Russell Chevrolet

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
75 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    April 22, 2020

    Thank you for being patient and professional and for servicing my car in a timely manner.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We're glad everything was completed quickly and to your satisfaction! We look forward to your next visit! Take care!

  • 5.0 out of 5
    June 16, 2019

    Oil change and tire rotation. Etc.......................................

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hello, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. Thanks again for the review, and have an ...amazing day!

  • April 24, 2018

    Great Team ! very professional and explained the complete process , Call to keep me informed on status of the repair

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Your satisfaction is important to us, so we want to sincerely thank you for choosing Russell Chevrolet and we hope to see you again soon!

  • 5.0 out of 5
    April 1, 2019

    Russell Chevrolet has the best service department in the state. I would never take my car anywhere else. Prices are very reasonable (especially for a... dealership) and they also are very competitive on tires. Great professional service advisors

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi there, thanks for the wonderful feedback. We're happy to hear we could provide you with the level of service you deserve! We're looking forward to ...your next visit with us!

  • 5.0 out of 5
    April 1, 2019

    I have been going to Russell Chevrolet for over 25 years. There service department is the best I have ever experienced. They advisors are very professional... and knowledgeable. This is the only place to take any of your GM vehicles.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, it's great to hear our service department are always so helpful and professional. We sincerely appreciate your repeat business and look forward to... seeing you soon!

  • 4.0 out of 5
    May 15, 2018

    Very disappointed, with 11000 miles the driver seat finish is coming off. Very lows miles for a 2016. Would not cover under any kind of warranty. Very... unhappy. Product should last longer than this. We have had several Chev.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, we regret to hear you are disappointed with your vehicle. Please give us a call at your earliest convenience so that we can get a better understan...ding of your situation.

  • 5.0 out of 5
    April 19, 2018

    They promised quick, professional work, then they got it gone even quicker

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    It is great to hear everything was done quickly and to your satisfaction! We hope you choose us again in the future!

  • 5.0 out of 5
    March 7, 2018

    I currently own 4 vehicles all came from different dealerships this is the second I have purchased from Russel. Russel has the best and most informed service... department in Little Rock. The vehicle I just had repaired I did not buy from Russel chevy and gets a free oil change from the dealer I purchased it from, they made so many mistakes I only bring in to Russel and I pay the oil change

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Daphne, your satisfaction is important to us, so we want to sincerely thank you for choosing Russell Chevrolet. If you ever need anything else from us..., please feel free to give us a call or stop by. Have an awesome day!

  • 1.0 out of 5
    February 15, 2018

    Took my car in for a simple oil change, tire rotation and coolant top off caused by a small leak. They left the cap off the overflow from the radiator... causing a massive overheat very quickly. Took the car back to them to take care of the issues caused and was treated like I was an inconvenience to them by the shop foreman. Car is still running hotter than normal and I am being told that they aren’t responsible for any of it.

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Kelly, we apologize for your inconvenience. We understand that you have spoken with our Service Manager and that you are bringing your vehicle back to... get it re-checked. We strive to care for all of our customers in the best way possible, and to meet all reasonable expectations. Our Service Manager will personally handle your visit when you come back to the dealership.

  • 5.0 out of 5
    January 31, 2018

    We have done business with Russell Chevrolet over 30 years and have always found everything about their business, whether sales or service or repairs,... to be exemplary. Best auto dealership we have ever dealt with in every respect.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    William, we are pleased our team always provides you with exemplary service! Thank you so much for being one of our valued guests, and we look forward... to your next visit!

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