Burns Chevrolet - Cadillac

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Sales 9:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 9:00 AM - 8:00 PM
Tue 9:00 AM - 8:00 PM
Wed 9:00 AM - 8:00 PM
Thu 9:00 AM - 8:00 PM
Fri 9:00 AM - 8:00 PM
Sat 9:00 AM - 8:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 7:30 AM - 3:00 PM
Sun Closed
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Reviews

4.5
58 lifetime reviews.
  • Poor service

    After having my car serviced at your dealership many times on just a walk in basis, I decided to make an appointment, to save time spent in the wa...


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    After having my car serviced at your dealership many times on just a walk in basis, I decided to make an appointment, to save time spent in the waiting room. I arrived a few minutes early for my 8:00 appointment for an oil change and tire rotation. I looked up around 9:00 to see my car parked outside the front window, service complete. I wasnt sure how long it had been there, so I walked back to ask if I could pay. I was told the paperwork had not been brought up to the cashier. So I went back and continued working on my laptop. Time slipped away, and I looked up 60 minutes later, still, no one had come to get me. So I walked out in the service bay and looked for my service writer. Didn't see him and no one would make eye contact with me, ask me if they could help, nothing. So I go back and ask the cashier, she realizes I am still there and goes to pick up the paperwork. She comps the service, a gesture which I appreciate, but still, I left with a bad taste in my mouth. On top of all that, when I looked at the invoice, I noticed they had used 5W-30 instead of a synthetic, which I have always requested. In fariness, I forgot to ask that day, partly because the service writer seemed extremely disinterested when I was explaining another issue with my car. I would expect that the writer or the tech would have noticed that I always get synthetic and at least ask if I want it this time. That was just the icing on the cake. I know I sound like a big, high maintenance, grouchy customer. I really dont feel that I am. I am sorry for the rambling comment, all of my complaints run together, I know. I just thought you ought to know why I will not be back for service, nor will I consider your dealership when looking for a new or used car. Thank you hearing me out.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Nita's Car Buying Experience

    I went in thinking I would be leaving with a used car but instead thanks to Miguel Ortiz I left with a brand new car. He went above & beyond by he...


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    I went in thinking I would be leaving with a used car but instead thanks to Miguel Ortiz I left with a brand new car. He went above & beyond by helping me setup Onstar & my radio stations.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great

    Went in looking for something specific. Stayed an hour they had me in the vehicle i wanted

    Dealer Response

    Thank you JB. We are glad we were able to take care of you efficiently and get you the vehicle you wanted! We can't thank you enough for your busi...


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    Went in looking for something specific. Stayed an hour they had me in the vehicle i wanted

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you JB. We are glad we were able to take care of you efficiently and get you the vehicle you wanted! We can't thank you enough for your business and your 5-Star rating!


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Service & Repair

About Our Dealership

Dealer on Cars.com since December 2007

We would like to take a moment to tell you why you should consider Burns Chevrolet Cadillac. One of the things we are most proud of is that we are a family owned and operated dealership and have been since 1923. We truly believe every customer and employee should be treated like family because we are family.
Of course, our longevity in the business and our relationship with local Credit Unions, we can offer aggressive financing and leasing options on your next purchase. Plus, we have an In-House Financing Department available as well.

We a full servicing dealership, offering you Sales, Service, and Body Shop; all in one central location!

"Your Right Choice"