Mercedes-Benz Of Athens

4.2
(296 reviews)
Visit Mercedes-Benz Of Athens
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed

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New (888) 436-4020 (888) 436-4020
Used (888) 670-4867 (888) 670-4867
Service (888) 806-3975 (888) 806-3975

Inventory

See all 143 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since September 2011.
Welcome to Mercedes-Benz of Athens located at 1886 Luxury Drive in Watkinsville GA home of Complimentary Service Pickup and Delivery. Providing the best possible customer service to our clients is something that Mercedes-Benz of Athens takes very seriously. Mercedes-Benz of Athens knows your time is valuable and we'll always strive to make your service appointments as convenient as possible.

Selecting the luxury vehicle of your dreams is a decision not to be rushed. We invite you to come see for yourself what makes buying an automobile at Mercedes-Benz of Athens an experience that will exceed your expectations.
Mercedes-Benz of Athens - 2012 2014 & 2016 Mercedes-Benz Best of the Best Award Winner

Service center

Phone number (888) 806-3975

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–2:00pm
Sunday
Closed

Meet our employees

View all 16 employees View less employees

Reviews

4.2
(296 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Mercedes-Benz Of Athens from DealerRater.

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5.0

Car work

Everyone who called worked or delivered my car to me after repairs went above and beyond!! Incredible service!!! I will do business here again in the future!! Best MB dealership from GA to KY!!!

5.0

Car work

Everyone who called worked or delivered my car to me after repairs went above and beyond!! Incredible service!!! I will do business here again in the future!! Best MB dealership from GA to KY!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Melissa, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

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2.0

Robert Bottoms

Car not ready when promised. Car not washed as stated on bill. I was over charged by $90

2.0

Robert Bottoms

Car not ready when promised. Car not washed as stated on bill. I was over charged by $90

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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5.0

SL-43 new car owner

They found a loose connector for the 48 volt system (fault code) during a none IPhone wireless charging complaint. Which should be corrected with a software update. Because of Mercedes directing the troubleshooting process, my fairly new SL-43R was there for 7 days. The customer service man was very patient with me.

5.0

SL-43 new car owner

They found a loose connector for the 48 volt system (fault code) during a none IPhone wireless charging complaint. Which should be corrected with a software update. Because of Mercedes directing the troubleshooting process, my fairly new SL-43R was there for 7 days. The customer service man was very patient with me.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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5.0

EXCELLENT CUSTOMER SERVICE

Excellent customer service - tech made a trip out to replace recalled airbags. Very professional.

5.0

EXCELLENT CUSTOMER SERVICE

Excellent customer service - tech made a trip out to replace recalled airbags. Very professional.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Sheila, we are pleased to hear of your experience with us here at Mercedes-Benz of Athens. Customer satisfaction is one of our top priorities and we're glad to know our staff were so helpful! We strive to continue to provide amazing service on each and every one of your future visits.

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5.0

Mobile Repair Service

My wife had an impromptu surgery and had to last minute reschedule the appointment. They were very understanding and accommodating to get things rescheduled at a later date for us. Once the technician arrived he was punctual and completed the repair in the exact amount of time they said it would take.

5.0

Mobile Repair Service

My wife had an impromptu surgery and had to last minute reschedule the appointment. They were very understanding and accommodating to get things rescheduled at a later date for us. Once the technician arrived he was punctual and completed the repair in the exact amount of time they said it would take.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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Dealer response

Hi, it really means a lot to us that you took the time to write such a positive review about Mercedes-Benz of Athens so we just wanted to personally thank you. We try very hard to make sure our customers are happy every time they visit us so it’s gratifying when someone lets us know that we’re doing a good job. Feel free to reach out to us if you need anything. Have a wonderful day.

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5.0

Great Dealership

John Ledford was an excellent sales representative. Extremely knowledgeable of his product. Very professional and responsive. Curtis, Director of Finance was quick, to the point and not pushy on warranty packages - he understood his customer. Showroom was beautiful. Everything was consistent with the quality reputation of Mercedes Benz.

5.0

Great Dealership

John Ledford was an excellent sales representative. Extremely knowledgeable of his product. Very professional and responsive. Curtis, Director of Finance was quick, to the point and not pushy on warranty packages - he understood his customer. Showroom was beautiful. Everything was consistent with the quality reputation of Mercedes Benz.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Jane, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Athens we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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5.0

AWESOME EXPERIENCE!!!

State of THE ART FACILITY, STATE OF THE ART STAFF?. Thea my sales person IS a STAR! Very patient, very knowledgeable, VERY HELPFUL.. Finance got me out of there in no time. WHAT AN EXPERIENCE. I am a HAPPY of the MB of Athens.

5.0

AWESOME EXPERIENCE!!!

State of THE ART FACILITY, STATE OF THE ART STAFF?. Thea my sales person IS a STAR! Very patient, very knowledgeable, VERY HELPFUL.. Finance got me out of there in no time. WHAT AN EXPERIENCE. I am a HAPPY of the MB of Athens.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Annie, we're glad to hear our staff took such great care of you! Here at Mercedes-Benz of Athens we strive to provide a comfortable environment and relaxing facility to every guest. We hope we can continue to be of service to you down the road!

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2.0

I had my suspension go out on the road, and I limped in

I had my suspension go out on the road, and I limped in to MB of Athens. They found the problem and fixed it. It was a $74.56 part with a $587 labor charge, not a problem. The two stars are for two reasons. The first reason is this is my second or third time using them, and they never have loaners to drive. The main reason for the low rating is that when they brought my S430 out to leave, it had a hole in the tire the size of my pinkie. He said your tire is leaking air, so you should go straight to a tire store from here. Good luck! I asked him to pump it up to 40 psi. I drove 2 miles to a tire store before the tire was flat. That is service for you.

2.0

I had my suspension go out on the road, and I limped in

I had my suspension go out on the road, and I limped in to MB of Athens. They found the problem and fixed it. It was a $74.56 part with a $587 labor charge, not a problem. The two stars are for two reasons. The first reason is this is my second or third time using them, and they never have loaners to drive. The main reason for the low rating is that when they brought my S430 out to leave, it had a hole in the tire the size of my pinkie. He said your tire is leaking air, so you should go straight to a tire store from here. Good luck! I asked him to pump it up to 40 psi. I drove 2 miles to a tire store before the tire was flat. That is service for you.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
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5.0

Wonderful experience from start to end.

Wonderful experience from start to end. Teah, in sales, stayed with us throughout the process and made things very easy. Pamela, the used car manager worked hard to get everything settled in a very timely manner. Last, but by far least, Curtis in finance was just amazing. No gimmicks or tricks, just straightforward and honest. All in all, I would definitely recommend giving them a shot!

5.0

Wonderful experience from start to end.

Wonderful experience from start to end. Teah, in sales, stayed with us throughout the process and made things very easy. Pamela, the used car manager worked hard to get everything settled in a very timely manner. Last, but by far least, Curtis in finance was just amazing. No gimmicks or tricks, just straightforward and honest. All in all, I would definitely recommend giving them a shot!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
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5.0

Repair

Fast and pleasant_ my broken part was ordered from Germany, arrived quickly, and the repair was done on the day I called to schedule. I was given a very nice courtesy vehicle until my own vehicle repair was completed.

5.0

Repair

Fast and pleasant_ my broken part was ordered from Germany, arrived quickly, and the repair was done on the day I called to schedule. I was given a very nice courtesy vehicle until my own vehicle repair was completed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Jill, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a fantastic day!

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