Reviews
Write a reviewExcellent
Great customer service. Paul went above and beyond to find the car I wanted. All interactions with personal excellent. They made buying a new car seamless.
Excellent
Great customer service. Paul went above and beyond to find the car I wanted. All interactions with personal excellent. They made buying a new car seamless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Stephen , thank you for taking the time to leave us such a great review! We appreciate every hard-working member of our service team, and we are thrilled to know Paul went above and beyond to identify and fix the problem with your vehicle. If you have any additional comments and/or questions, please feel free to contact us directly! Regards, Hyundai of Cottonwood Team
Happy Customer
We just completed purchase of a 2024 Hyundai Palisade Calligraphy working with Curtis Etzel (for the sale) and Paul Stanworth for the extensive orientation process regarding the amazing capabilities of our new vehicle. The transaction involved Curtis search for the specific rare model we wanted with a sale to us at a fair price including reasonable value for our unusual trade. Curtis found the unusual model that matched our specifications at a remote dealer, arranged for transport to Hyundai of Cottonwood, and negotiated a fair transaction in a straight forward manner. I bought my first new car in 1968 and have purchased many since. This was among the best purchase experiences I have ever had. We are planning on replacing our second car next year and Hyundai of Cottonwood will be our first stop even though we live in Prescott.
Happy Customer
We just completed purchase of a 2024 Hyundai Palisade Calligraphy working with Curtis Etzel (for the sale) and Paul Stanworth for the extensive orientation process regarding the amazing capabilities of our new vehicle. The transaction involved Curtis search for the specific rare model we wanted with a sale to us at a fair price including reasonable value for our unusual trade. Curtis found the unusual model that matched our specifications at a remote dealer, arranged for transport to Hyundai of Cottonwood, and negotiated a fair transaction in a straight forward manner. I bought my first new car in 1968 and have purchased many since. This was among the best purchase experiences I have ever had. We are planning on replacing our second car next year and Hyundai of Cottonwood will be our first stop even though we live in Prescott.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Regards, Hyundai of Cottonwood Team
Fantastic Service at Hyundai of Cottonwood
Our Sante fe engine blew up and left us stranded in Snowflake. Since we live in Tucson, it was too far to tow home. After Sharon called me back (while we were still on the shoulder), I decided to have it towed 154 miles to Hyundai of Cottonwood. This turned out to be a great decision, in all modesty. Discussions about the product aside, Sharon was absolutely fantastic in helping get me through the warranty process and the three months of waiting for the parts to arrive. She returned my calls every time, and reached out to me with pertinent updates when they were still news. She was an advocate for helping me out of a very difficult situation. We picked up the vehicle yesterday, and my only disappointment was that we missed meeting Sharon. Seriously... she's good!
Fantastic Service at Hyundai of Cottonwood
Our Sante fe engine blew up and left us stranded in Snowflake. Since we live in Tucson, it was too far to tow home. After Sharon called me back (while we were still on the shoulder), I decided to have it towed 154 miles to Hyundai of Cottonwood. This turned out to be a great decision, in all modesty. Discussions about the product aside, Sharon was absolutely fantastic in helping get me through the warranty process and the three months of waiting for the parts to arrive. She returned my calls every time, and reached out to me with pertinent updates when they were still news. She was an advocate for helping me out of a very difficult situation. We picked up the vehicle yesterday, and my only disappointment was that we missed meeting Sharon. Seriously... she's good!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Steve, thank you for taking the time to share your kind feedback about Sharon. Each employee is a valued member of the Hyundai Of Cottonwood team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Regards, Hyundai of Cottonwood Team
Ineptitude at its finest
I know I will never be back there to buy a car in any way, shape or form because of my location. Regardless, I recommend people stay away. I would not care if they had the best deal on the planet. I plan on slamming them in the dealer reviews as well and in any other forum that I can for them to fully grasp how they completely bumbled this transaction. Not 100% sure where the failure happened, but they need to be held accountable. I wish we could have just walked. If there would have been another exact car even another 100 miles away, we would have.
Ineptitude at its finest
I know I will never be back there to buy a car in any way, shape or form because of my location. Regardless, I recommend people stay away. I would not care if they had the best deal on the planet. I plan on slamming them in the dealer reviews as well and in any other forum that I can for them to fully grasp how they completely bumbled this transaction. Not 100% sure where the failure happened, but they need to be held accountable. I wish we could have just walked. If there would have been another exact car even another 100 miles away, we would have.
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
We acknowledge your review and are currently looking into the events you’ve detailed.
Exceptional Service!
I reached out to the Sales Team as I was hoping to trade my car in for an older yet most reliable one, to lower my monthly payment. Both Charyl & Paul were most kind and professional! I didn't know much about this process and was somewhat intimidated by it. However, from the moment Charyl first reached out & through several phone conversations, it became quite an enjoyable process. I now understand the bigger picture #s wise and will definitely contact Charyl & Paul if/when able to proceed with a larger downpayment. I was willing & preparing to drive up from Phoenix. I encourage you Valley residents to give them a call when you're ready to purchase a wonderful used or new vehicle!
Exceptional Service!
