Subaru of Ontario

Disappointed and Frustrated: Seeking Resolution from Subaru of Ontario I’m reaching out to share my extremely frustrating experience with Subaru of Ontario, hoping this review will finally lead to a resolution of my ongoing issue. My 2019 Subaru Crosstrek has had multiple problems with the dashboard lights turning on, and it has been nothing short of a nightmare to get it fixed. Initially, I was told by Subaru of Ontario that my car was out of warranty. After visiting a local mechanic, I was advised to contact the dealership again. This time, when I spoke to a sales rep, I was informed that my car actually had an extended warranty, which wasn’t communicated to me initially. I had my car towed in for repairs, and it stayed at the dealership for over a month. When I picked it up, I barely drove two blocks before the same dashboard lights came back on. After taking it back to the dealership, I was given a rental, but when the issue persisted and I got my car back, the rental was taken away, and no new rental was offered when I brought the car in again. To make matters worse, I ended up spending around $3,000 renting a car out of pocket while my car was still at Subaru. Throughout this process, I was repeatedly asked for service receipts, even though all my maintenance had been done on time at my uncle’s shop. The ordeal lasted over a year, with me reaching out to Subaru of America for support, but I received no meaningful help. At one point, the service manager even threatened to put a lien on my car if I didn’t pick it up, which was completely unfair given the circumstances. At this point, I have made the difficult decision to stop paying my monthly payments of $480 for a car I’m unable to rely on, after more than a year of trying to get Subaru of Ontario to properly address my concerns. It has now been over a year, and my car is still not fixed. The lack of communication, poor customer service, and complete failure to resolve this issue has been unacceptable. I am incredibly disappointed in Subaru of Ontario and feel that they have shown no regard for my time, money, or frustration.

Good experience in making us understand what qualities my Subaru WRX comes with, ask for Rocky if you are in the Subaru of Ontario!

Javier at the Subaru of Ontario was very professional and made my buying experience very easy and straightforward.

Quick and easy! Great job guys! A factory recall, oil change and suggested maintenance check. This is a great dealership.

Sales person is not very nice , helpful They will promise you for nothing

SHADY. I was quoted $900 for a service then was charged $1600. Just go to Subaru of San Bernardino instead. These fools at Ontario just wanna take your Money. and for some reason (some of the staff members) have the audacity to act arrogant, especially the Service Advisor Donald Doyle. Never in all my years of going to this location have I had a problem. Ontario will definitely get their money out of you by not being upfront about the initial cost, and for this very reason I’m Never going back to SUBARU OF ONTARIO. And I’m telling everyone about my experience of being TOLD ONE THING and having something completely different told to me after. Oh the LIES!! I must say. I do love my car for sure!! And yes I 10 outta 10 recommend buying a Subaru, but not from this location. They need to get it together!

Thank you to Javier C. In sales and Adrian and finance. I had a wonderful experience and they were both so kind and helpful

I am happy i got my subaru Acent ,was a great help feom my friend Enrique and others profetionals agents, come ready and you l vome ijt driving a new SUBARU,

All contacts from first contact to delivery, parts department and service have very courteous and professional.

Great customer service and price on oil change. I was taken care of in a timely manner. The person who helped me was professional and went above and beyond expectations