Crain Chevrolet

I was in and out in a matter of 30- 45 minutes for an oil change. Excellent customer service. I will be returning to this location to have the vehicle serviced again.

I have purchased and serviced many vehicles through this location and have always been welcomed with a smile, and fantastic customer service! they always follow up with me after a visit, and they always make sure i leave with a smile on my face. I strongly recommend Crain Chevrolet.

Wrote a review about Craine Chev. In Little Rk. Ask me to respond and I tried for three days, no response. They misdiagnosed my son’s vehicle when he broken down and being from out of town. They said after damage caused a part to fail, however they could not find one anywhere. After four days we were faced with either leaving the the vehicle their indefinitely or tow it back to St. Louis, which we did for $1,500. Do you believe a Chev. Delmar could not find a part in the entire United States for an out of town stranded motorist? Shame on this Dealership and GM. Then they told us water damage caused the damage, yet the St. Louis Deal did not find water damage, adjusted the part which was under warranty and sent him on his way. This was an honest a forthright Dealership. I hope none of your loved ones breaker down while traveling in Little Rock. If so, don’t you dare. Go to this joint.

Treated very well. The repairs were done in a timely manner. The service employee was very polite. Some of the employees were students and graduates of Mills university study high school

Excellent customer service experience could not be any better, Perfect knowledge of product they represent. Fixed my concern immediately with any issues.

Very pleased with service and vehicle. Our salesman was knowledgeable and pleasant to work with.

The two salesmen I worked with was amazing! Derek and Cam! First vehicle I got messed up the first week I had it, manger was nice enough to take it back and put me in another vehicle! Well now I’m in a Chevy Blazer used haven’t had it very long and took it to my place for an oil change and there is no oil in it, I will not use these people again, when you get in a used vehicle you would figure they would have took it into service done an oil change and looked it over, so thankful I still have warranty on it and taking to another Chevy dealership. Would not recommend buying from this store. Very dissatisfied with the service part but the sale side of things was good! Either they need to step up there work and take trade in vehicles to the back and look them over and service them in instead of just throwing them out in the lot or they don’t need to sell used vehicles at all! Very upset with this dealership!

Great customer service!!! Mr. Tidwell is awesome! The entire department informed me of check in and completion of job.

THE ABSOLUTE WORST EXPERIENCE I HAVE EVER HAD! This service department should not even be allowed to use Chevrolet branding. Not only was the technician rude, but also took 3.5 hours to do routine maintenance, tried to send me away with an electronics error, AND DID NOT APPROPRIATELY TIGHTEN THE LUG NUTS ON MY WHEELS which resulted in one spontaneously falling off. This type of complete disregard for the safety and satisfaction of customers can only be attributed to extremely poor leadership and management.

My service advisor Brooke was HORRIBLE. She doesn?t respond to emails or phone calls. I had to call the insurance company just to get updates about my vehicle. She even lied about when my car would be ready! Definitely would not recommend.