Reviews
Good!
Good!? salesman very helpful with necessary paperwork and explaining new features on the car . Love my Buick Encore ! Appreciate his expertise! ? Thank you for making the process easy.
Good!
Good!? salesman very helpful with necessary paperwork and explaining new features on the car . Love my Buick Encore ! Appreciate his expertise! ? Thank you for making the process easy.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Sales staff did a great job but finance guy was very slow
Sales staff did a great job but finance guy was very slow making us wait well over an hour and was rude to the sales staff.
Sales staff did a great job but finance guy was very slow
Sales staff did a great job but finance guy was very slow making us wait well over an hour and was rude to the sales staff.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellent service.
Excellent service. In and out quickly, and they have a text service for easy notification of servicing in progress. This dealer is also icloser to home than dealer I purchased from.
Excellent service.
Excellent service. In and out quickly, and they have a text service for easy notification of servicing in progress. This dealer is also icloser to home than dealer I purchased from.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I sent the following to Jimmy Smith Buick gmc on 12 Jun
I sent the following to Jimmy Smith Buick gmc on 12 Jun using their contact form on the internet. I have not received a reply as yet. I have a 2004 leSabre with right at 106 thousand actual miles on it. A while back Jimmy Smith said I needed some major engine work done. You did the work and my gas mileage went from 400 plus miles per tank to 300 - 275 miles per tank. I carried it back to you and was told I had a gas leak that you repaired and I payed you for doing. wonder if it was from the engine repair work? I must still have the gas leak because my gas mileage has not changed. I have told the service personnel at least three times and they act like they are scared of it. This past Monday I brought the car to you because the front passenger window would not go up. I was told that you had to order the parts, you would call me Tue when the parts came in. You also said the speaker cover was left off and would be put back on when the window was repaired. Tues at about 12:30pm I called and the lady said oh yea the parts are here, I said I'll be right there. I live in Harvest. At about 3:30pm we were told it was ready. We paid $458.58 (parts were $171.17) and left. When we got home i noticed a hole in the speaker cover, it is about one inch square. A few days later, the window that was repaired, will not open or close, using the up & down on the passenger side. I want to know if this is the Jimmy Smith standards? Is this the service I would get if I had a new Buick or GMC. My car is almost 20 years old making it close to time for us to get a new car, But do I want to get it at a place with these standards, I don't think so. I know I should have found the hole in the speaker cover before we left there But if you choose to answer my concerns I would love to read or hear it.
I sent the following to Jimmy Smith Buick gmc on 12 Jun
I sent the following to Jimmy Smith Buick gmc on 12 Jun using their contact form on the internet. I have not received a reply as yet. I have a 2004 leSabre with right at 106 thousand actual miles on it. A while back Jimmy Smith said I needed some major engine work done. You did the work and my gas mileage went from 400 plus miles per tank to 300 - 275 miles per tank. I carried it back to you and was told I had a gas leak that you repaired and I payed you for doing. wonder if it was from the engine repair work? I must still have the gas leak because my gas mileage has not changed. I have told the service personnel at least three times and they act like they are scared of it. This past Monday I brought the car to you because the front passenger window would not go up. I was told that you had to order the parts, you would call me Tue when the parts came in. You also said the speaker cover was left off and would be put back on when the window was repaired. Tues at about 12:30pm I called and the lady said oh yea the parts are here, I said I'll be right there. I live in Harvest. At about 3:30pm we were told it was ready. We paid $458.58 (parts were $171.17) and left. When we got home i noticed a hole in the speaker cover, it is about one inch square. A few days later, the window that was repaired, will not open or close, using the up & down on the passenger side. I want to know if this is the Jimmy Smith standards? Is this the service I would get if I had a new Buick or GMC. My car is almost 20 years old making it close to time for us to get a new car, But do I want to get it at a place with these standards, I don't think so. I know I should have found the hole in the speaker cover before we left there But if you choose to answer my concerns I would love to read or hear it.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Awesome experience
Martez was awesome at walking us through the purchase process. Great deal, transparent and wonderful Acadia. Highly recommend Jimmy Smith Buick, GMC.
Awesome experience
Martez was awesome at walking us through the purchase process. Great deal, transparent and wonderful Acadia. Highly recommend Jimmy Smith Buick, GMC.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
William, we're happy you found our staff to be so supportive during your experience here at Jimmy Smith Buick-GMC. If you have any further questions, please give us a call. We're always happy to help!
Acadia Lover
Great Place to purchase a Buick or GMC Vehicle. Awesome Staff and Service Department. Family Atmosphere.
Acadia Lover
Great Place to purchase a Buick or GMC Vehicle. Awesome Staff and Service Department. Family Atmosphere.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Larry, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!
Sales
Our favorite dealership got the vehicle we wanted. You?re greeted when you arrive by salesmen and the Owners. Francis patiently described the operations of the vehicle so we could safely get it home.
Sales
Our favorite dealership got the vehicle we wanted. You?re greeted when you arrive by salesmen and the Owners. Francis patiently described the operations of the vehicle so we could safely get it home.
- Customer service —
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great service
Great service department that works with my crazy schedule and keeps my truck on the road!
Great service
Great service department that works with my crazy schedule and keeps my truck on the road!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Jimmy Smith
Great dealership with wonderful customer service. I would certainly recommend Jimmy Smith.
Jimmy Smith
Great dealership with wonderful customer service. I would certainly recommend Jimmy Smith.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
We're glad to hear you found our staff was so knowledgeable and helpful!
Great Service
I went in get an oil change, and I got there on the wrong day. They were nice enough to fit me in. I was very happy with the service.
Great Service
I went in get an oil change, and I got there on the wrong day. They were nice enough to fit me in. I was very happy with the service.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
We want all our clients to have a comfortable and stress-free experience with us!