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Greg Lair GMC

(189 reviews)
Visit Greg Lair GMC
Sales hours: 8:00am to 7:30pm
Service hours: 8:00am to 6:00pm
View all hours
Sales Service
Monday 8:00am–7:30pm 8:00am–6:00pm
Tuesday 8:00am–7:30pm 8:00am–6:00pm
Wednesday 8:00am–7:30pm 8:00am–6:00pm
Thursday 8:00am–7:30pm 8:00am–6:00pm
Friday 8:00am–7:30pm 8:00am–6:00pm
Saturday 8:30am–7:30pm Closed
Sunday Closed Closed
New (806) 576-4783 (806) 576-4783
Used (806) 553-6862 (806) 553-6862
Service (806) 391-1138 (806) 391-1138

Reviews

(189 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Greg Lair GMC from DealerRater.

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Greg Lair

I was welcome with open arms. They greeted me at the door, with beverages of my choice. The whole center was nice and kind. I prayed before I went and came home with a nice car. The warranty on my car is lifetime. The BEST place in Amarillo, I wouldn?t choose anyone else. My next car will be through them. Keep up the good job!!!! Service is awesome!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

We love hearing from our customers, so thank you for taking the time to write this glowing review! It's wonderful to hear that our staff at Greg Lair Buick GMC was able to provide you with an awesome experience! We really appreciate this feedback and we will share it with the team. Thanks again, and if you have any questions about the work that was done, please feel free to contact us. Best, The Greg Lair Buick GMC Team

Greg Lair

I have had several problems with my vehicle and the service depart has horrible customer service. The problems are not getting better. I had my oil changed there and both time I had oil all over my garage, I had to buy more oil and tighten my own oil filter. I have called several times waiting for a Terry Green to return my call and have received nothing. I will never recommend nor buy another vehicle here due to the lack of service.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 3.0
  • Quality of repair
  • Overall facilities
  • Overall experience 2.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Best, The Greg Lair Buick GMC Team

Great service

Courteous & quick, without an appointment they worked me in and I am appreciate the personal considerations.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Best, The Greg Lair Buick GMC Team

Superior Service

I would like to send Kudo's to Terry Braddock! He was our hero a couple of days ago! We were stuck at Canyon Country Club because our key wouldn't turn. We called MasterTech who kept us waiting while they were having trouble finding someone to come get us. We called Terry Braddock in service and he gave us a quick fix and we were on the road again in seconds. What a GREAT employee to have on board. We look forward to working with him in future endeavors

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Thanks for the kudos! We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Best, The Greg Lair Buick GMC Team

exceptioal customer service

We had been searching for a truck for some time. We finally found the perfect truck at Greg Lair! Alvin Ellerd, was our salesman. His professioal customer service and knowledge on this specific truck was outstanding! Our experience from begining to end was definitely above average! Thank you, Alvin we are 100 percent satisfied with our purchase.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Congratulations on your new vehicle, Shawn. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Alvin was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Best, The Greg Lair Buick GMC Team

Great service where you are not just a number.

I needed to get my oil changed and have the 90,000 mile service. From the very beginning they were friendly and professional with outstanding service to get my vacation started off on a great note. They also replaced a missing lug nut.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

We are so glad to read that you had such a positive experience at our dealership! We can't wait to see you again soon. Best, The Greg Lair Buick GMC Team

Good customer service

Good customer service. I was able to get my car in right away to get it fixed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, The Greg Lair Buick GMC Team

Greg Lair Buick GMC

Extremely professional and considerate. Follow up was appreciated. The service department is excellent and accommodating.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your outstanding review! We're glad to hear that our team was friendly, knowledgeable, and quick! We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, The Greg Lair Buick GMC Team

Just to update everyone on what type of vehicles these...

Just to update everyone on what type of vehicles these clowns sell, I just changed my oil at there recommended mileage on the Greg lair window sticker (in a 19 GMC AT4). It was the first time after purchasing it and there wasn’t any oil on the dipstick. It was so low I’m surprised the motor didn’t lock up while driving it; you need to be careful having these xxxxxxxx service your vehicle or if you’re purchasing a used vehicle you needs to take it to a trusted mechanic that can verify they aren’t selling you a poorly maintained vehicle. We purchased this truck used. The finance department ran our credit four times, They were informed prior to running credit we could get 2.99% apr though our bank but insisted on running it and only was able to get us 3.8% apr and expected us to take it. They don’t detail used cars and sell them as is, also the don’t fill gas tanks before turning the vehicle over after purchase. We were going to pick up the truck but with the financing issues we had to cancel that trip to finance through our bank with took another credit check and they still insisted on charging us for the delivery fee. That don’t use credit unions for financing; they only use their “approved banks” and rumor has it they get kick backs for having ppl finance through their “approved banks”. They really lowball trades, their lifetime Warrenty isn’t worth the xxxxxxxx this dealership put us through.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

NO MASK!

Love my new car! Love Greg Lair! Service good, but my husband and I felt totally unsafe! Waiting for oil change and NO MASK ANYWHERE! Customers NO MASK! Service men, NO MASK! Even watched ALL SERVICE PEOPLE AND SALESMEN AND CUSTOMERS NO MASk! Come on!! We wore a mask, we were in public, no mask at all!!! If your supposed to, than do it!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We acknowledge your review and are currently looking into the events you've detailed.