Billingsley Ford Lincoln of Duncan

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
15 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    January 30, 2020

    Great dealership. Johnny ‘Coach’ Taylor made the purchase a quick and easy process. Everyone was extremely friendly and helpful. The finance manager prepared... all the documents quickly .

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2.0 out of 5
    December 4, 2018

    Had a salesmen, Mr Stubbs with a selective memory, he can remember everything to jack up cost, but seems to have a memory lapse when it comes to telling... him you want to finance the Tax, Title & License. Even when asked he told me "The Check will come with the Title paperwork" It didn't. Then says he does not remember that part. If you go there be sure to get everything you say or do on paper and get a copy. I know I never will again .....

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Barbara, customer service is one of our top priorities so we are disappointed to hear we failed to provide you with the quality experience you deserve.... We appreciate the chance to try and make this better. Please give us a call at (800) 850-5501 so we can discuss this further.

  • August 16, 2014

    Very nice dealer! Definitely good experience with those guys!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 30, 2018

    Brandon was exceptional! He did a perfect job and made me feel important. Fernando also did a perfect job in finance.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    November 23, 2018

    We worked with Chris Stubbs on trading our VW Tiguan in for a 2018 Escape - he was AMAZING! He helped us get our payments in the range we needed, and even... went to another local dealership to get the car we wanted in our price range. It was a tough one because my VW had lost some value after a car accident, but they were honest with us about our options from the very beginning and they weren’t pushy at all! They worked so hard for us, and we absolutely love our new Escape!! Thank you so much, Chris and the Duncan Billingsley team!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    November 19, 2018

    Service department doesn’t want to find problems causing codes just what the computer tells them to do and price according to book whanted to sell me new... motor for 18,000.00

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Terry, thank you for your honest feedback about your experience with us. It is our goal that every customer leaves satisfied so we are disappointed to... hear that you did not. We would like the chance to talk to you further so please do call us at (800) 850-5501 at your earliest convenience so we can work with you to make this right. We hope to hear from you.

  • 5.0 out of 5
    October 31, 2018

    Fast, efficient, reliable..convenient and friendly.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We really appreciate you taking the time to leave us feedback on your experience, Doug! At Billingsley Ford Lincoln of Duncan, we value our customers ...and we look forward to seeing you on your next visit. Take care!

  • 5.0 out of 5
    October 15, 2018

    Very courteous staff, asked about my preference on a recall on my truck I was unaware of when it pulled up on the system, gave me options on the repair... timing. Actually finished in a shorter time than I anticipated. They have always handled my vehicle service because they do a great job.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    October 4, 2018

    This was the most pleasant car buying experience ever! Billingsley was wonderful!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Bobby, thank you for your kind words and congratulations on your new vehicle! If there is anything else we can do to assist you, please let us k...now! Take care!

  • 5.0 out of 5
    October 3, 2018

    I contribute the successful experience of trading my used vehicle and purchasing a 2019 Lincoln MKC to my very attentive salesman(Adam Wilson). He was... well informed about the MKC, answered all my questions, quickly located & brought the vehicle I wanted to Billingsley in Duncan, and I feel I was treated fairly concerning the price. He wasn't pushy and I appreciated this very much. I know I can contact Billingsley if and when I have further questions. I'm very happy with my new MKC.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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