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Jimmy Smith Buick Gmc

(143 reviews)
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
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Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–6:00pm 8:00am–2:00pm
Sunday Closed Closed

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Reviews

(143 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Jimmy Smith Buick Gmc from DealerRater.

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Melissa and Megan are the best service advisors in ALL of Alabama. Jimmy Smith is the best GMC dealer in Alabama hands down. Service, professionalism, and a very genuine caring staff. When you pass through those doors at Jimmy Smith you are always greeted with curtesy and a smile, you don't feel like family because you already are!!!

Melissa and Megan are the best service advisors in ALL of Alabama. Jimmy Smith is the best GMC dealer in Alabama hands down. Service, professionalism, and a very genuine caring staff. When you pass through those doors at Jimmy Smith you are always greeted with curtesy and a smile, you don't feel like family because you already are!!!

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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I recently purchased a new truck, and the overall experience was great from start to finish. The process was smooth, straightforward, and completely hassle-free. Taylor, my sales representative, was outstanding—professional, knowledgeable, and easy to work with. Taylor made sure everything was handled efficiently and kept the process simple and stress-free. I’m very happy with my purchase and would highly recommend both Taylor and the dealership to anyone looking for a great buying experience.

I recently purchased a new truck, and the overall experience was great from start to finish. The process was smooth, straightforward, and completely hassle-free. Taylor, my sales representative, was outstanding—professional, knowledgeable, and easy to work with. Taylor made sure everything was handled efficiently and kept the process simple and stress-free. I’m very happy with my purchase and would highly recommend both Taylor and the dealership to anyone looking for a great buying experience.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
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Jimmy Smith dealership did an excellent job on repairing our car. They even completed the work in less time than they estimated!

Jimmy Smith dealership did an excellent job on repairing our car. They even completed the work in less time than they estimated!

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Friendly, knowledgeable staff. Expert service. Local hometown people that care about their customers before, during and after the sale.

Friendly, knowledgeable staff. Expert service. Local hometown people that care about their customers before, during and after the sale.

Rating breakdown (out of 5):
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Every time I arrive at the service desk, I am welcomed by name without having to introduce myself. Persons manning the desk always have a smile on their face and are extremely knowledgeable when discussing questions and concerns. Personally knowing the owner, they truly reflect who he is.

Every time I arrive at the service desk, I am welcomed by name without having to introduce myself. Persons manning the desk always have a smile on their face and are extremely knowledgeable when discussing questions and concerns. Personally knowing the owner, they truly reflect who he is.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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Awesome friendly service. Thoroughly explained and reviewed all car details and options. Timely and friendly service which made the buying experience enjoyable. No hassel and great staff.

Awesome friendly service. Thoroughly explained and reviewed all car details and options. Timely and friendly service which made the buying experience enjoyable. No hassel and great staff.

Rating breakdown (out of 5):
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Love working with all the staff. Always accommodating and helpful. Have purchased 2 Buicks - will continue our business with them.

Love working with all the staff. Always accommodating and helpful. Have purchased 2 Buicks - will continue our business with them.

Rating breakdown (out of 5):
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Overall experience
5.0
  • Does recommend this dealer
  • Came in for service or repair
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recently had a vehicle service that was returned to me with the service not completed. I will have to reach out to them and have them take the car back again.. bought a new car when I turned in my car for service and when I received the invoice from GMAC, the name on the invoice was not mine. While I was in the dealership, I mentioned this to the sales associate and to the manager, and I was told not to worry about it. I’m very unhappy with the service I have received at this dealership from both the sales and the service..

recently had a vehicle service that was returned to me with the service not completed. I will have to reach out to them and have them take the car back again.. bought a new car when I turned in my car for service and when I received the invoice from GMAC, the name on the invoice was not mine. While I was in the dealership, I mentioned this to the sales associate and to the manager, and I was told not to worry about it. I’m very unhappy with the service I have received at this dealership from both the sales and the service..

Rating breakdown (out of 5):
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Overall experience
2.0
  • Does not recommend this dealer
  • Shopped for a new car
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The whole process went very smooth. I met with salesman Matthew Glenn and told him what I was looking for. He directed me to a vehicle that met my needs. We looked the vehicle over and asked questions. He was very knowledgeable. I decided to go home and think it over. After a brief going back and forth about price and trade in value a deal was made. Very happy so far.

The whole process went very smooth. I met with salesman Matthew Glenn and told him what I was looking for. He directed me to a vehicle that met my needs. We looked the vehicle over and asked questions. He was very knowledgeable. I decided to go home and think it over. After a brief going back and forth about price and trade in value a deal was made. Very happy so far.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Good!? salesman very helpful with necessary paperwork and explaining new features on the car . Love my Buick Encore ! Appreciate his expertise! ? Thank you for making the process easy.

Good!? salesman very helpful with necessary paperwork and explaining new features on the car . Love my Buick Encore ! Appreciate his expertise! ? Thank you for making the process easy.

Rating breakdown (out of 5):
Customer service
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Buying process
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Quality of repair
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Overall facilities
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Overall experience
5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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