Parker Cadillac

4.2
(286 reviews)
Visit Parker Cadillac
Sales hours: 8:00am to 3:30pm
Service hours: 8:00am to 3:00pm
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Sales Service
Monday 8:00am–6:00pm 7:30am–6:00pm
Tuesday 8:00am–6:00pm 7:30am–6:00pm
Wednesday 8:00am–6:00pm 7:30am–6:00pm
Thursday 8:00am–6:00pm 7:30am–6:00pm
Friday 8:00am–6:00pm 7:30am–6:00pm
Saturday 8:00am–3:30pm 8:00am–3:00pm
Sunday Closed Closed

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New (501) 392-3027 (501) 392-3027
Used (501) 588-3932 (501) 588-3932
Service (501) 588-0212 (501) 588-0212

Inventory

See all 146 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since October 2012.
Parker Cadillac has been serving Arkansas since 1967 providing the finest vehicle ownership experience available for our customers. For any information on sales and/or service please feel free to contact a Parker Cadillac representative. We are here to help!
Providing the very finest sales and service experience since 1967!

Service center

Phone number (501) 588-0212

Service hours

Monday
7:30am–6:00pm
Tuesday
7:30am–6:00pm
Wednesday
7:30am–6:00pm
Thursday
7:30am–6:00pm
Friday
7:30am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.2
(286 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

I purchased a 2022 cadillac esv escalade less than 30

I purchased a 2022 cadillac esv escalade less than 30 days ago Emily was my sales person we agreed to front and rear bumper clips to be replaced and dent in the front hood when my wife took the vehicle back emily denied the repairs she agreed too and also call me a lier and her sales manager Eddy agreed with her the general manager was supposed to contact me the following monday still no response the experience was terrible and i will never purchase from there dealership again

1.0

I purchased a 2022 cadillac esv escalade less than 30

I purchased a 2022 cadillac esv escalade less than 30 days ago Emily was my sales person we agreed to front and rear bumper clips to be replaced and dent in the front hood when my wife took the vehicle back emily denied the repairs she agreed too and also call me a lier and her sales manager Eddy agreed with her the general manager was supposed to contact me the following monday still no response the experience was terrible and i will never purchase from there dealership again

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Parker Cadillac has fulfilled all items promised to the customer at time of delivery, as documented on the sales "We Owe" form signed by the customer. The customer inspected the vehicle after the dent repair and had no further concerns. There were no other concerns expressed at time of delivery, or after the dent repair was performed. It is unfortunate that Mr. White has not been truthful with this review. Parker Cadillac will always honor all agreed items without question.

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1.0

On October 24, made an appointment for November 20 for

On October 24, made an appointment for November 20 for non-working AC and dash screen in my 2017 xt5 with 55,000 miles on it (first available appointment). They said it would take 1-2 days for diagnostics. Arrived on 11/20 and they said they were behind and diagnostics would take at least a week. Because it was Thanksgiving week, I couldn’t do without transportation for the week and rescheduled for their next available appointment on Monday, December 11. Received a voicemail on Friday December 8 that they would need to reschedule because they are so far behind. Blamed the autoworkers strike, small jobs turning into large jobs and parts delays. Per text they were running a couple of weeks behind. When I called to reschedule, they said first appointment would be January 16, 5 weeks away and almost 3 months from the first time I tried to schedule service for my Cadillac that needs to be fixed at only 55,000 miles. I told them I really needed to get it in sooner and they absolutely refused to help me. Thank goodness there is a Cadillac dealership an hour away that was able to schedule me for a week out. I would never buy a Cadillac from this dealership because of their poor service department. If it was possible to give them 0 stars, I would. If the parts delays and old strike were the real issue, I do t believe the nearest dealership could get me in in 1 week instead of 3 months. Terrible customer service

1.0

On October 24, made an appointment for November 20 for

On October 24, made an appointment for November 20 for non-working AC and dash screen in my 2017 xt5 with 55,000 miles on it (first available appointment). They said it would take 1-2 days for diagnostics. Arrived on 11/20 and they said they were behind and diagnostics would take at least a week. Because it was Thanksgiving week, I couldn’t do without transportation for the week and rescheduled for their next available appointment on Monday, December 11. Received a voicemail on Friday December 8 that they would need to reschedule because they are so far behind. Blamed the autoworkers strike, small jobs turning into large jobs and parts delays. Per text they were running a couple of weeks behind. When I called to reschedule, they said first appointment would be January 16, 5 weeks away and almost 3 months from the first time I tried to schedule service for my Cadillac that needs to be fixed at only 55,000 miles. I told them I really needed to get it in sooner and they absolutely refused to help me. Thank goodness there is a Cadillac dealership an hour away that was able to schedule me for a week out. I would never buy a Cadillac from this dealership because of their poor service department. If it was possible to give them 0 stars, I would. If the parts delays and old strike were the real issue, I do t believe the nearest dealership could get me in in 1 week instead of 3 months. Terrible customer service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very sorry that Amy's appointment needed to be rescheduled. However, delays in parts due to the UAW strike has pushed our schedule out far beyond our normal timeframes. Our approach to be proactive, versus having the customer's vehicle at our lot waiting to get in the shop, has been effective in most cases. Our sincere apologies.

