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Mike Toler Chrysler Dodge Jeep RAM FIAT

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (276 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (276 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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Excellent

Kevin,Sherri and everyone involved made our car buying experience a pleasure. Extremely satisfied with all aspects of service. Will definitely recommend Toler to friends.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the great review, Rick. Short AND sweet! All of us here at the dealership hope that you have many safe miles with your new ride. Thanks again!

Outstanding Service from a Wonderful Group!!!

My parents have been customers of Mike Toler's CDJR and though I've seen their customer service from their point of view, I have never purchased a vehicle from them before. My old vehicle was nearly 40,000 miles and I was in the market for a new truck. After driving what would become my Big Horn Ram, I fell in love with the feel, look, design and safety features of the truck. When it came for the sale itself, the entire staff including Kevin C treated me professionally, kindly, and with respect. I have bought vehicles in the past where I felt pressured into the deal, not with Mike Toler's staff. This was the first deal where I did not feel pressured at all to buy a vehicle from a dealership. They worked with me to get the payment just right and I am proud to have done this transaction. Furthermore, they have kept in contact with me to make sure that I am satisfied with my purchase and I couldn't be happier. Kevin and the others made sure that before I drove off the lot that I knew the features, settings and options of the truck and again I couldn't be happier with my choice!!! The service from this dealership is outstanding and when it comes time for the first Oil Change/Tire Rotation I know exactly where I'm bringing my truck to get serviced!! Thanks to Kevin, Mike, Cherie, Rossie, and everyone at Toler for making me feel like part of the family!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Wow! What a great review! Thanks, Jane! We spoke with Kevin C and he said that he is pleased that you are now officially part of the Mike Toler Chrysler Dodge Jeep RAM family. We hope that you know that he and every member of our ENTIRE staff in committed to supporting you for as long as you have your beautiful new truck. Thanks again, Jane!

Satisfied

If you go to the Mike Toler dealership, ask for Kevin M. He'll help you get what you want for the price you want. If he can't, then you're asking for the impossible.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great review, Chris! All of us here at the dealership appreciate it - especially Kevin M. We spoke with "the Jeep Guy" and he says he is very happy to see you in that beautiful new Wrangler Unlimited of yours. Please do no be bashful - let Kevin M. or any member of our staff know if there is anything further that we can do to provide you with the best ownership experience possible. Thanks again, Chris. And Have Fun Out There!

Great service

This is the second vehicle we purchased from Toler & they are wonderful. KC was the salesman we worked with both times & would recommend him & the dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the repeat business and the great review, Tina! We truly appreciate BOTH. We think that KC does a great job for us and you must agree since you came back for a second vehicle. Please let us know if there is anything that we can do to help you further in the future. Thanks again, Tina!

Superior Customer Service

I was just out looking for a new car, with no intention of buying it on Saturday. We had gone to a few other dealerships and prodded around like cattle. I just happened to go to Mike Toler, just to see two of the cars on my list and to narrow down my decision. Kevin McCarthy happened to be the lucky salesperson to get me... This is the first car I've bought on my own, and I was a little apprehensive of making the wrong choice. Kevin was so patient, he actually LISTENED to what I was saying, as far as what I wanted and didn't want in a car/truck/van. After roughly 15 minutes of listening to me, he showed me the two vehicles I came in to see. I still wasn't sure, until he showed me something between the two. I was looking at a Durango or a grand caravan, and he said," have you seen the journey"? I actually hadn't. Didn't even think of it, it wasn't on the "list". He took me over to it, took me for a test drive, listened to my questions, and I had made my decision. Kevin isn't a salesman, he is a CUSTOMER SERVICE GURU. I bought the car and my fiance is going to do his business there, along with our daughter. What a wonderful experience, and we will continue to use Mike Toler. You can get a dodge, Chrysler or Jeep anywhere, but you cant get the customer attention and satisfaction like you do with Kevin and The Mike Toler Team!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hey Jennifer! Thanks for the great review AND your recent purchase. We appreciate BOTH your feedback AND your business. We are pleased to hear that Kevin McCarthy took the time to listen to your needs and was able to help you select the right car. Sounds like you guys will be a good fit - hopefully for years to come! Thanks again for everything and please let us know what we can do to help you in the future. Enjoy your new ride!

Friendly employees, wonderful service.

