Nice but not fight or fair..:they blew us off not once but twice by employing judge mental people. The guy literally followed us across the street to question us only to realize my fiancé was the person his manager sent him to assist.
Was looking at a 2009 Porsche 911 Carrera S Cab at this Lincoln dealership; Adam H was the assigned sales person to me. Given that I am looking at this car from out of state, I am relying on the proper description to make a better determination. First off, the description are all over the place and incorrect. It stated that it has backup camera, it does not. Then the description said that this car, and all pre-owned vehicles has been inspected by trained technicians before they go on their lot. Also not true, as I talked to Adam. Adam said they don’t inspect it, and it may be a good idea for me to get a PPI given that they are a Lincoln dealer and this is a Porsche. Sure, why not, I thought. Given that this is out of state, it would be better to have that peace of mind. I then proceeded to set up a PPI, had the car go over to a local place for inspection. The first thing mechanic told me, was that this is not original paint on the car, and it has been painted over. Additionally, the cabriolet top has issues with leaking and headliner issue that needs to be replaced. Later that same day, I spoke with Adam, and said yeah, there are these issues that the mechanic found. Adam replied, “oh, I was talking to my shop guys, they said this is one of the best repainted job, and can barely tell”. Well, if you knew about this ahead of time, why didn’t you disclose this information to your potential customer, and I had to go find out on a PPI? On top of that, Adam said he also knew of the leaking issues of the convertible top. Just based on these two issues, I would have not gone through a PPI, if I knew about these information in advance. Very dishonest, in my opinion. If you are looking to buy any type of used car in this dealership, I’d take a hard look before looking at any of the used cars on this dealer’s lot.
Adam Hyder was our salesman. All I can say is make sure to inspect your car fully before purchasing and leaving the lot. Especially a used vehicle!
My mother bought a low mileage used car from them this week. 20 minutes after we left the dealership we realized the CD player and the cruise control were not working on the car. When we called the dealer we were told well it's a used car you take your chances with it. there's nothing we can do. They were unwilling to look at it.they were unwilling to offer any assistance or even to see if it was a minor problem. Follow up: The cruise with a minor issue that was fixed for free buy local mechanic the CD player was defective and cost several hundred dollars to fix.
Originally we were supposed to be buying from someone else but she left. We got "transferred" to Robert Shrier! I was super happy with his knowledge of the vehicle and his happy and welcoming demeanor. Great salesman. Thank you for everything! :)
Courteous, friendly, quality service. Always wash your car afterwards. Take you to/from work while they Service your car. The best!
Awesome Hometown Service
Got a great deal on a used For Fusion and received outstanding sales support from Robert Shrier. The experience was no pressure, no hassle, with dealer prep and taxes upfront; no surprises. Robert was very courteous and respectful with me and might I add patient as well. My wife and I can be a bit picky and Robert went out of his way to accommodate us. I also used the AUSA car buying service and Ray Pearman is the only dealer in Huntsville supporting the AUSA program. I really appreciate their support of Veterans. Lastly, I received a call from Ray Pearman himself which was very classy. This dealership really try's to earn your business which made it a hometown feel. This is scarce these days.
Good buying experience!
Thanks Robert for the time you spent with us Saturday. I am sure we will enjoy the new Lincoln!
EXCELLENT Customer Service
I recently purchased a used vehicle and noticed some problems with it about a month after purchase; I took it back in and Clevon, Mark and Heath were more than happy to take care of me. Didn't cost me a dime. They provided me a car until my repairs were complete and took care of everything. So thankful they didn't treat me as most car dealerships_ this is a straight up Class A Dealership with a Class A Team. Thanks to all!
Sales people misleading
Their sales associates are likely to mislead you. They say that they can get you approved or that you shouldn't have a problem getting you the loan you need and then come back asking for a lot of money down or they can't approve your loan.
Every customer's buying situation is different. We have a large selection of lenders that all require different stipulations and money down, if any. We try everyday to get everyone approved within the customer's budget and meet their expectations, but are not always successful in meeting their exact needs. There are boundaries and guidelines that each lender requires. Unfortunately, every submission is not able to be approved to the customer's expectations, and for that we apologize.