Mountain View Chevrolet Hours
Mtn. View Chevrolet is happy to tell you that we've been serving the area for longer than many of you might have owned your current car. With those years comes invaluable expertise, which we put to YOUR advantage. We're not just talking acumen on NEW Chevrolet models, but USED CARS, SERVICE & AUTO REPAIRS & perhaps most importantly - Chevy FINANCING.
We HAND PICK each member of the MVC team for their high level of competency, knowledgebase, eagerness to learn the latest technology, ability to relate to drivers from all walks of life & commitment to keeping MVC a PRESSURE FREE ENVIRONMENT which makes us a DEALER in the ROUGH!
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"Getting You The Best Price Is The EASIEST Part Of Our Job!"
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Here’s a story of over a year of awful service from this dealer. I bought my used Audi from this dealer in around August of 2017. From the beginning... this place was not on their game. The loan approval process took 2 hours... this has taken me 15 minutes in the past. I was then told that the car wasn’t ready to go and needed to go through detailing after it was bought. I was sent home in a rental and told to come back the next day. The following day, I arrived to a vehicle that had not been detailed or serviced.... another unnecessary 2 hour wait followed. This is where to awful experience usually ends with a dealer but I made an awful mistake with my loan. I purchased a life time oil change and tire rotation policy with the car. This is where the real frustration began. I go to leave and they don’t have the plates I gave them to be transferred to the car on it. I have to wait another hour for them to find it. My service was also supposed to cover one key replacement a year. The key I was given died as I go to get in the car to drive off the lot. They say no big deal and order me a replacement. Once o get said replacement it is only the FOB and not the Kay that is part of it. Beyond that, they cannot program it and won’t help with the cost to get a key cut or the fob programmed from Audi. This was all on me. Literally died as I was getting ready to drive it off the lot. Months later I go in for my first oil change, took 4 hours but everything seemed okay in they end. Wrong. I get home and my hub cap is missing. They didn’t lock it back in place. At least they replaced it. Literally 2 weeks after I let them service it I have catastrophic engine failure and have to replace the entire engine. $7,000 out of pocket but I knew that there wouldn’t be any concern from them. Engine gets replaced, drive for a few months, and it’s time for another oil change. I’ve already paid for this lifetime service so I decide to not waste my money and give it another shot. This time I wait another the hours and get informed that they destroyed to threads in my oil plug and they will have a replacement here in 45 minutes. 3 hours turns into 5. Demand an update and I’m told it’s on the way. After 7 hours of waiting for an oil change I am told that it won’t be here today and I will be sent home in an enterprise car... I get a manager and explain how tired I am of all this and tell him I just want a refund out of this lifetime service deal minus 2 oil changes. This jerk responds back from my request to never come back to their store and walk away with a refund by telling me that my next oil change will be free.... I ALREADY HAVE “FREE” OIL CHANGES. I BOUGHT LIFETIME ONES WITH MY ORIGINAL PURCHASE. In the end I come back the next day to a fixed car and leave. I don’t know what I was thinking going back again... but I did. I made sure and scheduled the oil change this time and arrived a little before my appointment. An hour and a half later I leave, happy for once and even schedule another appointment because this one went so well. I was wrong. I just got done scratching my knuckles to pieces in a sketchy parking lot, ripping the plastic from underneath my car loose because it was being held on by one screw and dragging the ground. THEY CANT EVEN REATTACH THE PLASTIC TO PROTECT THE UNDERCARRIAGE CORRECTLY. TL;DR: This dealer cannot service or do anything correctly on the first try. They break something every time and don’t care. They won’t refund or work with you. They will lie to you about when things will be done and will underdeliver and agree to things they won’t do.
I’ve always had bad experiences at dealerships but at Mtn View Chevy it was completely different. Abdul made the whole process easy and fast. We... love our new car!
Hello, thank you for sharing your positive experience! We hope to see you soon!
This is my second purchase from Ric Clinton at Mountain View. Both times he had gone above and beyond to make sure I leave happy! I am in love with my... new car, and I absolutely love being a part of the Mtn View Chevy family! I always recommend people to Ric, because I know they will have great experiences like myself!
Thank you so much, Haylee for recommending Mtn. View Chevy and Ric! We love to hear stories from our satisfied customers. Congratulations on your new ...car and thanks for being such a loyal customer!
I made an appointment in the service center to replace a motor mount. After two hours, I asked about the status of my car. They told me a motor mount was... broken. Umm...ok, thank you for telling me what I told you two hours ago. Now please replace the motor mount per the appointment request.
Hello, we strive for 100% satisfaction, and we regret to find out that this was not the case. We'd like the opportunity to discuss this with you.... Please reach out to us at your earliest convenience to discuss how we can turn your experience into a positive one. Service Manager, Jimmy Clark at 423-266-0181 ext 7240
Fiance office lied to me and I do not trust them. They are manipulating. And I don't ever go back. Wish I would have went to Carmax again
Hello, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory.... Please reach out to Russ Liscomb at 423-266-0181 ext 7140 at your earliest convenience so we may further assist you in working towards a resolution.
My info was looked over twice and finally the third time I contacted them, one of the managers got back to me. After several days I received a email... asking what I thought of the quote. "What quote" I will get that right over to you sir. That was a week and a half ago. Place is a joke and very poorly run
Jon, I've looked thru all our customer data for the past 5 years and cannot find you listed as a customer who has ever shopped at Mtn View, not o...nly our Chevy store but any Mtn View auto location. Are you sure it was us that promised you a quote, maybe you entered your data under another name or mode of contact that might not have been accessible? Not making excuses, however in my detailed search to get to the bottom of your issue and address this problem to my correct employees I never was able to find you. Please contact me directly so that I can apologize personally, Don Erwin, 423-266-0181 ext 3701
Bought a Fiat at the end of may the car had problems right off the bat. I brought it in to be fixed and they did nothing for over 3 days. It sat in the... same spot even thought i really needed my car. As soon as i was not a customer anymore they tossed me to the side. They got their money now i was hung out to dry. They even screwed up the license plate transfer from one car to another. I have registration issues now and my daughter is using the car the plates were transferred from. She is attending college and cannot even register her car to the campus because I still have temporary tag and it's been 2 months! My car that u bought also spent 2 weeks in the shop and i was expected to make the payments to a car that they would not even work on and I did not have! They used to be my clients and I would help them with promotions through FOX network. that mistake will not be made again.
My salesman was not very nice. When I was talking up a deal , he was ok. after the sale he called me to ask if I needed anything. One month latter... he gave me NO HELP. He didn't even want to talk to me. he was a friend for one day. I will not be back.
Thank you for reaching out to us. We regret to hear about the situation you have described. We would like the opportunity to address your concerns. Pl...ease reach out to Russ Liscomb at 423-266-0181 ext 7140 when you have a chance. Thank you, and we look forward to hearing from you.
I went in to look at a used vehicle. I was greeted when I arrived which was great. About a hour into my visit and before my test drive, I hear a screaming... match in the back of the building involving my salesperson. From that point on, I was turned off. They offered me well below the value of my car and were not willing to negotiate at all. I will never try to do business with this dealer again.
Hi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a posi...tive one. If you are willing to give us another chance, please contact Russ Liscomb at 423-266-0181 ext 7140 so we can understand your situation better in order to try and turn your experience around. Thank you, Mtn View Chevy
I didn't have a problem buying my car or getting service at MTN VIEW Chevrolet.
Felecia, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Mtn View Chevy. Thank you, and we hope you will... consider us again in the future!