Freedom Ford

Took our 2017 F250 King Ranch Ford truck to get "free" oil change and find out why check engine light came on. 58,000 mileage reading on truck when we took it in. Charged us $3600.00( even with an extended warranty!) for diesel particulate filter which their ford mechanic said it shouldn't have needed that in such a low mileage truck. When we got home 75 miles from dealership we realized that they had failed to change the oil in the truck! We drove it about another 125 miles and the check engine light came back on! What a nightmare! My husband called Sam Wampler the owner and asked him if this problem was a ford problem?, a how -we -drive problem? Or what?? He said we were probably putting too much diesel in it! Give me a break!! Then we took the truck back to them - they kept it 2 weeks with no offer to us for a loaner- just saying!????Meanwhile we called Mr. Sam Wampler again since he had told my husband that he would call him back- which never happened by the way. We talked to his wife and she assured us that Sam would call us back. Well that never happened either. We not only wouldn't recommend this dealer to a friend- we wouldn't recommend this dealer to an enemy- no one should be treated so badly! We bought this vehicle from them but we will not make that mistake ever again. We are business owners and if we treated customers like Sam Wampler does we would be out of business.

The owner, Sam Wampler will not return telephone calls when we called to discuss our truck. Asked to speak to diesel mechanic who worked on our 2017 F250 King Ranch Ford truck regarding problems we experienced with this truck and he sent a cashier to talk to us. We have had numerous expensive repairs on this truck and it only has 58,000 miles on it. Its ridiculous!

I really appreciate the friendly staff. The guys in the service Department always take good care of me. I appreciate Cody for taking good care of me also Joe Andrews, my salesman. Big thanks to Sam.

Very friendly very knowledgeable about the vehicle that we purchased. Finance manager and the owner even helped us put all of our personal items in our new truck. That was pretty special.

Senor Ron is amazing he helped us get into a nice truck he was friendly and not at all pushy like other dealers. The process was fast and easy and this dealership takes great care of you!

Great service department with friendly advisors and quick and affordable service

Gage was awesome and had everything worked out over the phone all I had to do was sign when I got there. They were very up front and honest and I couldn?t be happier. Everyone was helpful and amazing I would definitely recommend

Service was done in a timely matter. shop very clean. Tecnician was very courteous.

Sam Wampler?s Freedom Ford has a wonderful service department!

Outstanding customer service from start to finish. I really enjoyed the personal touch from Mr. Wampler, thanking me for my service in the Navy. I will definitely take my business here for all of my future vehicle needs.