Great dealership. Johnny ‘Coach’ Taylor made the purchase a quick and easy process. Everyone was extremely friendly and helpful. The finance manager prepared... all the documents quickly .
Had a salesmen, Mr Stubbs with a selective memory, he can remember everything to jack up cost, but seems to have a memory lapse when it comes to telling... him you want to finance the Tax, Title & License. Even when asked he told me "The Check will come with the Title paperwork" It didn't. Then says he does not remember that part. If you go there be sure to get everything you say or do on paper and get a copy. I know I never will again .....
Barbara, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve.... We appreciate the chance to try and make this better. Please give us a call at (800) 850-5501 so we can discuss this further.
Very nice dealer! Definitely good experience with those guys!
Brandon was exceptional! He did a perfect job and made me feel important. Fernando also did a perfect job in finance.
We worked with Chris Stubbs on trading our VW Tiguan in for a 2018 Escape - he was AMAZING! He helped us get our payments in the range we needed, and even... went to another local dealership to get the car we wanted in our price range. It was a tough one because my VW had lost some value after a car accident, but they were honest with us about our options from the very beginning and they weren’t pushy at all! They worked so hard for us, and we absolutely love our new Escape!! Thank you so much, Chris and the Duncan Billingsley team!
Service department doesn’t want to find problems causing codes just what the computer tells them to do and price according to book whanted to sell me new... motor for 18,000.00
Terry, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to... hear that you did not. We would like the chance to talk to you further so please do call us at (800) 850-5501 at your earliest convenience so we can work with you to make this right. We hope to hear from you.
Fast, efficient, reliable..convenient and friendly.
We really appreciate you taking the time to leave us feedback on your experience, Doug! At Billingsley Ford Lincoln of Duncan, we value our customers ...and we look forward to seeing you on your next visit. Take care!
Very courteous staff, asked about my preference on a recall on my truck I was unaware of when it pulled up on the system, gave me options on the repair... timing. Actually finished in a shorter time than I anticipated. They have always handled my vehicle service because they do a great job.
This was the most pleasant car buying experience ever! Billingsley was wonderful!
Hello Bobby, thank you for your kind words and congratulations on your new vehicle! If there is anything else we can do to assist you, please let us k...now! Take care!
I contribute the successful experience of trading my used vehicle and purchasing a 2019 Lincoln MKC to my very attentive salesman(Adam Wilson). He was... well informed about the MKC, answered all my questions, quickly located & brought the vehicle I wanted to Billingsley in Duncan, and I feel I was treated fairly concerning the price. He wasn't pushy and I appreciated this very much. I know I can contact Billingsley if and when I have further questions. I'm very happy with my new MKC.