Reviews
Gary our salesman was awesome. Love our new Tahoe! He...
Gary our salesman was awesome. Love our new Tahoe! He always kept us informed of when it would be delivered. Went over and above.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
got my very first chevy! Jim was awesome! He helped me...
got my very first chevy! Jim was awesome! He helped me with everything and the process was so smooth. He went way beyond his work and treated me not just a customer but as a friend. He’s really the best
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Worst experience I have ever had and will never go back...
Worst experience I have ever had and will never go back or recommend anyone going here! If I even hear the name of this dealership I will tell them to run away as fast as they can! First experience at this dealership was interested in a vehicle was talking to the salesman about it and while all the other employees were sitting doing nothing the lot manager came and interrupted the conversation we were having about buying the vehicle and told our salesman’s that he needed to go help another customer. My boss went in to the dealership yesterday and spoke to the owner about the issue he was apologetic and wrote up an offer that I just needed to sign and come back to the dealership. Was told they would hold it a week for me and even offered a check to hold it that was declined. Went to the dealership today to do paperwork and look at the vehicle and speak to them and was told not even a full day later from the conversation with my boss that they just sold they vehicle that they were told I was purchasing and agreed to me purchasing. They lie and have no problem doing it. If for some reason you ever are not in your right mind and think this is the place to go make sure you get everything in writing it’s funny watching them change colors when you hand them their own paperwork proving they are lying to your face right then! Now off to find a dealership that actually wants to treat customers they way they should be treated and one that doesn’t lie.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Gail Mayfield
Was on long road trip and had very little time to get service and the service manager was so accommodating and got me serviced and on the road in less than hour!!! Great job!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi, your satisfaction is important to us, so we want to sincerely thank you for choosing Russell Chevrolet Company and we hope to see you again soon!
It was a pleasure on my part to be able to work with such...
It was a pleasure on my part to be able to work with such an outstanding dealership as Russell Chevrolet and my salesperson Jim Russell, Jim kept me up to date on the whole process of getting my second car from this dealer and would definitely recommend anyone looking to purchase a new Chevrolet to contact Jim and the great people at Russell Chevrolet!
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Jim Russell made sure that we had the car that we both...
Jim Russell made sure that we had the car that we both wanted, answered every question we. As and as always made us feel like family.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Used car purchase
Chris and the finance manager were very professional. They were prompt at getting back to me. They were not pushy and made the entire process more enjoyable.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hello, thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
I have used the service department for my Cruze I traded....
I have used the service department for my Cruze I traded. Always great service. Randy Gilbreth helped me with my new car buy. He was very respectful and knowledgeable. Mr. Green in finance was great to work with in that area. I’m very happy I chose Russell Chevrolet for the purchase of my new Chevrolet Trax.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Amazing service. Low pressure and extremely helpful....
Amazing service. Low pressure and extremely helpful. Brett and his team are great to work with. Solid follow up without the pressure. This is probably the 10th vehicle our family has bought from them at least!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
This is our 3rd car that we have ordered and purchased...
This is our 3rd car that we have ordered and purchased through Russell Chevrolet. They have always gone over and above to keep us informed until delivery. They are not convenient to where we live and we wouldn't go anywhere else. I would highly recommend them and their service department. Great job guys!!!
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car