Reviews
We were on our first foad trip with our new to us
We were on our first foad trip with our new to us Cadillac XT4, and noticed a significant transmission leak. Googled Cadillac dealers and Parker Cadillac popped up. They got the car right in and diagnosed that it had an axle seal leaking. But the warranty had expired one day earlier. Not only did they have the part, but got installed and covered under warranty within a couple hours and we were back on the road! As a retired collision tech, I have worked for multi dealerships throughout my career. And with us being from out of town with transmission issues, I could only imagine the worst case scenario. But Lily and the team at Parkers did an amazing job and went far above and beyond what we could have ever expected. I only wish they were located in my home state of Michigan, so we could continue to do business with them. Thanks to Lily and the team at Parkers, our vacation was saved!
We were on our first foad trip with our new to us
We were on our first foad trip with our new to us Cadillac XT4, and noticed a significant transmission leak. Googled Cadillac dealers and Parker Cadillac popped up. They got the car right in and diagnosed that it had an axle seal leaking. But the warranty had expired one day earlier. Not only did they have the part, but got installed and covered under warranty within a couple hours and we were back on the road! As a retired collision tech, I have worked for multi dealerships throughout my career. And with us being from out of town with transmission issues, I could only imagine the worst case scenario. But Lily and the team at Parkers did an amazing job and went far above and beyond what we could have ever expected. I only wish they were located in my home state of Michigan, so we could continue to do business with them. Thanks to Lily and the team at Parkers, our vacation was saved!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
This so call dealership sold me a freakin lemon.
This so call dealership sold me a freakin lemon. I bought a BMW and I'm still paying stuff to fix it! Thanks Parker
This so call dealership sold me a freakin lemon.
This so call dealership sold me a freakin lemon. I bought a BMW and I'm still paying stuff to fix it! Thanks Parker
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Great people, professional in the selling process.
Great people, professional in the selling process. Great atmosphere and very friendly to all that come in the building
Great people, professional in the selling process.
Great people, professional in the selling process. Great atmosphere and very friendly to all that come in the building
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
I visited Parker Cadillac on January 27 to purchase a new
I visited Parker Cadillac on January 27 to purchase a new car. I purchased an XT6, 2025, on January 29, 2025 The service was EXCELLENT. JD Duke was my car dealer/ Sales Professional. He walked us through each crack of the car from front to back. The presentation of our New XT6 was phenomenal. Thank you JD Dukes and the Parker Staff. Oh! Thank for the wine, fresh chocolate chip cookie and water.
I visited Parker Cadillac on January 27 to purchase a new
I visited Parker Cadillac on January 27 to purchase a new car. I purchased an XT6, 2025, on January 29, 2025 The service was EXCELLENT. JD Duke was my car dealer/ Sales Professional. He walked us through each crack of the car from front to back. The presentation of our New XT6 was phenomenal. Thank you JD Dukes and the Parker Staff. Oh! Thank for the wine, fresh chocolate chip cookie and water.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I purchased an XT6, 2025, on January 29, 2025 The service
I purchased an XT6, 2025, on January 29, 2025 The service was EXCELLENT. JD Duke was my car dealer/ Sales Professional. He walked us through each crack of the car from front to back. The presentation of our New XT6 was phenomenal. Thank you JD Dukes and the Parker Staff. Oh! Thank for the wine, fresh chocolate chip cookie and water.
I purchased an XT6, 2025, on January 29, 2025 The service
I purchased an XT6, 2025, on January 29, 2025 The service was EXCELLENT. JD Duke was my car dealer/ Sales Professional. He walked us through each crack of the car from front to back. The presentation of our New XT6 was phenomenal. Thank you JD Dukes and the Parker Staff. Oh! Thank for the wine, fresh chocolate chip cookie and water.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
I purchased a 2022 cadillac esv escalade less than 30
I purchased a 2022 cadillac esv escalade less than 30 days ago Emily was my sales person we agreed to front and rear bumper clips to be replaced and dent in the front hood when my wife took the vehicle back emily denied the repairs she agreed too and also call me a lier and her sales manager Eddy agreed with her the general manager was supposed to contact me the following monday still no response the experience was terrible and i will never purchase from there dealership again
I purchased a 2022 cadillac esv escalade less than 30
I purchased a 2022 cadillac esv escalade less than 30 days ago Emily was my sales person we agreed to front and rear bumper clips to be replaced and dent in the front hood when my wife took the vehicle back emily denied the repairs she agreed too and also call me a lier and her sales manager Eddy agreed with her the general manager was supposed to contact me the following monday still no response the experience was terrible and i will never purchase from there dealership again
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Parker Cadillac has fulfilled all items promised to the customer at time of delivery, as documented on the sales "We Owe" form signed by the customer. The customer inspected the vehicle after the dent repair and had no further concerns. There were no other concerns expressed at time of delivery, or after the dent repair was performed. It is unfortunate that Mr. White has not been truthful with this review. Parker Cadillac will always honor all agreed items without question.
