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This is a follow-up to the review I left on 04/26. After my initial review, I received an email from Subaru of Ontario. The message requested I contact... the general manager and there was a phone number. I called the number, call went to voicemail and I left my name and call back number. Approximately a week later, no call back. Poor customer service.
I dont know if it was racism ageism or placism. We went in walking I assume they didn't know what kind of car I was driving. We parked on the street. I... drive the x5m if it matters. I am not used to being treated like crap but the salesman wasn't really interested in helping us. I had to ask multiple time for him to let me into a WRX sti to take a look at the interior. When he finally went to get the keys he made it a big deal to tell me these cars prices aren't negotiable he had already tried with a previous guest. At first it didn't matter. He never pushed for a test drive or even offer which I thought was weird. It was a Wednesday slow and kind of cold so I didn't think much of it. The car was listed for 34k joking I made him an offer of 27k just to gauge his expression and he immediately tried to walk away. I've never chased anyone to give them money. He looked at me and said "they ain't gonna do that so I don't want to waste your time". I know what that means in reality he didn't want to waste his time. My wife looks and says we just want to see what the price would be. He very disrespectfully repeated himself. I had to aggressively make him go inside to talk to his boss. Basically by saying I'm going to work with someone else. When we got inside he talked to some guy at the finance desk and said "they want the sti that we worked on yesterday I told them they can't get a better price but they wanted to talk to you for some reason. The car we looked at was filthy inside. The trunk had flip flops and a lot of sand and the interior of the car had garbage and smelled like a giant dog. There was also fur everywhere. The guy at the desk looked at me and said we aren't going to do any better on the price for this car because they sell really easily. Why would we make you a deal. When I pointed out all the stuff the car needed including the paint being fixed. He asked the guy if I was telling the truth about the car being dirty then offers me 1000$ off the price. At this point I could tell they didn't want to sell me anything. They just wanted me gone. I work very hard and I am very respectful to everyone I meet. In that moment I felt for the first time in California my money wasn't good unless I was willing to pay any price to own something. Shame on Subaru for having employees like this. Edit: through all this I realize some businesses can look up when negative comments are uploaded and respond. But I've noticed they've chosen to stay quiet. BMW would have said something to fix the problem is one existed. So would Honda. And jeep. I own all three currently. I'll add names to make sure the story I told is Irrerefutable this weekend. Don't shop here if you believe everyone's money and attention are deserving of respect.
We work hard to provide a fantastic experience to everyone. It's discouraging to see that you had a negative experience. When you have an opportunity,... please reach out to our General Manager at (888) 905-4875 so we can try to restore your confidence in our business. Thank you for your time.
I discussed prices and vehicle options over the phone and agreed on a fair number. Once I got to the dealership my car was detailed, full of fuel and waiting... for a test drive. Once I decided on the purchase I was pleased to see that Angelina had already prepared most of the paperwork. All in all it was a nice experience and only took about an hour and a half from test drive to drive home.
If looking for a new vehicle, look for Bryan Mercado, Josh or Mike.
Your recommendation means so much to us and we're so happy to have earned it, Jan! We'll be sure to pass along your positive comments to our team at S...ubaru of Ontario. Thank you for taking the time to let the world know about your positive experience. Have a great day!
I am very disappointed with my recent visit. My wait time was twice as long as promised. I was told I need front and rear brakes ASAP which was not true.... The car wash looked as if a 5 year old did it. Poor customer service all the way around. I will chose another dealership going forward.
We regret to hear that you are displeased with your recent experience with us, Toni. We'd like the opportunity to turn your experience around. Please ...reach out to our General Manager at (888) 905-4875 at your earliest convenience to discuss how we can turn this experience into a positive one. Thank you for your time.
Excellent and quick service. The only thing that I asked is maybe give the service department a better office to service their customer. I feel like... as I was waiting to sign the paperwork, had to moved several time for other customers and for the service advisor to pick up their paper.
We are very happy to have provided you with such a positive experience, Mac! We'll definitely take your feedback under advisement. We sincerely thank ...you not only for your business but also for leaving a review. If you're ever in need of more help, please let us know!
There was good customer service and nice employees. The employee we were working with was very negotiable and provided good everything we needed to have... a good experience.
SUBARU OF ONTARIO HAS ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER HAD. MY 2014 SUBARU CROSSTREK HAS 96,000 MILES AND HAS BEEN BURNING OIL FOR 3 MONTHS.... I SCHEDULED A SERVICE TO INSPECT AN OIL LEAK AND THE SERVICE DEPARTMENT ASSURED ME AT INSPECTION THERE WAS NO LEAK AND THAT I NEEDED TO PAY FOR A CONSUMPTION TEST. SUBARU OF ONTARIO HAS CHARGED ME UNECCESSARY FOR OIL CONSUMPTION TESTS TWICE AND EVERYTIME I AM THERE AND WITH A SCHEDULED APPOINTMENT THEY TELL ME THEY CANNOT HELP ME. THEY ALSO TELL ME THERE IS NO MANAGER I CAN SPEAK TO. SO FAR THEY HAVE CHARGED ME TWICE FOR OIL CONSUMPTION TESTS AND REFUSE TO COMPLETE THE TEST, NOW THEY SAY THERE IS AN OIL LEAK AND THEY CANNOT PERFORM CONSUMPTION TEST. MARVIN AND CARL IN THE SUBARU OF ONTARIO SERVICE CENTER ARE THE RUDEST AND MOST UNPROFESSIONAL SERVICE TECHS I HAVE EVER MET. THEY DOWN TALK THE ENGINE AND CARL (WHO IS SUPPOSED TO BE A SERVICE MANAGER) TOLD ME I WAS LUCKY TO GET 100,000 MILES OUT OF MY 2014 CROSSTREK ENGINE! HAD I KNOWN THAT I NEVER WOULD HAVE PURCHASED IT! MY KIA SPECTRA GAVE ME 298,000 MILES! MARVIN SAID THE ENGINES WERE MADE OF STYROFOAM AND KNOWN TO BURN OIL. MARVIN ACTUALLY RECOMMNEDED I LET THE ENGINE BURN UP AND THEN CALL 1800-SUBARU3 FOR A REPLACEMENT. CARL SAID THEY WILL NEVER REPLACE IT, THERE IS NO SUCH WARRANTY ON SUBARUS. I HAVE NEVER FELT WORSE ABOUT A VEHICLE PURCHASE. I AM STILL BURNING OIL AND WHILE I DID CONTACT 1800-SUBARU3 TO REPORT THIS TERRIBLE SERVICE. THEY TOO HAVE DONE NOTHING TO HELP ME GET A QUOTE OR FIX MY “LEAK” OR “OIL BURNING” UNBELIEVABLE. NEVER BUY A SUBARU!!!!!!!!!!!!!!!!
Hello Tawny, we regret to hear that you are displeased with your recent experience with us. We strive for 100% customer satisfaction and apologize for... falling short. Although we have no control of the manufacturer's warranty, we want to address all issues that we can assist with. Our General Manager would like the opportunity to discuss this with you. Please contact him at (888) 905-4875. Thank you for your time.
Great customer service and helped me find the perfect 2019 Subaru Crosstrek with all my specific needs!
First time buying Subaru brand car, so impressed with good quality I ever had experienced from other brand. So good quality with reasonable price.