Love everything about Mike Toler CDJR. Kevin "KC" Castleton is the best salesman and friend. Never fails to make us feel welcome, as do all of your other salesman and service people. Mike the owner always makes sure we are happy and even jumps in to help when necessary. I recommend this dealership above all others within driving distance to purchase and service your vehicles.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the great review Judy and Ralph! All of us here at the dealership appreciate it as well as your recent purchase. We think that KC does a great job for us and we are pleased to hear that you agree. So you know, we recently polled the staff and it seems that you guys are pretty well liked around here also ;) As you know from your past dealings at Mike Toler Chrysler Dodge Jeep RAM - we aim to please. If we can ever do anything to make your visit enjoyable and hassle free - just ask! Thanks again Judy and Ralph. And enjoy your new truck!

Exceptional Personnel and Timely Transaction

I recently purchased a 2013 Jeep Wrangler from Mike Toler Chrysler Dodge Jeep and I must say what an easy and awesome experience. The staff was very helpful and worked to get me the best deal possible. I would like to give a special thanks to Kevin "The Jeep Guy" McCarthy for welcoming me back into the Jeep family. He was super nice and helped me out with the entire process of trading in my previous vehicle and getting me into a "new" jeep. Overall the entire process was practically painless. So, with that being said I highly recommend anyone to go down and talk to the fine staff at Mike Toler Chrysler Dodge Jeep when getting ready to purchase or look into getting a new vehicle. A+

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the awesome review, Kyle! Kevin the Jeep Guy - and our ENTIRE staff - truly appreciate BOTH it AND your business. We are so pleased to help you get back into a Jeep. Please do us one favor going forward, Kyle - please don't be bashful. If we can do anything to help you in the future, please ask. Thanks again and Have Fun Out There!

fantastic experience

KC and the team at Mike Toler were awesome. KC made the process very smooth and spent a lot of time with me talking about my options. KC went out of his way to meet me after hours and even on his day off. He got me into the car I really wanted and within my budget. Evertime I start up my 2015 Challenger R/T and hear that rumble it puts a huge smile on my face and it's all thanks to KC and the team at Mike Toler. I would highly recommend KC. Thanks again to all who helped me. Judging from my experience I know KC will take care of me in the future when I come there for anything. Thanks again KC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for the great review Mike C.! Since the customer is ALWAYS rights, we must agree with you that "KC and the team at Mike Toler are awesome." Your words, sir - not ours ;) But seriously, we are pleased to hear that you are enjoying your new R/T Challenger and wish you many safe mile with your sweet new ride. Thanks again, Mike C.!

I really appreciate your service !

Thank you Greg for your patiently answering my questions and your time and help. I enjoyed the professional service from Mike Toler and bought the Jeep My family and I really like. Thanks again!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for the great review, Patriot 2012. Short and sweet! Please let Greg or ANY member of our staff know if there is anything that we can do to be of service to you in the future. Enjoy your new Jeep!

We felt like rock stars!

We drove our first Durango for 10 years at this location and loved it....just bought a new 2015 Durango from Kevin McCarthy at Mike Toler Dodge. Because we had bought vehicles with Kevin before, we e-mailed him late one evening and he immediately responded asking a few questions on our must-haves. The next day we had a message with all of the details for the vehicle he located....it was perfect and within two days, we were driving away with a beautiful new Durango with the best deal anyone could offer us! Kevin and everyone at Mike Toler Dodge went above and beyond to make sure we were satisfied and made this experience incredibly easy and fun! Kevin McCarthy as well as everyone at Mike Toler Dodge are open, honest and "real" people. You can forget all of the car salesman jokes you have ever had when you walk in the door of this dealership! We were treated like Rock Stars and everyone was genuinely pleased to work with us! We have bought several vehicles from Mike Toler Dodge and will continue to return for the next vehicle, too! We have used their service department and found them to be fantastic also! Mike Toler Dodge is definitely the go-to place for a Dodge, Chrysler, Ram or Jeep!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Mike Toler Dodge... Where we treat our customer like ROCK STARS! Thanks for the great review Marla & Eric. All of us here at the dealership certainly appreciate it! By the way, we spoke with Kevin McCarthy and he told us that you guys are two of his favorite customers. We are pleased that you have been happy with the treatment that you have received in both our Sales AND Service Departments and look forward to continuing that relationship for years to come. Thanks again and enjoy your sweet new Durango!