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Land Rover Cape Fear

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (43 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–5:30pm
Tuesday 9:00am–7:00pm 7:30am–5:30pm
Wednesday 9:00am–7:00pm 7:30am–5:30pm
Thursday 9:00am–7:00pm 7:30am–5:30pm
Friday 9:00am–7:00pm 7:30am–5:30pm
Saturday 10:00am–6:00pm Closed
Sunday Closed Closed

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Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (43 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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I agree with the many of the 1 star reviews.

I agree with the many of the 1 star reviews. Certain individuals at this dealership should not be trusted. Due to same, I cancelled my purchase of an $80k vehicle. Outright, documented lies abound. Placed deposit to purchase and ship LR Range Rover vehicle 1,100 miles to my state. Began working out details. Inquired about tires on vehicle. One mandate for purchase was no run flat tires. Was assured in WRITING tires were not run flats. So I called and randomly asked for another sales person inquiring about the same vehicle to double check about the tires…I was assured they WERE run flats. Dealership then agreed to switch out the tires. Pirelli tires promised in WRITING. (Pirelli tires are the standard suggested tires for Range Rovers). I almost cancelled this purchase twice due to a gut feeling about this dealership and their lack of transparency. Two weeks later (waiting on promised tires), deal almost finalized. I paid $259 for a licensed inspector to inspect and test drive the vehicle. Upon receipt of the report, it was noted that (1) inspector was denied a test drive, (2) tires installed were Michelins (not the Pirellis as promised in writing) and (3) inspector was denied engine inspection. So they cost me 2 1/2 weeks of time and $259. Brian Hebert in financing is never to be trusted. Not even if he sends you something in writing. Not even if it’s notarized. Do not trust this man. IF you have no choice but to deal with him …. Put every communication in a text or email. Matt Meakin is a salesman who doesn’t have the backbone to stand up to Brian. Plays the plausible deniability game.

I agree with the many of the 1 star reviews.

I agree with the many of the 1 star reviews. Certain individuals at this dealership should not be trusted. Due to same, I cancelled my purchase of an $80k vehicle. Outright, documented lies abound. Placed deposit to purchase and ship LR Range Rover vehicle 1,100 miles to my state. Began working out details. Inquired about tires on vehicle. One mandate for purchase was no run flat tires. Was assured in WRITING tires were not run flats. So I called and randomly asked for another sales person inquiring about the same vehicle to double check about the tires…I was assured they WERE run flats. Dealership then agreed to switch out the tires. Pirelli tires promised in WRITING. (Pirelli tires are the standard suggested tires for Range Rovers). I almost cancelled this purchase twice due to a gut feeling about this dealership and their lack of transparency. Two weeks later (waiting on promised tires), deal almost finalized. I paid $259 for a licensed inspector to inspect and test drive the vehicle. Upon receipt of the report, it was noted that (1) inspector was denied a test drive, (2) tires installed were Michelins (not the Pirellis as promised in writing) and (3) inspector was denied engine inspection. So they cost me 2 1/2 weeks of time and $259. Brian Hebert in financing is never to be trusted. Not even if he sends you something in writing. Not even if it’s notarized. Do not trust this man. IF you have no choice but to deal with him …. Put every communication in a text or email. Matt Meakin is a salesman who doesn’t have the backbone to stand up to Brian. Plays the plausible deniability game.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Need service department? Use a different location

Was my service on a new defender. The service manager acted like he hated being there and his team acted like they could care less about customer service or actually putting in effort to their jobs.. last time I will set foot on that property

Need service department? Use a different location

Was my service on a new defender. The service manager acted like he hated being there and his team acted like they could care less about customer service or actually putting in effort to their jobs.. last time I will set foot on that property

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Velar

Excellent experience! Will recommend purchasing there.

Velar

Excellent experience! Will recommend purchasing there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Land Rover Sport

We have had a great experience with all departments with Land Rover in Wilmington, NC, highly recommend them.

Land Rover Sport

We have had a great experience with all departments with Land Rover in Wilmington, NC, highly recommend them.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you very much Cathy! That means a lot to us. Thanks again Kevin Duffy General Manager

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Land Rover purchase

So far the car has been all I expected. Sales personal did A great job in handling the logistics associated with all the transactions.

Land Rover purchase

So far the car has been all I expected. Sales personal did A great job in handling the logistics associated with all the transactions.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience Every Time

Bought an LR2 five years ago?loved the car. Just bought a new Evoke and we kept the LR2 in the family as well. Great cars, great sales and service teams.

Great Experience Every Time

Bought an LR2 five years ago?loved the car. Just bought a new Evoke and we kept the LR2 in the family as well. Great cars, great sales and service teams.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Brenda, Thank you so much for your positive review, and your repeat business! We greatly appreciate it. I hope you and your family have a great Holiday Season.

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Cape Fear Land Rover rocks!

Quick to respond to inquiries, professional, knowledgeable, and respectful of my time. When the new showroom is complete, it will me perfect!

Cape Fear Land Rover rocks!

Quick to respond to inquiries, professional, knowledgeable, and respectful of my time. When the new showroom is complete, it will me perfect!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you Karen! We really appreciate your kind words. The new showroom is complete also, when you get a chance to come see. thanks again,

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Land Rover Cape Fear

Great service and very nice people with a great facility

Land Rover Cape Fear

Great service and very nice people with a great facility

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Many thanks Joseph!

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Service

The service department is always friendly and ready to help. Derrick is a valuable asset to your company.

Service

The service department is always friendly and ready to help. Derrick is a valuable asset to your company.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Karen, Thank you for a great review and kind words about Derrick. Derrick has actually won the #1 over all Service Manager for Land Rover North America twice. We are very fortunate to have him and I'll be sure to let him know. Thanks again, Kevin Duffy

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4RUNNER

Found a suv that I was interested in online with cars. com. It was as dealer advertised. Matt Meakin was my salesman and I wouldn’t hesitate to buy from him again. Cape Fear Land Rover is a great dealership.

4RUNNER

Found a suv that I was interested in online with cars. com. It was as dealer advertised. Matt Meakin was my salesman and I wouldn’t hesitate to buy from him again. Cape Fear Land Rover is a great dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Better late than never! Thank you!

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See all 43 reviews