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(822 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Rick Case Kia at Gwinnett Place from DealerRater.

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An excellent repair department doing great work during

An excellent repair department doing great work during very difficult times. Conscientious and caring. My other dealership Ed Voyles in Chamblee used to be good but now have not only done bad but potentially dangerous repairs to my vehicle. I’ll gladly drive the extra 25 miles to Rick Case as they have become the only repair department that I truly trust.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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We received excellent service from the service manager in

We received excellent service from the service manager in the service department at Kia dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

We received great service at Rick Case Kia during our auto maintenance visit in June, 2022.

Great service

Great, prompt service. Service manager Andre Johnson is outstanding: very professional, competent, and friendly. Virtually no wait to be served, and the car was ready when they said it would be.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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The service was great.

The service was great. The employees were kind. We discussed the new vehicles on the lot.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Very Fast service, also great customer service.

Very Fast service, also great customer service. I brought my vehicle in for service and was pleased.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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is fantastic.

is fantastic. They are so friendly and outgoing and helpful. I thoroughly enjoy going there with the car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Every time I take my car to be serviced I receive great

Every time I take my car to be serviced I receive great customer service by the Service Department.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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They did a very good job on my car and it was done sooner

They did a very good job on my car and it was done sooner than expected

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The staff was very friendly, their service was excellent

The staff was very friendly, their service was excellent and the waiting room was clean and comfortable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

Great customer service, very impressed with Shane at Kia

Great customer service, very impressed with Shane at Kia Gwinett. He was very professional and very efficient.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.