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Prater Ford

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (76 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (76 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Prater Is My First Choice For Service

Always good service in a timely manner. We always rely on the quality of service at Prater Ford.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Individual

Was looking for a Ford Escape. The staff was very helpful in showing us all the models there and I found what I was looking for.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Staff

Staff was friendly and eager to help. Work was completed efficiently and timely.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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great service

Even though I no longer live in the Calhoun area, I chose to do business with Prater Ford. I know I am dealing with people I can trust. I got a fair trade on my vehicle and I love my new Ford Escape! And the staff that were there that day were very helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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car service

no problems great dealership knowledgable service people

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Revenue Officer

The entire staff at Prater Ford was extremely helpful and accommodating. Any questions were answered and fortunately they had exactly what I wanted! Would highly recommend this dealership to anyone wishing to purchase a new car. The customer service was super!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Service Department

I love my new (used) 2012 Ford Focus SE. The entire service team did an excellent job of taking care of me and the needs of my car when the transmission started slipping. Karen is a great service advisor and even asked if I'd like to have routine maintenance (oil change, tire rotation, etc.) while my car was in the shop waiting on parts. Charlotte was an absolute Blessing when she found me a rental car at the last minute and had it thawed out so I'd make my Atlanta meeting on time. You've got a Great Team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hey Karen, Thank you for your comments and your business.

Great Service

I was reluctant at first to let someone I didn't know work on my car but I will be back and recommend you to others. The staff was very friendly and helpful. They got me in and out on time. I am very pleased. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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General Manager

The salesman Gary was very helpful and polite, enjoyed working with him.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 3.0
  • Quality of repair 1.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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great service

We were traveling on vacation when our f-250 started having problems. Had no idea where to go since we were from out of town. Prater was the closest ford dealership so I went to them. The lady at the counter was very helpful. Service was also excellent. The mechanic took the time to explain what was wrong and what he was doing to fix it. To my surprise they were able to fix the truck and have us on the road again the next day.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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