Rotolo Chevrolet

Best experience with my salesman Alex Rojo, he worked very hard to meet my budget. He was patient and professional.

ROTOLO CHEVROLET has the Worse service department ive ever seen. I paid $944.23 for a sparkplug change on my 2021 chevy Tahoe. After picking up my vehicle from the service. My car's "Check Engine light " came on. I had a EVAP error and fuel injector errors. I took the car back to the dealership and explained the situation. The service manager "Tom" stated to me " we didn't do that, we didn't cause that". I was told the repair would be made at the cost of the dealership.... Tom the service manager and Armando Rojo are now ignoring my voicemails and emails. At this point I have to take legal action against the dealership due to their faulty/poor service that was Performed which caused damage to my vehicle... Id advised anyone not to have service Performed at this dealership... try the Chio, Upland, or San bernardino Dealership.

as a gm retiree i was disappointed with being asked to pay 3000 more than other customers. my service for myself and daughter will go to another dealer and purchases to other dealers and brands

I had a great experience working with Alex my sales associate, I purchased a 2026 Trax 2RS that I had test driven the week before. Came back and took another test drive with Alex and I love the car . The best thing there was no crazy markups on the car. Sales manager and I came to a quick deal and that was it. In and out with no problems. If your are looking for a Chevy and don’t want any crazy markups then this is the dealership for you. Thanks Alex for helping me with everything, Awesome job young man.

Went for my dream Camaro, came out with a 2023 Camaro. Danielle took good care of me, she answered all the questions and helped me for being a first time buyer definitely recommend!!

When buying a used car, especially one where there are only a few found on the market, you are ripe for rip-offs, but not here at Rotolo. Danielle was incredible, letting me know that a few others were coming in to see the car I found that day, it was in high demand, and I live 2-3 hours away, with Friday rush-hour traffic. She said she was concerned it would be sold before I got there, so I asked if I could see a bunch of photos and maybe purchase it beforehand. Half an hour later, she texted to say we would have to rush, as another person was on their way to see it. It felt like trying to get concert tickets; how quickly she had to get approval for me to purchase immediately over someone on their way. I checked the photos and the Carfax report, then simply went for it. I had lost out on other cars like this one, and it was very attractively priced. The price even went lower when they found that the registration still had 6 months left, and they took 300 off the price since I didn't have to get a fresh registration. I was really nervous as I had never bought a car sight unseen. But to my surprise, when I got there, it was nicer in person! It had been detailed inside and out, and some stains I thought were on the seats were all gone. It smelled amazing and was perfectly clean. It was exactly as Danielle shared. In fact, they noticed the car charger was missing, so they took the time to track one down, even though it was an AS-IS sale, and I didn't expect one to still be with the car. They really care about all the details. If you are looking for a used car, take the drive. Carmax listed it as a great deal, and it was. Not one surprise other than LOWERING the quoted price when they did all the paperwork. That was very unexpected.

We recently had the pleasure of working with Cesar when purchasing our new 2026 Silverado, and we couldn’t be happier with the experience! From the moment we stepped into the dealership, he made us feel welcome, listened to what we were looking for, and guided us through every step of the process with patience, professionalism, and genuine enthusiasm.Cesar was incredibly knowledgeable about the 2026 Silverado lineup and took the time to explain all the features, options, and packages in a way that made everything clear and easy to understand. There was never any pressure just honest, helpful advice and a sincere desire to help us find the perfect car.Thanks to his help, we drove away in a 2026 Silverado that we absolutely love. The whole experience was smooth, stress-free, and even fun! We highly recommend Cesar to anyone looking for a new car you won’t be disappointed.

I really felt as ease when I came into the dealership to have my car built in the factory and I got ALL the items I wanted and was told about all the items to choose from and details any that I was not 100% sure about. Everyone I talked to was pleasant and focused in on my needs, that does not happen at most dealerships. I was not pressured and that was great. I had a couple minor prep items that needed to be addressed and I will be telling others how professional my experience was on getting my new C8 Corvette.

My husband and I had a Great experience, David and Robert were very honest and friendly we went in for a different vehicle and they said take a look at the deals we have with trucks and ended up with a beautiful truck

I slept on writing this review for a couple of days to decipher my feelings and thoughts. My result…If I could give less than 1 STAR I would! Our experience at Rotolo Chevrolet Fontana was hands-down one of the worst dealership experiences we’ve ever had, and the responsibility falls squarely on their manager. I’m not completely sure of his name because his introduction was pretty fleeting. I think it was Mike. I must preface the rest of this by saying that the initial salesperson we were contacted by,Alex, was a decent person who seemed like a motivated young man learning the hustle. However, be prepared for the swarm of salespersons prepped to dive bomb and pounce on you as soon as you exit your vehicle. This horrible experience began at about 3 PM. We spent over an hour withe (before sitting down with the manager) test driving a couple vehicles, while being encouraged that this dealership will work on a great deal for us. Not the case at all. We went in to potentially purchase a Chevy Traverse that we settled on earlier, but they didn’t have the color we wanted. They told us not to worry because they had found a couple in the area. We were subjected to over 4 hours of additional waiting while the manager played games with numbers instead of being transparent. They insisted on doing a dealer trade that benefited them, while withholding the actual location of the vehicle with our requested color and trim. We asked where it was because we would happily just drive there. They intentionally did not share the information so we couldn’t pursue the vehicle purchase at that location ourselves. Throughout the night, the manager repeatedly came back with excuses about people “not answering phones,” offered zero discounts, no realistic financing options, and raised the price every single time we talked. The classic dealership gimmicks such as scribbled numbers, fast moving highlighters, and fancy talk did not distract us from the constant price increases and additional costs. The manager now insisted that the price increases were mandatory because they had done a dealer trade. That was not our problem. We would’ve preferred to just drive to the dealership it was located at. We were so tired but still tried to wait it out and work towards a purchase,even offering to just sign a contract and come back the next day. This is something I would never usually do having not actually seen the vehicle. The manager kept us on the hook for that process making us continue to wait, saying it was our fault since they had to trade a vehicle to get the one we wanted. We finally told them we were fed up and walked out after 9 PM. The next day, they called claiming they wanted to “make things right.” Instead, we sat for over another hour, only to be met with the same manager, more excuses, and then more of us being blamed for how long the process was taking. It seemed he was upset with us for walking out the night before. At that point, in our frustration with the gimmicks and price tricks, we now presented legitimate Chevrolet discounts we qualify for (GMS and First Responder). The manager flat-out refused to honor them, then escalated the situation by saying he “doesn’t have to do anything” and effectively kicked us out. Total waste of time. They will tell you they’re a “no xx” dealership with no add-ons. That’s simply not true. They used every shady tactic in the book and then some. The management was rude, dismissive, and unprofessional. Save yourself the frustration and walk away. Do not waste your time here! This was the worst dealership management experience we have ever dealt with!