Kia of Chattanooga

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4.2
(2,686 reviews)
Visit Kia of Chattanooga
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
View all hours
Sales Service
Monday 9:00am–7:00pm 7:00am–6:00pm
Tuesday 9:00am–7:00pm 7:00am–6:00pm
Wednesday 9:00am–7:00pm 7:00am–6:00pm
Thursday 9:00am–7:00pm 7:00am–6:00pm
Friday 9:00am–7:00pm 7:00am–6:00pm
Saturday 9:00am–6:00pm 8:00am–3:00pm
Sunday Closed Closed
New (423) 498-7435 (423) 498-7435
Used (888) 347-6941 (888) 347-6941
Service (423) 498-7428 (423) 498-7428

Inventory

See all 115 vehicles from this dealership.

About our dealership

This seller has been on Cars.com since November 2017.
KIA of Chattanooga has built a reputation on providing customers with courteous honest service at every turn. We bring this approach to you whether you're here to explore our inventory or to have repairs and maintenance completed. For years, drivers in and around Chattanooga, Cleveland, Soddy Daisy, Ooltewah, and Ringgold, GA have appreciated the way we do business and we hope you do too!
World Famous KIA of Chattanooga

Service center

Phone number (423) 498-7428

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
8:00am–3:00pm
Sunday
Closed

Reviews

4.2
(2,686 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

On 12/6/23, I was offered a refund by Kia through a

On 12/6/23, I was offered a refund by Kia through a comment on the BBB website for poor service. I called the following day and was told it would be returned to me within a week. It is 1/5/24 and I still do not have the money. When I called to speak to someone about it yesterday, the service manager was "out sick" for the day, so I had to leave a voicemail. I called back today and didn't give my name so he couldn't avoid me. When the service manager got on the phone, his whole attitude changed. All I wanted to know was how long it would take to get my refund. He kept talking over me and refused to answer my question. He said he got my voicemail yesterday and talked to accounting who said it has been sent. I told him that I still do not have the money and asked who I needed to speak to in accounting. He told me I wasn't speaking to anyone in accounting. This makes me think that he didn't actually give me a refund. I don't think everyone in the service department is a crook, but this particular service department and dealership are awful. I do not recommend buying from them. Check out the negative reviews on the BBB website for more details. They picked the wrong one.

1.0

On 12/6/23, I was offered a refund by Kia through a

On 12/6/23, I was offered a refund by Kia through a comment on the BBB website for poor service. I called the following day and was told it would be returned to me within a week. It is 1/5/24 and I still do not have the money. When I called to speak to someone about it yesterday, the service manager was "out sick" for the day, so I had to leave a voicemail. I called back today and didn't give my name so he couldn't avoid me. When the service manager got on the phone, his whole attitude changed. All I wanted to know was how long it would take to get my refund. He kept talking over me and refused to answer my question. He said he got my voicemail yesterday and talked to accounting who said it has been sent. I told him that I still do not have the money and asked who I needed to speak to in accounting. He told me I wasn't speaking to anyone in accounting. This makes me think that he didn't actually give me a refund. I don't think everyone in the service department is a crook, but this particular service department and dealership are awful. I do not recommend buying from them. Check out the negative reviews on the BBB website for more details. They picked the wrong one.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

I was so impressed with Mike Kost.

I was so impressed with Mike Kost. He was very intuitive as far as to what I was looking for on my car shopping day. I think having a great experience salesperson who likes their job and demonstrates their abilities is a great sales person to have. We are so please. Also we never owned a Kia Car every. ( always driven Jeep’s) . Our experience with Kia of Chattanooga was definitely outstanding. I will be telling my friends and family. (Good Vibes)😊👍

5.0

I was so impressed with Mike Kost.

I was so impressed with Mike Kost. He was very intuitive as far as to what I was looking for on my car shopping day. I think having a great experience salesperson who likes their job and demonstrates their abilities is a great sales person to have. We are so please. Also we never owned a Kia Car every. ( always driven Jeep’s) . Our experience with Kia of Chattanooga was definitely outstanding. I will be telling my friends and family. (Good Vibes)😊👍

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Consumer response

Excellent customer service!!!

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5.0

Kia provided great service in helping me purchasi!

Pierre Williams made my car buying experience a breeze without feeling pressured to purchase a vehicle. He explained to me everything that I needed to know about my new Kia Sorento!!!

5.0

Kia provided great service in helping me purchasi!

Pierre Williams made my car buying experience a breeze without feeling pressured to purchase a vehicle. He explained to me everything that I needed to know about my new Kia Sorento!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Josh did another great job.

Josh did another great job. Oil change within 35 minutes! Best Service Dept & deal in Chattanooga or area!

5.0

Josh did another great job.

Josh did another great job. Oil change within 35 minutes! Best Service Dept & deal in Chattanooga or area!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Consumer response

Josh has always been so efficient in my service. Bought new Kia, Soul, 1/2020, now have 26K miles & Josh is awesome! Thanks Kia!

