Crain Chevrolet

2.2
(72 reviews)
Visit Crain Chevrolet
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–7:00pm 7:30am–3:00pm
Sunday Closed Closed

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New (501) 436-0488 (501) 436-0488
Used (501) 436-0484 (501) 436-0484
Service (888) 380-2768 (888) 380-2768

Inventory

See all 88 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since April 2010.
Crain Chevrolet's primary concern is the satisfaction of our customers. Our online dealership offers a seamless buying experience for each and every one of our Little Rock internet customers. We have an enthusiastic staff of Chevy Experts that are ready to share their knowledge with you when you are ready. We work with all credit types including bad credit. When the Banks all say no call Crain Chevrolet.

Thanks so much for your interest in Crain Chevy.
We look forward to meeting you soon.
The Crain Team's Got'Em

Service center

Phone number (888) 380-2768

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
7:30am–3:00pm
Sunday
Closed

Reviews

2.2
(72 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

Beyond horrible

THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD! This service department should not even be allowed to use Chevrolet branding. Not only was the technician rude, but also took 3.5 hours to do routine maintenance, tried to send me away with an electronics error, AND DID NOT APPROPRIATELY TIGHTEN THE LUG NUTS ON MY WHEELS which resulted in one spontaneously falling off. This type of complete disregard for the safety and satisfaction of customers can only be attributed to extremely poor leadership and management.

1.0

Beyond horrible

THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD! This service department should not even be allowed to use Chevrolet branding. Not only was the technician rude, but also took 3.5 hours to do routine maintenance, tried to send me away with an electronics error, AND DID NOT APPROPRIATELY TIGHTEN THE LUG NUTS ON MY WHEELS which resulted in one spontaneously falling off. This type of complete disregard for the safety and satisfaction of customers can only be attributed to extremely poor leadership and management.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Brooke was HORRIBLE!

My service advisor Brooke was HORRIBLE. She doesn?t respond to emails or phone calls. I had to call the insurance company just to get updates about my vehicle. She even lied about when my car would be ready! Definitely would not recommend.

1.0

Brooke was HORRIBLE!

My service advisor Brooke was HORRIBLE. She doesn?t respond to emails or phone calls. I had to call the insurance company just to get updates about my vehicle. She even lied about when my car would be ready! Definitely would not recommend.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Tracey Holmes, at our dealership we pride ourselves in straight forward, no nonsense, and transparent dealings with our clients. We are interested in learning more about your particular situation. Here at Crain Chevrolet, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact our manager at (501) 246-7781 to discuss ways we can better serve you in the future.

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2.0

Bad service

As I type this, my car is acting strangely since I took it in for a simple oil change and tire rotation. I got there at my appointment time of 7:30am, and ended up leaving at 9:30am after being told it was an hour at most job to complete. I complained about the serviceman basically taking his time serving my car, and two front desk employees went to speak with him. One stayed until he finished my car which I believed upset him, because as he walked by me after returning my car, he looked at me with an angry look and continued walked by me. Now my car is not responding normal. I will be contacting someone today.

2.0

Bad service

As I type this, my car is acting strangely since I took it in for a simple oil change and tire rotation. I got there at my appointment time of 7:30am, and ended up leaving at 9:30am after being told it was an hour at most job to complete. I complained about the serviceman basically taking his time serving my car, and two front desk employees went to speak with him. One stayed until he finished my car which I believed upset him, because as he walked by me after returning my car, he looked at me with an angry look and continued walked by me. Now my car is not responding normal. I will be contacting someone today.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve.

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5.0

Hp Moore

Very nice i would recommend this to all my family and friends Thanks y'all very much

5.0

Hp Moore

Very nice i would recommend this to all my family and friends Thanks y'all very much

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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1.0

Crain dealership

Both service and parts attempted to charge me a fee that they could not explain that fee totaled approximately $60 between the two departments. They did remove it but I had to request that it be removed.

1.0

Crain dealership

Both service and parts attempted to charge me a fee that they could not explain that fee totaled approximately $60 between the two departments. They did remove it but I had to request that it be removed.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Misleading Prices

This Dealership and maybe others who pratice this bad tactic are sadly misleading potential buyers. They display one price on their website but when you go to the dealership or question them about pricing they add $5000-$6000 on the price and call it a Market Adjustment Fee!!! These pratices are unfair and could be considered by some to be false advertisements......

1.0

Misleading Prices

This Dealership and maybe others who pratice this bad tactic are sadly misleading potential buyers. They display one price on their website but when you go to the dealership or question them about pricing they add $5000-$6000 on the price and call it a Market Adjustment Fee!!! These pratices are unfair and could be considered by some to be false advertisements......

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did not make a purchase
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1.0

Horrible experience money hungry inexperienced sta

This staff has a very deceptive and underhanded sales process no transparency please don’t go here if you don’t want a call two weeks later asking you to return your car after they’ve gotten your money

1.0

Horrible experience money hungry inexperienced sta

This staff has a very deceptive and underhanded sales process no transparency please don’t go here if you don’t want a call two weeks later asking you to return your car after they’ve gotten your money

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2.0

Oil change

The price of the oil change went up from $55-$90. I think this is ridiculous, and I?ve had other services where I was not pleased. I needed my radio repaired and they charge me $175 just for the diagnosis. I think I should?ve been told about that before they did it. I?ve bought six cars from you guys over the years since 2013, and it does it seem as if you are thankful for it. As a matter of fact, the Hyundai Genesis I bought from you had a windshield washer leak which will cost 900 something dollars to fix. I think you should?ve been responsible for fixing that, since you sold it to me in that condition. Of course, you did not fix it, so I believe I am cutting ties with you all as far as service and everything and I will not recommend you. I know how these surveys go and I know you will probably sweep it under the rug and nothing will come of it. That?s why I?m out.

2.0

Oil change

The price of the oil change went up from $55-$90. I think this is ridiculous, and I?ve had other services where I was not pleased. I needed my radio repaired and they charge me $175 just for the diagnosis. I think I should?ve been told about that before they did it. I?ve bought six cars from you guys over the years since 2013, and it does it seem as if you are thankful for it. As a matter of fact, the Hyundai Genesis I bought from you had a windshield washer leak which will cost 900 something dollars to fix. I think you should?ve been responsible for fixing that, since you sold it to me in that condition. Of course, you did not fix it, so I believe I am cutting ties with you all as far as service and everything and I will not recommend you. I know how these surveys go and I know you will probably sweep it under the rug and nothing will come of it. That?s why I?m out.

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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3.0

2022 3LT C8 HTC

I purchased a 22 C8 HTC the process was simple and made easy by Carniche, Nic and Brandon. I absolutely love the car. The passenger side floor mat was the wrong mat and the little white clips that hold the license plate were missing from the car. I received them 2-1/2 weeks after I picked up the car. All in all the staff was great and the buying process was simple

3.0

2022 3LT C8 HTC

I purchased a 22 C8 HTC the process was simple and made easy by Carniche, Nic and Brandon. I absolutely love the car. The passenger side floor mat was the wrong mat and the little white clips that hold the license plate were missing from the car. I received them 2-1/2 weeks after I picked up the car. All in all the staff was great and the buying process was simple

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Service

Service was complete quickly. Mechanic explained the cost prior to doing the service needed.

5.0

Service

Service was complete quickly. Mechanic explained the cost prior to doing the service needed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

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