Rotolo Chevrolet

Messaged with the "Giant" from Sept 1-4. Salesman deceived me, promised they would take my car as trade-in for new purchase even though I told him I was upside down on my loan he said "NO PROBLEM" Let's get you out of that car!! lied; now they want their car back; We were actively misled by the dealership representative "The Giant"into releasing the under the explicit promise of a guaranteed trade-in structure for a new purchase, which the dealership has now abruptly cancelled because they did not secure financing. Meanwhile we have surrendered our vehicle and are now left with no vehicle and a potential balance post auction of the reposed vehicle. "The Giant" was pushy from the start and after downgrading us three times on the Chevy Trax and clearly dismissed his promise to get us into a car with a lower payment and take our other vehicle as a trade-in. I was very transparent in telling him that our vehicle was upside down in value and insisted he would get us out of the high payment.

Best experience with my salesman Alex Rojo, he worked very hard to meet my budget. He was patient and professional.

ROTOLO CHEVROLET has the Worse service department ive ever seen. I paid $944.23 for a sparkplug change on my 2021 chevy Tahoe. After picking up my vehicle from the service. My car's "Check Engine light " came on. I had a EVAP error and fuel injector errors. I took the car back to the dealership and explained the situation. The service manager "Tom" stated to me " we didn't do that, we didn't cause that". I was told the repair would be made at the cost of the dealership.... Tom the service manager and Armando Rojo are now ignoring my voicemails and emails. At this point I have to take legal action against the dealership due to their faulty/poor service that was Performed which caused damage to my vehicle... Id advised anyone not to have service Performed at this dealership... try the Chio, Upland, or San bernardino Dealership.

as a gm retiree i was disappointed with being asked to pay 3000 more than other customers. my service for myself and daughter will go to another dealer and purchases to other dealers and brands

I had a great experience working with Alex my sales associate, I purchased a 2026 Trax 2RS that I had test driven the week before. Came back and took another test drive with Alex and I love the car . The best thing there was no crazy markups on the car. Sales manager and I came to a quick deal and that was it. In and out with no problems. If your are looking for a Chevy and don’t want any crazy markups then this is the dealership for you. Thanks Alex for helping me with everything, Awesome job young man.

Went for my dream Camaro, came out with a 2023 Camaro. Danielle took good care of me, she answered all the questions and helped me for being a first time buyer definitely recommend!!

When buying a used car, especially one where there are only a few found on the market, you are ripe for rip-offs, but not here at Rotolo. Danielle was incredible, letting me know that a few others were coming in to see the car I found that day, it was in high demand, and I live 2-3 hours away, with Friday rush-hour traffic. She said she was concerned it would be sold before I got there, so I asked if I could see a bunch of photos and maybe purchase it beforehand. Half an hour later, she texted to say we would have to rush, as another person was on their way to see it. It felt like trying to get concert tickets; how quickly she had to get approval for me to purchase immediately over someone on their way. I checked the photos and the Carfax report, then simply went for it. I had lost out on other cars like this one, and it was very attractively priced. The price even went lower when they found that the registration still had 6 months left, and they took 300 off the price since I didn't have to get a fresh registration. I was really nervous as I had never bought a car sight unseen. But to my surprise, when I got there, it was nicer in person! It had been detailed inside and out, and some stains I thought were on the seats were all gone. It smelled amazing and was perfectly clean. It was exactly as Danielle shared. In fact, they noticed the car charger was missing, so they took the time to track one down, even though it was an AS-IS sale, and I didn't expect one to still be with the car. They really care about all the details. If you are looking for a used car, take the drive. Carmax listed it as a great deal, and it was. Not one surprise other than LOWERING the quoted price when they did all the paperwork. That was very unexpected.

We recently had the pleasure of working with Cesar when purchasing our new 2026 Silverado, and we couldn’t be happier with the experience! From the moment we stepped into the dealership, he made us feel welcome, listened to what we were looking for, and guided us through every step of the process with patience, professionalism, and genuine enthusiasm.Cesar was incredibly knowledgeable about the 2026 Silverado lineup and took the time to explain all the features, options, and packages in a way that made everything clear and easy to understand. There was never any pressure just honest, helpful advice and a sincere desire to help us find the perfect car.Thanks to his help, we drove away in a 2026 Silverado that we absolutely love. The whole experience was smooth, stress-free, and even fun! We highly recommend Cesar to anyone looking for a new car you won’t be disappointed.

I really felt as ease when I came into the dealership to have my car built in the factory and I got ALL the items I wanted and was told about all the items to choose from and details any that I was not 100% sure about. Everyone I talked to was pleasant and focused in on my needs, that does not happen at most dealerships. I was not pressured and that was great. I had a couple minor prep items that needed to be addressed and I will be telling others how professional my experience was on getting my new C8 Corvette.

My husband and I had a Great experience, David and Robert were very honest and friendly we went in for a different vehicle and they said take a look at the deals we have with trucks and ended up with a beautiful truck