Bentley Buick GMC Cadillac

Reviews

4.2
(578 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Kenneth LaPierre was great!

Kenneth LaPierre was great! Not your usual car salesman. No pressure. Just went to look at a truck we saw online and bought it. We got more for our trade than we expected. Kenny was very friendly. Great customer service. All support personnel were very nice. Will recommend to others.

2.0

Brought my car in for oil change and tire rotation.

Brought my car in for oil change and tire rotation. Failed to return wheel lock socket. Left 5 voicemails… Called my sales person. Service advisor called and said the tech is sure he put it in the car. Not in car. Said they would order new one…

5.0

Total pleasure working with Nicholas Chapman.

Total pleasure working with Nicholas Chapman. His product knowledge is outstanding and the treatment was like buying from a super luxury dealership. Highly recommend him and the dealership.

5.0

Nicholas Chapman stands out in product knowledge of the...

Nicholas Chapman stands out in product knowledge of the GMC brand. Very dependable and honest. Two things hard to find in car sales now day.

5.0

Nicholas Chapman is the Guy to see!

Nicholas Chapman is a honest and super dependable product knowledge specialist. I truly recommend Mr.Chapman if you need a vehicle or have questions. He is attentive and listens, not just trying to sell a car. He built a friendly conversation and was a devoted to my needs and wants.

5.0

Very pleasant experience dealing with Geoff, my service...

Very pleasant experience dealing with Geoff, my service advisor! Geoff was very helpful, and knowledgeable, and very professional, and I could not be more pleased. Got my Cadillac fixed quicker than expected. Service was accomplished in a competent and timely manner. Will bring my SUV in for any services needed! Thank you so much!

1.3

I PURCHASED A 2017 BUICK ENVISION WITH A LITTLE OVER...

I PURCHASED A 2017 BUICK ENVISION WITH A LITTLE OVER 6500 MILES ON IT IN OCTOBER OF 2020. THE MIRROR WAS BROKEN ON THE PASSENGER SIDE AND THE SALESMAN, KENNETH R. LAPIERRE, AND HIS BOSS ASSURED US THEY WOULD BRING US A MIRROR TO REPLACE THE BROKEN ONE AT NO COST - EVEN SAID THEY WOULD BRING IT OUT TO MY HOUSE TO INSTALL IT. MY MIRROR IS STILL BROKEN. WE HAVE MADE 2 TRIPS DOWN THERE AND THEY ALWAYS HAVE A EXCUSE OF SOME KIND AS TO WHY THEY HAVE BEEN UNABLE TO GET A REPLACEMENT MIRROR. IT ALSO HAS A "GAS SAVER" FEATURE THEY DID NOT TELL US ABOUT (FEELS LIKE IT IS GOING DEAD WHEN YOU STOP). WE INQUIRED ABOUT HAVING THAT FEATURE REMOVED AND THEY TELL US IT CANNOT BE REMOVED ON THE 2017 BUICKS. I AM VERY UPSET WITH THE DEALERSHIP AND WOULD NOT RECOMMEND THEM IF THIS IS THE WAY THEY TREAT THEIR OLDER CUSTOMERS.

Dealer response

So very sorry for Mr. LaPierre's mistake. He is attempting to reach you now to resolve your concern. We will come to you just like we did when we delivered the vehicle and make it as painless as possible. Very sorry for our mistake. We appreciate your business very much!

1.0

2021 GMC Sierra Crew cab Duramax 3.0L diesel.

I've owned my 2021 GMC Sierra Crew cab. w/ Turbo Duramax 3.0L in line 6 engine. for 4 months and already problems. Last week it over heated on a trip to Tuscaloosa, Al. Air conditioner automatically turned off. Today it is cold and the heater does not work. This will be the first and last Diesel I will ever own. I do not trust it to take a long trip. The 5.3 Gas engine in my last truck went on many trips without a hitch. I do not recommend a diesel. There are other issues I have not mentioned. Like the engine continually running after the engine is turned off. It does not achieve the diesel mileage advertised either.

Dealer response

Very sorry for your experience. We do not see where the vehicle has ever been in our service department. We trust the vehicle has been properly repaired somewhere else. Thank you for your feedback.

5.0

Las, thank you so much for the excellent customer service...

Las, thank you so much for the excellent customer service and the ease of making the purchase of the truck. Totally satisfied with the truck and looking forward to your ongoing customer support and satisfaction. I want to also thank Alex Collazo for his knowledge and above and beyond attitude to make the purchase as painless as possible and to making sure the customers are getting the best possible deal. Thank you. I would highly recommend Bentley Buick GMC Cadillac for your next vehicle purchase.

5.0

Excellent service. Love my new Equinox! Exceptional...

Excellent service. Love my new Equinox! Exceptional Service and they worked quickly to get the sale done. Jeremy and Krystle were very friendly and accommodating. Customer_service_phone_number+1 833 7O4 O496

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