Reviews
Write a reviewJust purchased a 2021 Lincoln Nautilus from Jacky Jones
Just purchased a 2021 Lincoln Nautilus from Jacky Jones Hayesville. Bryan, Andy and Chris were so easy to work with. High Recommend
Just purchased a 2021 Lincoln Nautilus from Jacky Jones
Just purchased a 2021 Lincoln Nautilus from Jacky Jones Hayesville. Bryan, Andy and Chris were so easy to work with. High Recommend
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Jacky Jones and crew were very professional, fast and no
Jacky Jones and crew were very professional, fast and no haggle dealers to work with. Casey Tatum went above and beyond our expectations. As easy as buying a car from an online source. Met all requests made. Highly recommend. Will buy again.
Jacky Jones and crew were very professional, fast and no
Jacky Jones and crew were very professional, fast and no haggle dealers to work with. Casey Tatum went above and beyond our expectations. As easy as buying a car from an online source. Met all requests made. Highly recommend. Will buy again.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My car was hardly running so I had it towed to JJ Ford
My car was hardly running so I had it towed to JJ Ford Hayesville NC. They called me and said the gas was bad. I told them that I had already drained the tank and put in new gas, they insisted. Then they called me and said it needs a new fuel pump and I told them that it was new, they insisted. They called to say it was fixed and ready. At this point I had $900 into it. I picked up the car and I got about 5 miles and the whole thing started again. By the time I got home it was hardly running, again. They kept trying stuff like a backyard mechanic and charging me through the nose for it and didn't fix anything. I finally figured it out. There is a part called an inertia switch. It cuts off the electric fuel pump in case of a collision or it can be shut off manually. This part controls current to the FUEL PUMP, yet they never even looked at it. It also means that they never checked current at the fuel pump. The switch tested OK but the plug in connection was heavily corroded. I just sprayed it with contact cleaner and voila fixed. BEWARE
My car was hardly running so I had it towed to JJ Ford
My car was hardly running so I had it towed to JJ Ford Hayesville NC. They called me and said the gas was bad. I told them that I had already drained the tank and put in new gas, they insisted. Then they called me and said it needs a new fuel pump and I told them that it was new, they insisted. They called to say it was fixed and ready. At this point I had $900 into it. I picked up the car and I got about 5 miles and the whole thing started again. By the time I got home it was hardly running, again. They kept trying stuff like a backyard mechanic and charging me through the nose for it and didn't fix anything. I finally figured it out. There is a part called an inertia switch. It cuts off the electric fuel pump in case of a collision or it can be shut off manually. This part controls current to the FUEL PUMP, yet they never even looked at it. It also means that they never checked current at the fuel pump. The switch tested OK but the plug in connection was heavily corroded. I just sprayed it with contact cleaner and voila fixed. BEWARE
- Customer service 3.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Best dealership!
Thank you John Mirandi! John always finds what we are looking for, him and office staff always gets us the best deals. 6 cars now (business and personal) and we wouldn't go anywhere else.
Best dealership!
Thank you John Mirandi! John always finds what we are looking for, him and office staff always gets us the best deals. 6 cars now (business and personal) and we wouldn't go anywhere else.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Bad service
Have had issues with the service paid to have cars service and they didn’t check air pressure or fill washer fluid tank and no big deal right this has happened too many times before will not deal with them anymore ps I have purchased 11 cars in the last 14 years from theme
Bad service
Have had issues with the service paid to have cars service and they didn’t check air pressure or fill washer fluid tank and no big deal right this has happened too many times before will not deal with them anymore ps I have purchased 11 cars in the last 14 years from theme
- Customer service —
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Customer Service
Bought a Shelby GT350 which was half built when Covid shut the plant down. It was a long wait but worth it. It took six months and Jacky Jones honored our original deal which was a great price and included my trade-in which was now six months older. They have serviced my wife's Fords since 2008 and we keep going back, so they must be doing something right.
Great Customer Service
Bought a Shelby GT350 which was half built when Covid shut the plant down. It was a long wait but worth it. It took six months and Jacky Jones honored our original deal which was a great price and included my trade-in which was now six months older. They have serviced my wife's Fords since 2008 and we keep going back, so they must be doing something right.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Great decision!
I am so glad that I bought a vehicle form Jacky Jones. Today I had my vehicle serviced at Jacky Jones Ford of Hayesville. They made everything so easy from the purchase to the service. I am a 100% satisfied customer.
Great decision!
I am so glad that I bought a vehicle form Jacky Jones. Today I had my vehicle serviced at Jacky Jones Ford of Hayesville. They made everything so easy from the purchase to the service. I am a 100% satisfied customer.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Service
Had my Mustang GT 2018 15000 and the trans is already out .... they’ve had it 2 months n still hasn’t got it fixed ??
Service
Had my Mustang GT 2018 15000 and the trans is already out .... they’ve had it 2 months n still hasn’t got it fixed ??
- Customer service 1.0
- Buying process 1.0
- Quality of repair 2.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did make a purchase
Bryon, our customers mean a great deal to us so we are disappointed to hear you have not received the quality service you deserve. If you are willing to give us another chance, please contact us at (828) 389-6325 and we will do our best to turn your experience around. Thank you, and take care.
Buying a Vehicle
-Personable Sales folks - JC (Red) and Justin. -Speedy follow through with answers. -Fair negotiators. -Honest reporting on vehicle condition. -Totally reliable service department, especially from Tammy. -Have bought 4 cars from them.
Buying a Vehicle
-Personable Sales folks - JC (Red) and Justin. -Speedy follow through with answers. -Fair negotiators. -Honest reporting on vehicle condition. -Totally reliable service department, especially from Tammy. -Have bought 4 cars from them.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Best dealership ever
We started looking for a car and had to look no further. Everyone at Jacky Jones is extremely helpful and nice. They helped us find the car we wanted and made sure everything was perfect before we left. I highly recommend Jacky Jones for your next car purchase.
Best dealership ever
We started looking for a car and had to look no further. Everyone at Jacky Jones is extremely helpful and nice. They helped us find the car we wanted and made sure everything was perfect before we left. I highly recommend Jacky Jones for your next car purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car