I reached out to the Sales Team as I was hoping to trade my car in for an older yet most reliable one, to lower my monthly payment. Both Charyl & Paul were most kind and professional! I didn't know much about this process and was somewhat intimidated by it. However, from the moment Charyl first reached out & through several phone conversations, it became quite an enjoyable process. I now understand the bigger picture #s wise and will definitely contact Charyl & Paul if/when able to proceed with a larger downpayment. I was willing & preparing to drive up from Phoenix. I encourage you Valley residents to give them a call when you're ready to purchase a wonderful used or new vehicle!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did not make a purchase
Hello Billy and thank you for your feedback. We're very happy to hear that your experience was nothing short of exceptional. Our staff and customers are very important to us and we want to be able to provide them with the kind of service they deserve. Come and see us again! Regards, Hyundai of Cottonwood Team
They sold me a lemon that within the first month it
They sold me a lemon that within the first month it needed a gas tank and axel. Then within 7months needed a new engine and that took 2 months to get my car back and when I got it back it turned out they neglected to actually bolt the new engine on the motor mounts. It was literally just clunking àround in there Everytime I accelerated and stopped. Then I needed to get new CV boot. Also had to get the hood struts replaced because they sold it to me like that where the hood would not stay open. Of course there was no spare tire or Jack inside the compartment in the trunk but I didn't notice that for a year till I needed it. Each time I got one of those things fixed it cost me $100 deductible so yes I had the extended warranty but every single time I got one of those things fixed it cost me $100 and there were other things that I just didn't list here or I would be going on and on. Recently I took it in to get a security recall fixed on it and now my turn signals make it weird noise every time that I flip it to the right I work two jobs I don't have enough time to have to take it in again every time that I get it back from them because they've made some sort of stupid mistake. I hold my breath and just hope for the best every time I have to take it in there.
They sold me a lemon that within the first month it
They sold me a lemon that within the first month it needed a gas tank and axel. Then within 7months needed a new engine and that took 2 months to get my car back and when I got it back it turned out they neglected to actually bolt the new engine on the motor mounts. It was literally just clunking àround in there Everytime I accelerated and stopped. Then I needed to get new CV boot. Also had to get the hood struts replaced because they sold it to me like that where the hood would not stay open. Of course there was no spare tire or Jack inside the compartment in the trunk but I didn't notice that for a year till I needed it. Each time I got one of those things fixed it cost me $100 deductible so yes I had the extended warranty but every single time I got one of those things fixed it cost me $100 and there were other things that I just didn't list here or I would be going on and on. Recently I took it in to get a security recall fixed on it and now my turn signals make it weird noise every time that I flip it to the right I work two jobs I don't have enough time to have to take it in again every time that I get it back from them because they've made some sort of stupid mistake. I hold my breath and just hope for the best every time I have to take it in there.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
New car sdk41@comcast.net
Great experience very professional. From an e mail inquiry about a vehicle that was answered twice within an hour. To buying the car the next day. Paul and Cheryl were top notch from start to finish. Great people.
New car sdk41@comcast.net
Great experience very professional. From an e mail inquiry about a vehicle that was answered twice within an hour. To buying the car the next day. Paul and Cheryl were top notch from start to finish. Great people.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Regards, Hyundai of Cottonwood Team
Great customer service.
Great customer service. Jeff Muro makes you feel like you are family. Very informative technically as well as automobile knowledge. Knows the automotive industry well.
Great customer service.
Great customer service. Jeff Muro makes you feel like you are family. Very informative technically as well as automobile knowledge. Knows the automotive industry well.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Don, hello and thank you for this fantastic review! Family is just what you are and we are very happy that you feel that way. That is what we value and we make every effort to make our customers feel that way. We look forward to the opportunity to work with you in the future! Regards, Hyundai of Cottonwood Team
Great buying experience.
Don’t buy a car from anyone but Jeff Muro. He makes buying a car fun and he knows what he is doing. He also helped program all the settings in my new car. Thanks Jeff and go Chiefs!
Great buying experience.
Don’t buy a car from anyone but Jeff Muro. He makes buying a car fun and he knows what he is doing. He also helped program all the settings in my new car. Thanks Jeff and go Chiefs!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Lynn, we love hearing about guests who have a wonderful experience at our dealership and we are happy you are one of them! We understand that buying a car is an important decision and we are honored that you chose Hyundai Of Cottonwood. Please feel free to contact us if you have any questions about your new car. Regards, Hyundai of Cottonwood Team
Needs a professional staff
the sales representative Wyatt was very unprofessional, I went looking for a car for my girlfriends friend. we tried to get her a new Hyundai but it didn't workout, during the process I was trying to explain to her what was going on as her friend because this was her first time and Wyatt told me to shut up as he got this, but what he didn't know was he was pushing her into the deal and she didn't like it so I tried to stop it the as I told him it just wouldn't workout he laughed in our face and said "whatever"
Needs a professional staff
the sales representative Wyatt was very unprofessional, I went looking for a car for my girlfriends friend. we tried to get her a new Hyundai but it didn't workout, during the process I was trying to explain to her what was going on as her friend because this was her first time and Wyatt told me to shut up as he got this, but what he didn't know was he was pushing her into the deal and she didn't like it so I tried to stop it the as I told him it just wouldn't workout he laughed in our face and said "whatever"
- Customer service 1.0
- Buying process 1.0
- Quality of repair 1.0
- Overall facilities 3.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Caleb, we are not pleased to hear of the incident you described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Regards, Hyundai of Cottonwood Team