Reviews
Service department repeatedly misdiagnosed issues that should be covered under warranty. Suggested repairs made no sense
Service department repeatedly misdiagnosed issues that should be covered under warranty. Suggested repairs made no sense
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- Buying process
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We’re sorry to hear about your experience with our service department. We take concerns about warranty coverage and diagnostic accuracy very seriously. The repairs recommended should always be based on a thorough and accurate diagnosis, and we understand how frustrating it is when recommendations don’t seem to address the actual issue. We’d appreciate the opportunity to review what happened, including the warranty concerns and service recommendations, so we can better understand where we fell short and work toward a resolution. Please contact our service management team directly with your vehicle and service information so we can investigate this further.
Excellent, attentive sales staff with lots of inventory and options. Tim was a wonderful, knowledgeable and friendly salesman.
Excellent, attentive sales staff with lots of inventory and options. Tim was a wonderful, knowledgeable and friendly salesman.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review! We truly appreciate your kind words and are glad to hear you had a great experience with our sales team. Providing excellent service and making the buying process smooth and enjoyable is very important to us. We appreciate your business and look forward to serving you again in the future.
Excellent, quick and professional. I am a man of little words. They did an awesome job and were quick and professional.
Excellent, quick and professional. I am a man of little words. They did an awesome job and were quick and professional.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review! We truly appreciate your kind words and are glad to hear you had a great experience with our sales team. Providing excellent service and making the buying process smooth and enjoyable is very important to us. We appreciate your business and look forward to serving you again in the future.
Went in to get windshield wipers controls fixed. They had it ready in about an hour
Went in to get windshield wipers controls fixed. They had it ready in about an hour
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Quickly checked me in. Called when ready and quickly checked out. A+ service. No issues
Quickly checked me in. Called when ready and quickly checked out. A+ service. No issues
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
They quickly resolved all of my cars issues I dropped the vehicle off and they notified me same day with what they found wrong. They ordered the parts and my vehicle was back on the road the following day
They quickly resolved all of my cars issues I dropped the vehicle off and they notified me same day with what they found wrong. They ordered the parts and my vehicle was back on the road the following day
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Just had a scheduled maintenance visit! No issues Pam is always good to work with she knows her job
Just had a scheduled maintenance visit! No issues Pam is always good to work with she knows her job
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Great staff. They made the whole process quick and easy. Highly recommend Pugmire Ford of Cartersville
Great staff. They made the whole process quick and easy. Highly recommend Pugmire Ford of Cartersville
- Customer service
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your 5-star review! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our sales team. Providing excellent service and making the process smooth and enjoyable is always our goal. We appreciate your business and look forward to serving you again in the future!
Treated me and my son like family for the moment we arrived, everyone has a smile and their face.
Treated me and my son like family for the moment we arrived, everyone has a smile and their face.
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- Buying process
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- Quality of repair
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5-star review! We truly appreciate your kind words and are thrilled to hear you had such a great experience. Your support means a lot to us, and we look forward to serving you again in the future!
Both the parts department and the service department worked together to solve my problem getting a new ignition key cut and programmed. I am glad to see Mrs. Alverson still working in the service department after all these years. I have been doing business at this location since the early 1970s.
Both the parts department and the service department worked together to solve my problem getting a new ignition key cut and programmed. I am glad to see Mrs. Alverson still working in the service department after all these years. I have been doing business at this location since the early 1970s.
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- Buying process
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- Quality of repair
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- Overall facilities
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.