Reviews
He was very professional, helpful, caring, and respectful, making the process of buying a car very simple and easy, while also being very honest.
He was very professional, helpful, caring, and respectful, making the process of buying a car very simple and easy, while also being very honest.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Easy to book appointments. Keep me informed on service status. Friendly and professional. Great Service!
Easy to book appointments. Keep me informed on service status. Friendly and professional. Great Service!
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Worked with me to get the car in on my time. Explained the recall but didn't explain the timeframe as well as they could have. They assumed I was smarter than I am!?? I did have to bring it back cuz the backup camera arrows were gone. The did it super quick! Well done.
Worked with me to get the car in on my time. Explained the recall but didn't explain the timeframe as well as they could have. They assumed I was smarter than I am!?? I did have to bring it back cuz the backup camera arrows were gone. The did it super quick! Well done.
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- Overall experience
- 4.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 4-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
The employees are professional and friendly from the parking lot to the door. I felt welcomed; more than just a number to service.
The employees are professional and friendly from the parking lot to the door. I felt welcomed; more than just a number to service.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
He was great at first but I never got a good explanation in writing of my transmission needing to be replaced. This was very unexpected and kind of a life altering diagnosis for a 10 year old car that's been well maintained. Quoting $8,300 with 2 sentences over email was not the service I expected after how great he had been up until then. He was busy on the phone when I came to get the car towed somewhere else and never actually spoke to me directly, just short sentences in whispers as he was on hold.
He was great at first but I never got a good explanation in writing of my transmission needing to be replaced. This was very unexpected and kind of a life altering diagnosis for a 10 year old car that's been well maintained. Quoting $8,300 with 2 sentences over email was not the service I expected after how great he had been up until then. He was busy on the phone when I came to get the car towed somewhere else and never actually spoke to me directly, just short sentences in whispers as he was on hold.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Came in for service or repair
Thank you for your feedback. I am truly sorry that your experience ended on a frustrating note, especially when dealing with an unexpected $8,300 transmission replacement. We understand why a brief, two-sentence email felt impersonal after the great service you received initially. We always aim to provide thorough, transparent explanations for major repairs, and it is clear we missed the mark in communicating this to you in writing. I also apologize that our team member was distracted on the phone and couldn't give you the direct, face-to-face attention you deserved when you picked up your car. We take your feedback seriously to improve our communication. If you are open to it, please reach out to us directly so we can provide the thorough explanation you should have received from the start.
Horrible dealership lsaleman and gm will lie to you to make a sale. Take your business elsewhere.
Horrible dealership lsaleman and gm will lie to you to make a sale. Take your business elsewhere.
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- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
We are very sorry to hear about your experience. We strive for complete honesty and transparency with every customer, and it is disappointing to learn we fell short. We would like to look into what happened and address your concerns directly. Please reach out to us directly so we can discuss this and work toward a solution.
Just repair my truck they messed up I think they don't know what to do right now maybe they'll figure it out
Just repair my truck they messed up I think they don't know what to do right now maybe they'll figure it out
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
We are truly sorry that you are frustrated and feel we haven't met your expectations with your truck. We want to make this right and ensure your vehicle is fully repaired and running properly. Please reach out to our service manager directly so we can discuss the current status of your truck and get this resolved for you as quickly as possible.
Quick response and great customer service Made the recall experience very easy for the customer
Quick response and great customer service Made the recall experience very easy for the customer
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.
Didn't fix my truck. Said it was normal but still hard shifts up and down
Didn't fix my truck. Said it was normal but still hard shifts up and down
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- Overall experience
- 1.0
- Does not recommend this dealer
- Came in for service or repair
Hi, we understand your frustration with how your truck is shifting. During our inspection, our technicians evaluated the transmission operation against the manufacturer’s baseline specifications, which is why it was noted as operating within normal parameters at that time. However, we never want you left feeling unheard or driving a vehicle that doesn't feel right to you. We’d like the opportunity to take another look, perhaps with a second technician or a ride-along so you can show us precisely what you’re feeling. Please reach out to us directly so we can schedule a follow-up appointment.
Pam as always makes sure I am taken care of and helped in this difficult situation for me
Pam as always makes sure I am taken care of and helped in this difficult situation for me
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your wonderful 5-star review! We truly appreciate your kind words and are delighted to hear that you had such a great experience with our service. Your feedback means a lot to our team, and we look forward to serving you again soon.