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BURNS CHEVROLET CADILLAC

(138 reviews)
Sales hours: 9:00am to 7:00pm
Service hours: 7:30am to 6:00pm
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Sales Service
Monday 9:00am–7:00pm 7:30am–6:00pm
Tuesday 9:00am–7:00pm 7:30am–6:00pm
Wednesday 9:00am–7:00pm 7:30am–6:00pm
Thursday 9:00am–7:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–7:00pm 7:30am–3:00pm
Sunday Closed Closed
2025 state dealer award
View 6 awards
2025 state dealer award 2024 state dealer award 2023 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award

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Reviews

(138 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of BURNS CHEVROLET CADILLAC from DealerRater.

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excellent experience, sells rep very helpful in answering

excellent experience, sells rep very helpful in answering questions and knowledgeable about vehicle, was not pressured into buying a vehicle, would recommend this dealership to anyone

excellent experience, sells rep very helpful in answering

excellent experience, sells rep very helpful in answering questions and knowledgeable about vehicle, was not pressured into buying a vehicle, would recommend this dealership to anyone

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Lisa, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

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Please do not buy a car here.

Please do not buy a car here. It the worst decision you will make. The do not honor their warranties at all. The owner will tell you to call the service manager, for you to be ignored. I have spent over 16,000 in a little over 3 months rebuilding motor and transmission. Replacing manifold gasket and both catalytic converters. For my truck to still not run right. Go somewhere else

Please do not buy a car here.

Please do not buy a car here. It the worst decision you will make. The do not honor their warranties at all. The owner will tell you to call the service manager, for you to be ignored. I have spent over 16,000 in a little over 3 months rebuilding motor and transmission. Replacing manifold gasket and both catalytic converters. For my truck to still not run right. Go somewhere else

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Christopher, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (803) 366-9414 to discuss your concerns, as your satisfaction is of utmost importance to us.

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Steve is my guy!

Steve is my guy! Took such excellent care of me and my situation!!! Excellent work from the technician that worked on my vehicle. Thank you for going the extra mile!

Steve is my guy!

Steve is my guy! Took such excellent care of me and my situation!!! Excellent work from the technician that worked on my vehicle. Thank you for going the extra mile!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Berry, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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Very quick, and experience techs that attend to me and

Very quick, and experience techs that attend to me and the needs of my vehicle.

Very quick, and experience techs that attend to me and

Very quick, and experience techs that attend to me and the needs of my vehicle.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're glad everything was completed quickly and to your satisfaction! Please let us know if there is anything else we can do for you; we are more than happy to help!

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New Traverse

Easy in and out experience. Great facility, friendly staff. Took their time to explain the vehicle and services.

New Traverse

Easy in and out experience. Great facility, friendly staff. Took their time to explain the vehicle and services.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Linda, It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

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I just purchased a pre-owned vehicle from Burns in Rock

I just purchased a pre-owned vehicle from Burns in Rock Hill SC. My sales representative, Taylor Perrotta, made my transaction very seamless. She was very patient with me and I felt very good about my experience.

I just purchased a pre-owned vehicle from Burns in Rock

I just purchased a pre-owned vehicle from Burns in Rock Hill SC. My sales representative, Taylor Perrotta, made my transaction very seamless. She was very patient with me and I felt very good about my experience.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Randy, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! If you have any further questions, please give us a call. We're always happy to help!

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SUV serviced

Fantastic experience ! Wonderful service provided.I went in to get service done on my SUV and I was in and out.

SUV serviced

Fantastic experience ! Wonderful service provided.I went in to get service done on my SUV and I was in and out.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

It is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!

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Excellent service

Friendly customer service. Got the part fixed within reasonable time. Highly recommend going to Burns for repairs

Excellent service

Friendly customer service. Got the part fixed within reasonable time. Highly recommend going to Burns for repairs

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!

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Customer service and car repair

My buying experience was great everyone so helpful. However 2 weeks of having my car the transmission had to be fixed. Now a few weeks later new problems have occurred and I returned the car for repairs. I have to say the comments made to me because I had to buy my car through the buy here pay here due to financial situation. I was made to feel undeserving because of my buy here pay here situation. I was told “ this is what happens when you buy through pay here buy here like I was beneath others with car problems. I felt demeaned and low class just trying to get my car running safe because of my buying situation . I feel like I will not get quality service and as I now I’m afraid to drive the car. I will be making my 3rd payment next week and I know I’m paying double for the car but I have to have a safe reliable vehicle. After I talked with service sept today I was told they have to go through that dept I guess to get permission to fix my car even though it has a warranty and I have the money to pay the deductible. I’ve never been treated like a low class citizen until I’ve had to have my car back in for repair. I didn’t complain that my car had not been detailed and I was told another company did the inspection on the car not burns. I’m afraid to even bring this car back home but I don’t have a choice I need a vehicle

Customer service and car repair

My buying experience was great everyone so helpful. However 2 weeks of having my car the transmission had to be fixed. Now a few weeks later new problems have occurred and I returned the car for repairs. I have to say the comments made to me because I had to buy my car through the buy here pay here due to financial situation. I was made to feel undeserving because of my buy here pay here situation. I was told “ this is what happens when you buy through pay here buy here like I was beneath others with car problems. I felt demeaned and low class just trying to get my car running safe because of my buying situation . I feel like I will not get quality service and as I now I’m afraid to drive the car. I will be making my 3rd payment next week and I know I’m paying double for the car but I have to have a safe reliable vehicle. After I talked with service sept today I was told they have to go through that dept I guess to get permission to fix my car even though it has a warranty and I have the money to pay the deductible. I’ve never been treated like a low class citizen until I’ve had to have my car back in for repair. I didn’t complain that my car had not been detailed and I was told another company did the inspection on the car not burns. I’m afraid to even bring this car back home but I don’t have a choice I need a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 1.0
  • Overall facilities 5.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Denise, thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (803) 366-9414 to discuss your concerns, as your satisfaction is of utmost importance to us.

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Bruce was amazing

Bruce was amazing to work with!!! So friendly and extremely helpful. Would recommend 10/10! I am having my parents come back so they can buy from them as well.

Bruce was amazing

Bruce was amazing to work with!!! So friendly and extremely helpful. Would recommend 10/10! I am having my parents come back so they can buy from them as well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Danielle, thank you for your kind review; we are happy to pass along your comments to the team here at Burns Chevrolet! Thanks again for the recommendation, and have an amazing day!

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