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My car left the same way it came, not running right. the same stabilitrek light was on. I was billed 430.00 for labor and told my truck was fixed and... running fine. Not the case at all. Then they wanted to charge me a tow fee to bring it back. Al this after telling me 2 months ago it was ready only to Get down the road for it to cut off again. which by the way happened again today. By the way did I mention I bought parts almost 500.00, had them shipped to the dealer , that turns out I may didn't even need to buy, because my truck is not running correctly. they would not have gotten the one star, but this website made me pick one in order to submit my review.
While we can appreciate you wanting to share concerns on service here at Dieffenbach Cadillac, do know that all of our customers are dealt with honest...ly. Installing used parts always is a risk and, while no labor was charged in the nearly two months waiting for the part you provided us, the issues with the engine that you bring up are not related to the brake parts you provide for the work order. There are other aspects of the service done to your vehicle that should be handled directly with us and the opportunity to deal with you directly and honestly is all we ask. Aside form the actual service, we do hope you enjoyed the complimentary use of our service demo vehicle for two months as well. Reach out to me directly: Jeff Dieffenbach (910) 728-4615
Salesperson Person was helpful .Dealership is great hope they will find a chevy Avalanche for me .because I am be looking on. the internet thanks
Barber Fairy did great job will come back again,very pleased
Clifton, Thank you for your kind response! We are so glad you had a great experience here and that Barbara took great care of you. Thank you for p...lacing your trust in us!
EXCELLENT SERVICE,FRIENDLY EMPLOYEES,SHORT WAIT,WILL RETURN TO GET MY CARS SERVICED AND TO BUY NEW CAR WHENEVER I NEED TOO
Thank you so much for the kind review Mrs. Turner! It's our pleasure and we are so glad you received excellent service here. Sincerely, Your Fri...ends at Dieffenbach
Recall service. Got me in and out quickly. Excellent experience.
Thank you Jody for the awesome review! We are glad you had an excellent experience here! Warm regards, Your Friends at Dieffenbach
TARA PLATT AND HER ORGANIZATION HANDLED THE TRADE-IN OF MY 2012 BUICK ENCLAVE AND PURCHASE OF A 2017 BUICK ENCLAVE IN A VERY PROFESSIONAL MANNER. THIS... WAS THE 2ND PURCHASE OF A NEW GM PRODUCT HANDLED BY TARA.
Thank you so much for the great review Mr. Pegram. We are so glad you are very happy with your new Enclave! We truly appreciate your business. Sin...cerely, Your Friends at Dieffenbach
Great customer service from Andy Sshworth is why I buy all my vehicles from this place.
Thank you for the great review, Jeff! We are so glad to hear that Andy delivered great customer service! I will certainly pass it along to him. Sin...cerely, Your Friends at Dieffenbach
Thanks allot for the warm, generous, and consistent behavior you all have displayed towards me! I am certainly sure and proud to say that in the nearby... future, I will be doing business with you and also too, I am going reference others to your dealership! As a matter of fact, I have a friend who is looking to purchase a car when he returns on the 16th of this month!¿¿
Thank you Mr. Livingston for the kind review! We certainly appreciate it! Your Friends at Dieffenbach
My saleswoman Barbara was awesome and will most definitely refer her to others
Thank you for the great review, Marcie! We're glad you had an awesome experience with Barbara and I will definitely pass word along to her as well! ... Sincerely, Your Friends at Dieffenbach
Always leave pleased! And if a problem arised afterwards their team didn't hesitate to fix the problem. Excellent customer service and service with a smile.
Thank you Jessica for the excellent review! I'm so glad you received excellent customer service and we thank you for your business! Sincerely, You...r Friends at Dieffenbach