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1.0

They never answer the phone in service department.

They never answer the phone in service department. They never return your call. Only gave one star because it won’t let you continue by choosing zero

1.0

They never answer the phone in service department.

They never answer the phone in service department. They never return your call. Only gave one star because it won’t let you continue by choosing zero

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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5.0

Great customer service

We've always experienced great customer service. Our recent Service Dept appointment with Dusty was challenging because they were repairing actions made by the previous owner, but his customer service was next level. THANK YOU

5.0

Great customer service

We've always experienced great customer service. Our recent Service Dept appointment with Dusty was challenging because they were repairing actions made by the previous owner, but his customer service was next level. THANK YOU

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

I have been going back and forth about submitting a

I have been going back and forth about submitting a review about this location. My first issue was my engine knocking and my car not accelerating. I took it in to get tested. Of course they see nothing wrong! Next was my oil leak issue! I had been calling for months to get all of my recalls fixed. Finally after several months of calling someone in the service center answered the phone. I explained what I needed and that I have left several vm. This guy had the nerve to basically call me a liar. He said that they call all of the customers back! I said that he was lying!!! I asked to set up an appointment for service and was told they don't have any appointments available for the next few months! I promise the very next day on July 18th my Kia was stolen due to the recall on the anti theft software. My 2019 Kia Optima was STOLEN!!!!!!!! I have full coverage and have to have over $11,326.43 worth of body work done! I went back to the kia service center to update them. I am not sure why the men in the service center are so rude and dismissive. I felt like i was being treated like a criminal! The total lack of empathy and compassion that this place has is sickening. I can almost guarantee that once my car comes into the service center they will try to con me out of more money!!!! They offered me no assistance whatsoever!!!! I guess my money or business holds no value here! Every minority person isn't ghetto or uneducated!!! But yet they treated me like stray dog! But wait, even stray dogs get treated better than I did!

1.0

I have been going back and forth about submitting a

I have been going back and forth about submitting a review about this location. My first issue was my engine knocking and my car not accelerating. I took it in to get tested. Of course they see nothing wrong! Next was my oil leak issue! I had been calling for months to get all of my recalls fixed. Finally after several months of calling someone in the service center answered the phone. I explained what I needed and that I have left several vm. This guy had the nerve to basically call me a liar. He said that they call all of the customers back! I said that he was lying!!! I asked to set up an appointment for service and was told they don't have any appointments available for the next few months! I promise the very next day on July 18th my Kia was stolen due to the recall on the anti theft software. My 2019 Kia Optima was STOLEN!!!!!!!! I have full coverage and have to have over $11,326.43 worth of body work done! I went back to the kia service center to update them. I am not sure why the men in the service center are so rude and dismissive. I felt like i was being treated like a criminal! The total lack of empathy and compassion that this place has is sickening. I can almost guarantee that once my car comes into the service center they will try to con me out of more money!!!! They offered me no assistance whatsoever!!!! I guess my money or business holds no value here! Every minority person isn't ghetto or uneducated!!! But yet they treated me like stray dog! But wait, even stray dogs get treated better than I did!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
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1.0

This dealer is the absolute worse.

This dealer is the absolute worse. No one should ever shop or buy from this dealer. Chattanooga and cleveland are from the same owner. We bought a new sportage from them and they had a recall on the engine. The car keeps having problems over and over burning oil, motor stuttering, etc. The dealer wouldn't do anything about it. Tried to deal with them over and over and they wouldn't care. We went to a different kia (Cookeville) and they took care of us. If you really want a kia don't go to kia in chattanooga or Cleveland.

1.0

This dealer is the absolute worse.

This dealer is the absolute worse. No one should ever shop or buy from this dealer. Chattanooga and cleveland are from the same owner. We bought a new sportage from them and they had a recall on the engine. The car keeps having problems over and over burning oil, motor stuttering, etc. The dealer wouldn't do anything about it. Tried to deal with them over and over and they wouldn't care. We went to a different kia (Cookeville) and they took care of us. If you really want a kia don't go to kia in chattanooga or Cleveland.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
2 people out of 2 found this review helpful.
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5.0

Customer service

Best customer care service ! Very professional and nice. Great communication and work done as promised . Will most definitely be back ! Thank you guys so much .

5.0

Customer service

Best customer care service ! Very professional and nice. Great communication and work done as promised . Will most definitely be back ! Thank you guys so much .

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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1.0

Shady business.

Shady business. Gave the run around for days about a truck, then sold it out from under us even with a buyers order being faxed to them from our bank. Allie was my initial point of contact. Matt was not professional about the way things were handled. I felt dismissed and was disrespected. I don’t recommend dealing with this place.

1.0

Shady business.

Shady business. Gave the run around for days about a truck, then sold it out from under us even with a buyers order being faxed to them from our bank. Allie was my initial point of contact. Matt was not professional about the way things were handled. I felt dismissed and was disrespected. I don’t recommend dealing with this place.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
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