Ford of Upland

There was very little pressure from this dealership. They did a great job of letting me make a decision without being pushy. They were able to answer all of my questions. The staff did a great job.

Brought my 2013 F150 in for a warranty problem...leaking differential/pinion seal leak. A pretty simple straight forward repair. Vehicle in at 9:30 a.m, promised by 2:00 p.m. No call the first day so the vehicle was left overnight. Called at 10 a.m. the next day and told they DID NOT have the part??? Ford has a HUGE parts warehouse/depot blocks away. Also told that all the "racks" had vehicles on them. I used to hear this stuff from dealers in the 1970's. It's now a day later at 4 p.m., no call about the vehicle so I guess it will be there all weekend for this simple repair. I heard bad stuff about this dealer but I thought I would give them a shot because they are local. Either, management or the employees don't care. So do business with these folks at your own peril. BTW, my guess is that this repair will require another visit to a different dealership for the warranty repair. Just a guess.

Steve is a really nice guy, upfront and honest, professional and will take good care of you!! I have been going to Steve for over 14 years. He has helped me with servicing on several of our cars. I have brought a Ford Mustang, Explorer Sport, Explorer and now my Ford Expedition. I have driven all the way from Anaheim Hills for Steve to help us with warranty coverage and regular maintenance. It is hard to find a good person you can trust servicing your car. I wouldn't go anywhere else!!! He is the best!!