Had a great experience buying a used vehicle here. The salesman Sarge was knowledgeable and honest. Treat me with respect and never felt pressured. This... is my second vehicle I have bought from them and it will not be my last.
Had a factory recall (TCM) fixed for a 2012 Ford Fiesta (limp home mode). They fixed it and it continued to do it. Took the car in a second time and was... charged $450 for accelerator sensor pedal I believe. Took the car home and 1 week later it did it again. Called yesterday and was told the service dept was open until 4pm. Got there and a lady cracked the door at 1:30 and shouted “were closed” “I’m here by myself what do you want me to do”. Answer to that is fix my car that way when my 3 children are in it and the gas pedal stops working they aren’t scared for their life!! The service is horrible.
Friendly atmosphere. When I got there truck was ready to go. Did not take long doing the paperwork and we were on our way. Dealership went out of their... way to make us happy.
Congratulations on the purchase of your new vehicle, James! We're thrilled to hear that our sales team was able to help you find the vehicle you were ...looking for. If you need anything else in the future, please feel free to reach out to us at your earliest convenience. Also, be sure to check out the advertised specials posted regularly to our dealerships Facebook and Twitter pages. We hope you're enjoying your new Ford and we look forward to working with you again soon. Sincerely, Mike Headrick | ISM
Keep away from the service department. Went there for an oil change and mysteriously one of my lug studs snapped off while my tires were rotated. Kind... of strange considering that I rotate my tires regularly every 5-6 thousand miles. They attempted to charge me $75 for something they broke. They also claimed I had a lug stud on the same wheel that was stripped so that left only 3 lug nuts holding the wheel. I left, bought 2 new lug studs and nuts, and found a place that charged me $10.00 to replace the lug stud. They also were nice enough to check my entire vehicle for a striped lug stud and did not find it.
Took in for service and they broke my arm rest. Then told me they no longer sell them. Told me to go to the junk yard and they will pay $50 forwards it.... They are hundreds of dollars. I paid $700 for tranny flush, oil and filter, cooler flush, fuel filter and balance and rotate. They did not check the differentials, transfer case, the oil filter was leaking when returned and did not even blow out the air filter or ask if I wanted it replaced. Had to tak it back to get remainder of fluids checked, under carriage greased, and oil cap replaced. Ask them to vmcheck the unit over and I had to point out things that needed to be done. They did not charge me to complete the work when I returned and pointed it out, just the price of the oil that they said may have a crack. It still leaks.
Had first oil change on my 2014 Escape, which I purchased new from Pratter. Service staff were friendly . No issues.
Great people to work with and better service !!!!!!
Always good service in a timely manner. We always rely on the quality of service at Prater Ford.
Was looking for a Ford Escape. The staff was very helpful in showing us all the models there and I found what I was looking for.
Staff was friendly and eager to help. Work was completed efficiently and timely.