Consumer response

I ended up getting an even quicker appointment from a local Chevrolet dealership that got me in within 2 days of me requesting an appointment; got all the parts in to repair my car; and the repairs were completed in less than a week. That UAW strike that Parker is blaming for putting me on a 3 month delay to even have my car looked at doesn't really come across as too credible based on the ease of having another General Motors dealership get me in and get my car fixed in less than a week. And they were also very polite and professional as opposed to Parker.

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2.0

Purchased but not bought there

I recently purchased a Cadillac SRX from a private seller. I had some questions regarding certain functions of the car and I was told because I didn't purchase the car from Parker they couldn't help me. You're willing to take my money but not offer me any assistance

2.0

Purchased but not bought there

I recently purchased a Cadillac SRX from a private seller. I had some questions regarding certain functions of the car and I was told because I didn't purchase the car from Parker they couldn't help me. You're willing to take my money but not offer me any assistance

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 2.0
  • Overall facilities 2.0
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Bam- would it be possible to learn more about the details of your service visit? We expect our staff to be courteous, helpful and polite at all times. Please reach out at your earliest opportunity. 501-224-2400 Randy D. Parsley Operations Manager Parker Cadillac, Inc.

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5.0

Good Service

As usual, the service was outstanding. Steve, Lauren and all the technicians were great. Chris even helped by telling us by phone how to reset the mirror safety monitor. Thanks Rick and Sue Nesmith

5.0

Good Service

As usual, the service was outstanding. Steve, Lauren and all the technicians were great. Chris even helped by telling us by phone how to reset the mirror safety monitor. Thanks Rick and Sue Nesmith

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thank you, Mr. and Mrs. Nesmith, for taking time to provide this great review!

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1.0

Poor customer service

Not satisfied with our visit. Your dealership refuses to accept our maintenance plan because we were forced to purchase this vehicle from a different dealership last year when you had none available. Your decision not to honor our service plan now will make impossible to purchase from you in the future. Not satisfied!

1.0

Poor customer service

Not satisfied with our visit. Your dealership refuses to accept our maintenance plan because we were forced to purchase this vehicle from a different dealership last year when you had none available. Your decision not to honor our service plan now will make impossible to purchase from you in the future. Not satisfied!

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

As everyone is aware, the turbulence in the automobile industry due to Covid has made purchasing a new luxury vehicle somewhat challenging. Unfortunately the dealership you purchased from did not sell you the Cadillac, factory-authorized maintenance agreement, honored at all Cadillac dealers nationwide. The aftermarket plan you purchased does not reimburse the dealerships at the standard rates authorized for maintenance services and repairs. While we typically do not honor aftermarket plans, our service manager did file the claim with your aftermarket company, and the amount you were asked to pay was the difference in their rate and the authorized rate. It is our sincere hope that we can assist you with your next vehicle purchase, including recommendations on the right factory-authorized plans to meet your needs.

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5.0

Service is #1, the environment is pleasant and

Service is #1, the environment is pleasant and comfortable. The employees are polite and friendly. This is the best dealership both sales and service we've experienced in our 50 years of buying cars.

5.0

Service is #1, the environment is pleasant and

Service is #1, the environment is pleasant and comfortable. The employees are polite and friendly. This is the best dealership both sales and service we've experienced in our 50 years of buying cars.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Our experience was absolutely over the top as far as

Our experience was absolutely over the top as far as dealing with a car purchase. Sales answered all our questions. Put no pressure on us. The day we picked up our car was an amazing experience. Since then we've been back for service snd the service department was professional and made our wait very comfortable. We are totally fans of Parker Cadillac. They are a #1 dealership!

5.0

Our experience was absolutely over the top as far as

Our experience was absolutely over the top as far as dealing with a car purchase. Sales answered all our questions. Put no pressure on us. The day we picked up our car was an amazing experience. Since then we've been back for service snd the service department was professional and made our wait very comfortable. We are totally fans of Parker Cadillac. They are a #1 dealership!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

Parker Cadillac continues to provide superior service for

Parker Cadillac continues to provide superior service for my 2019 XTS. The people there also treat you with respect. They are the best.

5.0

Parker Cadillac continues to provide superior service for

Parker Cadillac continues to provide superior service for my 2019 XTS. The people there also treat you with respect. They are the best.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
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5.0

. Everything was perfect! From the minute I dropped

. Everything was perfect! From the minute I dropped it off I knew I was in good hands. Steve kept in touch with the progress and diagnosis. I dropped it off 1 day and it was ready in less than 24 hours. Lauren greeted me when I picked up my car and she is a definite asset to the Parker family. She is a very friendly and professional lady. I picked up my car and was able to be reminder once again how fortunate I am to drive such a quality auto.

5.0

. Everything was perfect! From the minute I dropped

. Everything was perfect! From the minute I dropped it off I knew I was in good hands. Steve kept in touch with the progress and diagnosis. I dropped it off 1 day and it was ready in less than 24 hours. Lauren greeted me when I picked up my car and she is a definite asset to the Parker family. She is a very friendly and professional lady. I picked up my car and was able to be reminder once again how fortunate I am to drive such a quality auto.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

They are a excellent team it always courteous they make

They are a excellent team it always courteous they make sure they handle you with excellence

5.0

They are a excellent team it always courteous they make

They are a excellent team it always courteous they make sure they handle you with excellence

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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