Mountain View Chevrolet

Ken, we understand your frustration, especially after your Enclave had already undergone significant A/C work elsewhere and the system was still not operating properly. When your vehicle came to us, Firestone authorized and paid for the initial diagnostic inspection. Our technician confirmed the system was low on refrigerant and used electronic leak-detection equipment, but no external leak was identified during that testing. At that point, additional diagnostic work was recommended to determine whether the leak was coming from the rear evaporator or potentially the front evaporator. That next step required removing interior components for further inspection and would also involve the additional expense associated with evacuating and recharging the vehicle’s R-1234yf refrigerant system. Unfortunately, authorization was not provided by Firestone or by you to proceed beyond the initial diagnostic work. Without performing those additional steps, we could not responsibly tell you that the rear evaporator—or any other specific component—was definitely the source of the leak. Recommending replacement of a part without completing that diagnosis would have been exactly the kind of “throwing parts at the vehicle” that you understandably wanted to avoid. We regret that the process and the time involved left you dissatisfied, but we do want to clarify that our technician did perform the diagnostic work that was authorized and outlined what would be required to take the diagnosis further.

1. You had my car for 9 days for a ac diagnosis. 2. Your service advisor knew Firestone was passing the buck to you guys, if didn’t want to service or get involved just say so. 3. The point of the diagnosis is to confirm a leak and what area of the car by using a sniffer, dye or gas pressure gauge. 4. No estimate was given to the me. You only talked to Firestone. 5. Yes! Firestone gave me a full refund for all their work & parts used. 6. You are the dealership! I expected more!

Okay What was your cost to continue but it wasn’t disclosed or discussed with me the owner. I call everyday twice day sometimes with no requests to continue

Jim, thank you for sharing your concerns. We’re sorry your experience left you feeling this way, especially so soon after purchasing your Bronco Raptor. Our team did offer to help coordinate getting the Bronco to our Mtn View Ford location so the mechanical concerns could be properly inspected by a Ford service department. Regarding the trade value, our management team also reviewed the transaction and confirmed that the amount discussed was the effective trade allowance presented during the deal. We do appreciate your kind words about your salesperson Zack, and we’re disappointed that the rest of your experience did not leave you with that same positive impression. We’re always willing to review the details with you again if there is anything we can help clarify. — Ben Roberts, General Manager Mtn View Chevrolet 423-266-0181

That is not accurate. You quoted me a fixed value on my trade on a piece of paper that I was asked to sign. There was zero explanation that it was a lower amount and you factored in a "tax savings" on top of that to equal the total I was quoted. What you pay me on a trade has zero to do with what I may save on taxes. Had I caught this before signing, I would have backed out of the deal so shame on me for missing that detail I guess. You did not arrange for repair either, i was told to just drive across the street to the Ford dealer. You sold me a lemon and now I have to fix the vehicle to make it worth the high price I paid for it.

That is not accurate. You quoted me a fixed value on my trade on a piece of paper that I was asked to sign. There was zero explanation that it was a lower amount and you factored in a "tax savings" on top of that to equal the total I was quoted. This is a documented scam, look it up, I did. What you pay me on a trade has zero to do with what I may save on taxes. Had I caught this before signing, I would have backed out of the deal so shame on me for missing that detail I guess. You did not arrange for repair either, I was told to just drive across the street to the Ford dealer. You sold me a lemon and now I have to fix the vehicle to make it worth the high price I paid for it.