see if anybody was going to call after that to fix the issues but didn’t get any calls. A couple of hours later I called and requested to speak to the general manager and was sent to his voicemail where I left a message to call me back. After not getting a call, I call back and left a message with the receptionist to have someone to call me and still didn’t get a callback. I then went on the website, left my concerns, and got a call from I think an internet manager who says they were assigned to me. He agreed that it shouldn’t have been handled that way and that he would investigate it and give me a callback. I still haven’t heard from him since Friday. This is worst customer service I think I have ever experienced from a dealership.

Take your vehicle anywhere else but sumter. Service department has no idea what they're doing. Brought vehicle in ( with appointment 5/16/24)for recalls, vehicle sat all day with no work done because they didn't have the parts on hand and my phone # was not correct in system. Fast forward to today 6/7/24, I go in and ask about my parts and to get an appointment for recall and TSB ( Technical Service Bulletin) work. They didn't order my parts and couldn't give me an ETA on when they would be. When asked for estimate for TSB work, they added 1.5 hours of labor and tried to add in unnecessary work. I would suggest doing your homework before going or take your vehicle somewhere else, later is probably better.

Super friendly staff, Bernard our salesman was awesome, as were managers!! Incl Tony in finance. Compared to the Chevy store!!! Where we were not welcomed. So we drove home in a new Jeep Compass. Very happy! No need going anywhere else! Thanks guys

Everyone was and are always very polite and professional. I was offered a great trade in for my car, but I was not ready to finalize the deal that day. I am certain to visit again and one day I will purchase a vehicle. Unfortunately, I missed out on a Hellcat that I would have certainly taken home that day. The car was sold and the lucky person was there to pick it up.

They had 2 2019 Sentra. I told sales I wanted the black one. But since he had already written up the blue one he told me the other was more expensive. Was never allowed to test drive car. Sales guy drove. Find out brakes were bad, radio knobs didn't work and batteries on key fob were dead. It's a push button car. I financed 20,000$ to get played by lazy sales guy who lied about the price of the car I actually wanted. Make this dealership your last resort, then still pass by them on your way to Columbia or Florence for a car. My sales guys were Bernard and Adam.

Both Michael, Cody and others were very helpful and got my daughters radio installed very fast. Service and Parts department was the best after calling many other dealers. Highly recommended.

The service was very good the salesman was very helpful very nice kind and professional

It was the worst experience I’ve ever had. Was sold a SUV that was having problems from the time I got it home and now in the shop. Haven’t had SUV a week yet. Sales person never returned any of my calls and even after I went to the dealership he left me sitting in the show room without telling me he was leaving. I waited over 30 minutes without no one helping me. After going to the the counter the GM was very rude. Was told the sales person had to leave to pick up his daughter everyday at 2:30. On yesterday I went back to dealership only to get the worst service by the GM and still don’t have the SUV. They were VERY unprofessional and was refused my deposit back by GM! I’ve never been put down like they did me. Maybe because I’m a black female that choose to go to the car lot by herself.

Sumter Chrysler Dodge Jeep Rams tried to take advantage of my family of 6. They lied to us about the brakes and our almost NEW battery. They told us our rear brakes were at 3mm got a second opinion and the brakes are at 6mm. They told us our newer battery was a bad one, we went to get it checked from the company we purchased from while they still had our van and our company told us that our newer battery was good and not fully depleted. They got over $1400 out of us and we are not ever going back to them.