Reviews
Just had a scheduled maintenance visit! No issues Pam is always good to work with she knows her job
Just had a scheduled maintenance visit! No issues Pam is always good to work with she knows her job
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Great staff. They made the whole process quick and easy. Highly recommend Pugmire Ford of Cartersville
Great staff. They made the whole process quick and easy. Highly recommend Pugmire Ford of Cartersville
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- 5.0
- Does recommend this dealer
- Shopped for a new car
Treated me and my son like family for the moment we arrived, everyone has a smile and their face.
Treated me and my son like family for the moment we arrived, everyone has a smile and their face.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for the 5-star review! We truly appreciate your kind words and are thrilled to hear you had such a great experience. Your support means a lot to us, and we look forward to serving you again in the future!
Both the parts department and the service department worked together to solve my problem getting a new ignition key cut and programmed. I am glad to see Mrs. Alverson still working in the service department after all these years. I have been doing business at this location since the early 1970s.
Both the parts department and the service department worked together to solve my problem getting a new ignition key cut and programmed. I am glad to see Mrs. Alverson still working in the service department after all these years. I have been doing business at this location since the early 1970s.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Had an appointment for an oil change and only an oil change at 2 pm I was a waiter got there at 1:45 my truck never left the parking spot for an hour and thirty five minutes. That puts it at 1 hr and 35 mins in your parking lot while sat there waiting. At 5:05 she told me it was ready and when I went to pay I found out that they did a works package which I specifically said no to.....I just wanted an oil and filter change. I am from out of state and I have my truck serviced on a regular basis and it was not needed. Then I get a 256.00 bill for an oil change. I was taken advantage off from the start and will never deal with that dealership again
Had an appointment for an oil change and only an oil change at 2 pm I was a waiter got there at 1:45 my truck never left the parking spot for an hour and thirty five minutes. That puts it at 1 hr and 35 mins in your parking lot while sat there waiting. At 5:05 she told me it was ready and when I went to pay I found out that they did a works package which I specifically said no to.....I just wanted an oil and filter change. I am from out of state and I have my truck serviced on a regular basis and it was not needed. Then I get a 256.00 bill for an oil change. I was taken advantage off from the start and will never deal with that dealership again
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- Overall experience
- 2.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for sharing your feedback. We sincerely apologize for the experience you had during your visit. We understand how frustrating it must have been to wait significantly longer than expected for a scheduled oil change, especially when you were on a tight schedule. We also understand your concern regarding the additional services and the final bill. If you specifically requested an oil and filter change only, we regret that there was any misunderstanding about the services performed or authorized. We never want a customer to feel that they were taken advantage of, and we take your concerns very seriously. We would appreciate the opportunity to review what happened and address your concerns directly. Please reach out to our management team so we can look into the details of your visit and work toward making this right. Thank you again for bringing this to our attention.
Friendly, understanding, and caring. Everyone I ran into was very friendly and apologize for prior issues which I genuinely appreciated because I feel like that showed that they cared and they also seem to understand why I was frustrated to begin with.
Friendly, understanding, and caring. Everyone I ran into was very friendly and apologize for prior issues which I genuinely appreciated because I feel like that showed that they cared and they also seem to understand why I was frustrated to begin with.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Stress free and quick. Had a little problem with the original quote over the phone being different from what I was charged, but it was promptly corrected.
Stress free and quick. Had a little problem with the original quote over the phone being different from what I was charged, but it was promptly corrected.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Five is good enough No thank you this is why I quit doing the surveys question after question it gets old
Five is good enough No thank you this is why I quit doing the surveys question after question it gets old
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Excellent and friendly service Efficient and always a pleasure to work with. Very responsive Awesome
Excellent and friendly service Efficient and always a pleasure to work with. Very responsive Awesome
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Tim Whitehead and Bobby Goss were great! A Hometown dealership is great and convenient . Excellent customer service!
Tim Whitehead and Bobby Goss were great! A Hometown dealership is great and convenient . Excellent customer service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your 5-star review! We truly appreciate your kind words and are glad to hear you had a great experience with our sales team. Providing excellent service and making the buying process smooth and enjoyable is very important to us. We appreciate your business and look forward to serving you again in the future.