Mountain View Chevrolet

This is my second purchase from Ric Clinton at Mountain View. Both times he had gone above and beyond to make sure I leave happy! I am in love with my new car, and I absolutely love being a part of the Mtn View Chevy family! I always recommend people to Ric, because I know they will have great experiences like myself!

i wasn't sure i would be able to get into a used car, but brandon mathis was able to get me into a brand new malibu. this was the second new vehicle i've purchased from mtn. view chevy and i won't go anywhere else.

I'm so glad Chevrolet fixed the issue and my truck runs better than ever. But, the hassle and amount of haggling I had to do to get someone to listen to me was difficult. When a customer comes to your service center, they are trying to get their transportation fixed. We are worried it's going to cost more than we can afford. It's a very stressful experience. When the service advisor is negative and tries to get out of checking for the warrantied service, it causes added stress to the customer's experience. If it weren't for my insistence that my problem was legitimate and likely covered under warranty (or at least possibly so) the service advisor should respond with concern and care. Mine tried on two occasions to tell me my truck was not covered for the warranty. If I had let it go at his professional position, I would continue to have problems and probably be up the creek without a paddle and still in the same predicament. Why did I have to insist he check out the truck at all? In the end, Chevrolet did repair the problem but I truly believe it is because I would not budge on my insistence that they look more closely at my situation. This entire experience has been frustrating and will cause me to think twice before I buy another Chevrolet. Here is a secret--make your service department as enticing after the sale as before the sale and you'll have customers for life.