Ken Grody Ford of Redlands

It was a great experience. Rene was fantastic. Not only was he attentive to my needs he answered questions that I didn’t even think of. I highly recommend this dealership.

My experience at Ken Grody Ford Redlands was simply outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pressure approach and truly felt that they were there to help me find the right car for my needs. They thoroughly walked me through the features and options, ensuring I understood everything before making my decision. I left with a great vehicle and am confident in recommending this dealership for a straightforward, pleasant car-buying experience.

My experience at Ken Grody Ford Redlands was simply outstanding! From the moment I walked into the dealership, the ambiance was welcoming and the staff were incredibly helpful. I appreciated the no-pressure approach and truly felt that they were there to help me find the right car for my needs. They thoroughly walked me through the features and options, ensuring I understood everything before making my decision. I left with a great vehicle and am confident in recommending this dealership for a straightforward, pleasant car-buying experience.

I have a 2015 F150 2.7l ecoboost. While towing a 2300 lb trailer I lost turbos and got the code 0299 which means underboost condition. That particular code can mean quite a variety of issues so I decided to bring it to the dealer thinking they would have the best equipment to diagnose and fix the problem. I spoke to Chad (service rep) when I dropped my truck off. That was Thursday 7/19/24. Chad called the next day and said they'd have the parts in on Monday and my truck would be ready to be picked up on Tuesday. I called Tuesday. Chad was on vacation. No worries, surely someone is covering his accounts in his absence. That was not the case. I called every day the following week trying to reach anyone in service who might confirm that my truck was ready for pickup. Chad finally called on 7/30/24 saying the truck was ready. When I went to get it I could see that there was a new dent just above the left rear taillight. I brought that to Chad's attention. He apologized and said to bring it back at my convenience and they would repair it. I took my truck home, hooked up my trailer and drove seven miles before the I lost turbos again and the 0299 code came back. I called Chad and he said bring it back. They had replaced one waste gate solenoid and the turbo bypass valve. Parts were $243 and labor was $900 (4 hours @ $225/hr). Clearly that was not the problem. I brought the truck back to Ken Grody on 8/5/24 with Chad again. Chad called me back on 8/6/24 and said it would be done on 8/6 or 8/7. I called every day for the rest of that week and couldn't reach anyone in service. I finally rode down there and spoke first to Cal (8/12) and then Angel (8/13 and 8/14) and finally to the actual mechanic working on my truck - Sam. Sam told me he couldn't find anything wrong with it but suggested I replace both turbos as he could not tell which, if either, was possibly bad. They cost $2500 each. The labor for two turbos is between $1800 and $2700. That means without knowing it would remedy the situation the mechanic was recommending spending between $7000 and $8000. I had them reassemble everything they had taken apart and I picked it up the following day (8/14). When I got it home I checked the oil and noticed the oil cap could not be removed because the engine cover had been installed incorrectly. And it was missing a nut! I took the truck to Terry's Auto in San Marcos. Using a smoke machine he was able to determine that there were two vacuum leaks. Both right at the spot where the turbo bypass valve was replaced. I have since road tested my truck towing my trailer up Palomar mountain, hitting speeds of 75mph up 6% grades and the truck performed flawlessly. I put another 60 miles of high load driving on it and the code never came back. I can only imagine how frustrated I would have been had I let Ken Grody service have their way with my truck. I called Chad to see if they would refund my fee since they neither diagnosed nor fixed my problem, the two things they were contracted to do. Chad said no because they diagnosed that the truck needed the two parts they installed and I could not be reimbursed for that. I argue that those parts were not needed as they did not fix the problem. My complaint fell on deaf ears. Hectar De La Fuentes, the service manager did see my point however. He offered to give me $900 credit at the dealership. I see that as getting a gift card for a restaurant you don't like. The service seemed both incompetent and shoddy. I would think that the lot assistant that was driving my truck when they backed into something (causing the dent) would have at least told the service rep they had done so and not let the customer find it on their own. At least Chad did not argue that point. In summary, I will never take my vehicle to Ken Grody Ford again. Nor will I ever trust a dealership to do top notch work.

Ken Grody Redlands knocked it out of the park! Negotiations were easy and favorable. Isiah Siyam made the first impression and I knew right away I was going to buy the F150 Lariat. The deal (including trade in) was made remotely. The staff exceeded my expectations. Even the finance manager Cristian Mancia made signing easy and fun! I've never had such a gratifying car buying experience. I'll definitely look to Ken Grody Redlands for my next vehicle purchase. Class acts all around. Thank you.

Overall, a great group of down to earth people. Very honest, open to go over all the costs and for the first time, I drove off feeling I got the better deal. I will be bringing my family to Ken Grody Ford in Redlands California for their next car. Thank you Ken Grody Ford for your kind help with my purchase of a Ford Explorer! I hope you have a lot of great years to come! Keep up the good work, T.G., Anaheim Hills, July 3, 2024.

My experience at Ken Gordy Ford surprised me. The sales rep Sherif was personable and enjoyable to work with. I would highly recommend you contact him if you're in the market for a vehicle. I hadn't planned on buying my car that day, but the circumstances were such that everything fell into place, and both of us reached a deal that was agreeable to both of us. From the time we closed the deal with a handshake, until I drove the car off the lot, was probably around 1 hour. I had read a ton of comments from people about various experiences with auto dealers (not just Ken Gordy Ford), so was not looking forward to the process. But, I can say my experience was great and I would not hesitate to go back if I'm ever in the market for another vehicle.

Worst experience at this Ken Grody Ford Redlands. They sell you a car, sign contract promising to be delivered in 3 days (moved from another place) and no word back. Its been a month. No update, no phone answering.

Ken Grody Redlands Ford Dealership, led by the remarkable Mario Miranda, surpassed all expectations! Mario's personalized attention and dedication made the entire car-buying process a joy. From the initial consultation to the final delivery, Mario's expertise shone through, ensuring that every detail was meticulously handled. His friendly demeanor and genuine care for customer satisfaction were evident at every interaction, making me feel valued and confident in my decision. Mario's commitment to excellence and his tireless efforts to exceed expectations set a new standard for customer service. With Mario at the helm, Ken Grody Redlands Ford Dealership is not just a place to buy a car; it's an experience of unparalleled quality and care. I am grateful for Mario's exceptional service and proud to recommend him and the dealership to anyone seeking a superb car-buying experience.

I had an outstanding experience purchasing my 2024 Ford Maverick from Ken Grody Ford in Redlands. The staff, especially the salesperson from the Ken Grody Team, made the process smooth and stress-free. Their expert knowledge about the Maverick impressed me, and their customer support was top-notch, addressing all my questions and concerns with patience and professionalism. I highly recommend this dealership for their friendly approach and commitment to customer satisfaction. If you're in the market for a new vehicle, don't hesitate to visit Ken Grody Ford and have a chat with their amazing team.