On October 24, made an appointment for November 20 for
On October 24, made an appointment for November 20 for non-working AC and dash screen in my 2017 xt5 with 55,000 miles on it (first available appointment). They said it would take 1-2 days for diagnostics. Arrived on 11/20 and they said they were behind and diagnostics would take at least a week. Because it was Thanksgiving week, I couldn’t do without transportation for the week and rescheduled for their next available appointment on Monday, December 11. Received a voicemail on Friday December 8 that they would need to reschedule because they are so far behind. Blamed the autoworkers strike, small jobs turning into large jobs and parts delays. Per text they were running a couple of weeks behind. When I called to reschedule, they said first appointment would be January 16, 5 weeks away and almost 3 months from the first time I tried to schedule service for my Cadillac that needs to be fixed at only 55,000 miles. I told them I really needed to get it in sooner and they absolutely refused to help me. Thank goodness there is a Cadillac dealership an hour away that was able to schedule me for a week out. I would never buy a Cadillac from this dealership because of their poor service department. If it was possible to give them 0 stars, I would. If the parts delays and old strike were the real issue, I do t believe the nearest dealership could get me in in 1 week instead of 3 months. Terrible customer service
On October 24, made an appointment for November 20 for
On October 24, made an appointment for November 20 for non-working AC and dash screen in my 2017 xt5 with 55,000 miles on it (first available appointment). They said it would take 1-2 days for diagnostics. Arrived on 11/20 and they said they were behind and diagnostics would take at least a week. Because it was Thanksgiving week, I couldn’t do without transportation for the week and rescheduled for their next available appointment on Monday, December 11. Received a voicemail on Friday December 8 that they would need to reschedule because they are so far behind. Blamed the autoworkers strike, small jobs turning into large jobs and parts delays. Per text they were running a couple of weeks behind. When I called to reschedule, they said first appointment would be January 16, 5 weeks away and almost 3 months from the first time I tried to schedule service for my Cadillac that needs to be fixed at only 55,000 miles. I told them I really needed to get it in sooner and they absolutely refused to help me. Thank goodness there is a Cadillac dealership an hour away that was able to schedule me for a week out. I would never buy a Cadillac from this dealership because of their poor service department. If it was possible to give them 0 stars, I would. If the parts delays and old strike were the real issue, I do t believe the nearest dealership could get me in in 1 week instead of 3 months. Terrible customer service
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We are very sorry that Amy's appointment needed to be rescheduled. However, delays in parts due to the UAW strike has pushed our schedule out far beyond our normal timeframes. Our approach to be proactive, versus having the customer's vehicle at our lot waiting to get in the shop, has been effective in most cases. Our sincere apologies.
I ended up getting an even quicker appointment from a local Chevrolet dealership that got me in within 2 days of me requesting an appointment; got all the parts in to repair my car; and the repairs were completed in less than a week. That UAW strike that Parker is blaming for putting me on a 3 month delay to even have my car looked at doesn't really come across as too credible based on the ease of having another General Motors dealership get me in and get my car fixed in less than a week. And they were also very polite and professional as opposed to Parker.
Purchased but not bought there
I recently purchased a Cadillac SRX from a private seller. I had some questions regarding certain functions of the car and I was told because I didn't purchase the car from Parker they couldn't help me. You're willing to take my money but not offer me any assistance
Purchased but not bought there
I recently purchased a Cadillac SRX from a private seller. I had some questions regarding certain functions of the car and I was told because I didn't purchase the car from Parker they couldn't help me. You're willing to take my money but not offer me any assistance
- Customer service 1.0
- Buying process —
- Quality of repair 2.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Bam- would it be possible to learn more about the details of your service visit? We expect our staff to be courteous, helpful and polite at all times. Please reach out at your earliest opportunity. 501-224-2400 Randy D. Parsley Operations Manager Parker Cadillac, Inc.
Good Service
As usual, the service was outstanding. Steve, Lauren and all the technicians were great. Chris even helped by telling us by phone how to reset the mirror safety monitor. Thanks Rick and Sue Nesmith
Good Service
As usual, the service was outstanding. Steve, Lauren and all the technicians were great. Chris even helped by telling us by phone how to reset the mirror safety monitor. Thanks Rick and Sue Nesmith
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you, Mr. and Mrs. Nesmith, for taking time to provide this great review!
Poor customer service
Not satisfied with our visit. Your dealership refuses to accept our maintenance plan because we were forced to purchase this vehicle from a different dealership last year when you had none available. Your decision not to honor our service plan now will make impossible to purchase from you in the future. Not satisfied!
Poor customer service
Not satisfied with our visit. Your dealership refuses to accept our maintenance plan because we were forced to purchase this vehicle from a different dealership last year when you had none available. Your decision not to honor our service plan now will make impossible to purchase from you in the future. Not satisfied!
- Customer service 1.0
- Buying process —
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
As everyone is aware, the turbulence in the automobile industry due to Covid has made purchasing a new luxury vehicle somewhat challenging. Unfortunately the dealership you purchased from did not sell you the Cadillac, factory-authorized maintenance agreement, honored at all Cadillac dealers nationwide. The aftermarket plan you purchased does not reimburse the dealerships at the standard rates authorized for maintenance services and repairs. While we typically do not honor aftermarket plans, our service manager did file the claim with your aftermarket company, and the amount you were asked to pay was the difference in their rate and the authorized rate. It is our sincere hope that we can assist you with your next vehicle purchase, including recommendations on the right factory-authorized plans to meet your needs.