Penske Honda

Looking forward to being new Honda odyssey owner! Would recommend Penske Honda for your next purchase! Karen was very friendly and accommodating. She quickly responded to all of our concerns.

My wife and I stopped by Penske on a whim around 2/16/15. We were shopping for a '12/'13 CRV with low miles (20-30k). We found the car we were looking for very quickly, and in the color/trim we preferred (gray,exl). Test drove went smoothly. We were awaiting an insurance check for a totalled vehicle from a week prior so decided to come back 2 days later for the vehicle when the check arrived. The overall buying process was fairly smooth. I have to say however that our salesman had some pretty poor negotiating skills. Demeaning and patronizing the customer usually isn't a good approach even if you couldn't go as low as I'd liked. I still feel I paid a fair price, got a great warranty and enjoyed working with Frank in finance and Zach McVicker, sales manager. Unfortunately the fun stopped there. Within 3 hours of leaving the lot we realized the drivers side climate control was not heating. Took it home, tried to turn it back on and found the battery had died. Not a great way to start off with a vehicle. I called first thing the next morning and was directed to our salesman Mark Robinson, whom proceeded to not address my issues and addressed me again with a rude, unprofessional attitude. Took the vehicle in and dropped it off with Zach who promised they would take care of replacing the battery, fixing the climate control, and getting me a rental car free of charge (obviously). Mind you we purchased a CRV, I was rented the smallest car they had, some Ford Fiesta. I felt this would've been an easy way for the them to serve us better by putting us in something comparable or at least least a full size car, frustrating to say the least. We called the next morning after being told the vehicle would be ready the evening before. We were told to head on over. We drove all the way to the dealership (30mins) to be called 5 minutes before I said I'd be there and be told that our vehicle would not be completed for another 2 hours. We had 4 inches of snow come down that morning and I'm in a rented Ford Fiesta that can barely get around, again very frustrating. We finally picked up our CRV,seems to be working properly now. Overall the car seems great (price, warranty, etc) however the customer service and salesman we worked with just seemed completely sub par. I work in a customer service capacity and the way my experience went and the stress associated with it I wouldn't wish on anyone I worked for. I don't know how much you have to spend here to get treated well but apparently we didn't spend enough. We will be buying our next vehicle and servicing our new Honda elsewhere, you might considered looking elsewhere as well.

My wife and I stopped by Penske on a whim around 2/16/15. We were shopping for a '12/'13 CRV with low miles (20-30k). We found the car we were looking for very quickly, and in the color/trim we preferred (gray,exl). Test drove went smoothly. We were awaiting an insurance check for a totalled vehicle from a week prior so decided to come back 2 days later for the vehicle when the check arrived. The overall buying process was fairly smooth. I have to say however that our salesman had some pretty poor negotiating skills. Demeaning and patronizing the customer usually isn't a good approach even if you couldn't go as low as I'd liked. I still feel I paid a fair price, got a great warranty and enjoyed working with Frank in finance and Zach McVicker, sales manager. Unfortunately the fun stopped there. Within 3 hours of leaving the lot we realized the drivers side climate control was not heating. Took it home, tried to turn it back on and found the battery had died. Not a great way to start off with a vehicle. I called first thing the next morning and was directed to our salesman Mark Robinson, whom proceeded to not address my issues and addressed me again with a rude, unprofessional attitude. Took the vehicle in and dropped it off with Zach who promised they would take care of replacing the battery, fixing the climate control, and getting me a rental car free of charge (obviously). Mind you we purchased a CRV, I was rented the smallest car they had, some Ford Fiesta. I felt this would've been an easy way for the them to serve us better by putting us in something comparable or at least least a full size car, frustrating to say the least. We called the next morning after being told the vehicle would be ready the evening before. We were told to head on over. We drove all the way to the dealership (30mins) to be called 5 minutes before I said I'd be there and be told that our vehicle would not be completed for another 2 hours. We had 4 inches of snow come down that morning and I'm in a rented Ford Fiesta that can barely get around, again very frustrating. We finally picked up our CRV,seems to be working properly now. Overall the car seems great (price, warranty, etc) however the customer service and salesman we worked with just seemed completely sub par. I work in a customer service capacity and the way my experience went and the stress associated with it I wouldn't wish on anyone I worked for. I don't know how much you have to spend here to get treated well but apparently we didn't spend enough. We will be buying our next vehicle and servicing our new Honda elsewhere, you might considered looking elsewhere as well.

I wanted to buy a used car. I talked to Scott Hiller. He seemed to be very busy with other customers, yet there were 10 other Penske Honda salesmen just standing around. I had to wait for quite a bit before he would come back. He seemed extremely impatient. I asked for the CARFAX report of a car that he was trying to push on me. After an hour of going back and forth between the many customers he apparently had, he bought the CARFAX and the car had been in an accident. He seemed annoyed when I said I wasn't interested in the car. He was rushing me to sign the papers on that car. Even the finance guy was extremely impatient about this whole car buying process. It was extremely difficult to ask to look at other cars as they seemed annoyed or disinterested. I will never shop for a car here again. I have been in the car buying process three times before and never have I had this horrible of an experience.

I came in tonight and stood around with my son for twenty minutes. There were SEVERAL staff members just standing around and no one helped us. I found the car I wanted and it would have been an open-close sale but because they completely ignored me I refuse to do business here. Terrible way to be treated when prepared to put down that kind of money.

We had a very pleasant experience both with our salesman and with the overall process. Gary was very helpful, and answered all of our questions cheerfully. Thanks again. My wife loves her Fit!

When I was in a car accident on 8/2/14 then the next 2 days later one of the reps from collision repair center, Tom DeYoung was very much friendly and respectful person I have ever seen. I appreciated the way he worked very hard and handled my claim really very much smoothly.

The professional attitude that the entire staff uphold is the reason Penske Honda is an elite dealership. Weather it's a new or used car to be purchased, your best deal will be with the staff at Penske. The personal attention I received was more than I had expected.

Our lease was nearing completion, so we took advantage of your promotional event and decided to take a look at our options in greater detail. After looking at the new Accord and taking a test drive , John Davisson provided us with details of what our new lease would be should we decide to replace our 2011 CRV with the new Accord. The decision was made and we drove home with our new Accord! This marks our third lease with Penske and it won't be our last.

Such a GREAT experience!!! Everyone there did their part to help me make one of the biggest and first decisions of my life. So helpful and so thoughtful. Can't get over how great of an experience it was and I already miss them all haha LOVE my new 2014 Honda Civic!!!