Reviews
Rotolo Chevrolet is a Unique Dealership
I originally purchased a 2012 Chevy Equinox from Rotolo and worked with Darryl Mayberry and it was such a great experience that when I was ready to purchase my next vehicle he is the one I called. This time around it was even better! He even had my new 2014 Equinox delivered to my house - went out of his way to make sure I got the deal I wanted and needed. Furthermore, Armando from the Finance Department was awesome! He mentioned that he would work on getting a refund for the unused portion of my extended warranty and really worked hard to get me a great deal on the extended warranty and GAP insurance - Just a GREAT dealership!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
One great car dealership!!!
Out salesman sal provided a great experience, during the whole process. We really enjoyed the whole process from picking out the car to driving it home which is something I can't say about my previous car buying experiences. Rotolo Chevrolet will definitely be our car dealership for all our future purchases.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It certainly was a pleasure working with you and we are glad to know you enjoyed your experience at Rotolo Chevrolet. Our customers are our number one priority and we work hard to ensure they leave completely satisfied and taken care of. After reading your review, it definitely sounds like that was the case for you, thanks to Sal and the rest team! We will be sure to pass along your feedback. In the meantime, check out Facebook and Twitter for exclusive content and deals. Regards, Mike Caposio | General Manager | Mike@rotolo.com
Great Service Honest
Great experience. Alma was perfect. She was professional and answered all my questions. Easy buying experience. All numbers were shown to me (which is rare). Salesperson not pushy and very honest. Would buy from you again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Cesar, thank you for this review. We work hard to ensure that our customers are satisfied. Let us know if you have any questions. We hope to see you again soon!
Pleased With Oil Change Service
Having to be there at 7:30 am I was car number 9 and the lady was very professional and courteous. She was very accurate. I did take one and a half hours.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thanks for leaving us such a nice review, Jerrold! I'm glad you found our staff to be professional and courteous. I will be sure to pass along your awesome feedback to the rest of the team. If you need anything else at all, please come back to see us. Best, Mike Caposio | General Manager | Mike@rotolo.com
Excellent Service
I valued my experience here at Rotolo. I felt comfortable throughout my whole process of getting a brand new car! I really feel confident in recommending Rotolo as the first location to go to when someone is looking for a car.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Rick, we truly appreciate your recommendations and this fantastic review! Providing excellent customer service means contributing to a great shopping experience. We understand how big of a deal purchasing a new car is and we want you to not only feel comfortable with our staff to ask questions, but completely comfortable with your purchase! It sounds like you really enjoyed your experience at Rotolo Chevrolet and for that we are grateful. If there is anything else we can do for you, please let us know. Regards, Mike Caposio | General Manager | Mike@rotolo.com
Serivce Repair Rodent Problem
Took my car to Diamond Hill in Banning... They were going to charge me $1200.00 for the same thing that Rotolo did for $491.00.... I was very happy with the work and turn around time that Rotolo had my car in and out.... Only thing is you could have washed my car.... LOL....
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Jose, it is very kind of you to write us such a nice review We aim to satisfy every customer that comes in our door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Also, surf on over to our Facebook and Twitter pages for exclusive offers. Mike Caposio | General Manager | Mike@rotolo.com
Quality professional service.
I had a really great experience, Craig wade was very professional and really facilitated the whole process of purchasing a vehicle.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thanks for the excellent review! Our staff is committed to providing outstanding customer service and Craig will be encouraged to know his efforts have been recognized. All of us look forward to the next time we may be able to be of service. Until we have the pleasure, be sure to like and follow us on Facebook! We offer exclusive discounts and specials to our fans. All the best, Mike Caposio | General Manager | Mike@rotolo.com
AMAZING STAFF!!
This was the only dealership that actually helped my wife and i get a car. We have poor credit and other dealerships were rude and not helpful. Robert at Rotolo was awesome. I will always go to this dealership for my family's cars, and WILL recommend to others. Another thing i noticed was all the staff here smiled at us, asked us how we were doing and if we needed anything. We were treated like family.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
On behalf of Rotolo Chevrolet, I would like to say thank you for taking the time to leave this great 5 star review. We are always delighted to hear from satisfied customers. Receiving reviews like this lets us know we are on the right track. Thank you for your recommendations and if there is anything we can do for you between now and your next visit, please don't hesitate to contact us. Congratulations again your new vehicle and we look forward to your next visit! Kind regards, Mike Caposio | General Manager | Mike@rotolo.com
Great Customer Service!
I truly liked the non-pushing approach that was given to us. We had visited other dealerships prior to visiting Rotolo, and were turned off by the shear fact that they were so pushy about buying a car. They also had a great area for the kids to be entertained while we were shopping for a car!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Timothy, I sincerely thank you for going out of your way to write this review about our dealership. All of us at Rotolo Chevrolet understand that one thing people desire most about their car buying experience is that it is comfortable and not pushy. We are also aware of the frustration that may be associated with purchasing a new car and that you don't need the added pressure from our sales team. I'm pleased to hear you enjoyed your shopping experience with us. Thank you for the 5-star review and we look forward to working with you again in the future. Best regards, Mike Caposio | General Manager | Mike@rotolo.com
Just another dealer experience..
When I got there , there was a line out the door to check in! It was due to copy machines being broken. How does this happen to a dealership with a good reputation that's been around for so long? With all this advanced technology available, surely a solution can be found so it doesn't continue being an ongoing problem.
- Customer service 4.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for sharing your experience with us, Edward. Your feedback regarding your experience with us will be taken into deep consideration so we can identify the areas of our customer service that need improvement. I would like to assure you that we never intend to do anything to upset our customers. Please feel free to call if there is anything else we can do to help you. Sincerely, Mike Caposio | General Manager | Mike@rotolo.com