Flow Buick GMC Mazda

4.7 out of 5 4.7

Reviews

4.7 out of 5 4.7
41 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    March 24, 2020

    Everyone is helpful and nice. No pressure! Eddie is the greatest!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    March 2, 2020

    The place is being renovated but is still nicer than some other car dealerships.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
  • February 6, 2020

    Samantha D. helped me out so much. She went above and beyond to help me overcome all the obstacles and go home with a vehicle that day. I'm very happy... with her service, she was professional and very kind.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 19, 2020

    Hector sales personnel, was very patient, knowledgeable and very professional

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    February 7, 2020

    nice and friendly Staff, in car servicing they will take good care of it, they are awesome!!!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 1.0 out of 5
    January 20, 2020

    Sent my vehicle here for 4 separate repairs promised to be complete before the weekend was through. 1) brake software recall. Took them 3 weeks to figure... out (they did provide a loaner) but the constant cycling of the ignition on/off has CAUSED MY RADIO TO INTERMITTENTLY FAIL. 2) brake rotors and pads. Great job. 3) rear defroster connector resoldering. Mechanic did a very sloppy job, marring and scratching my back glass. This will be a VERY EXPENSIVE REPLACEMENT. 4) wheel and tire balance. One of the most basic tasks for a maintenance shop wasn't done correctly. I should have read the other reviews before coming here.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Ronald, It's upsetting to hear that you did not receive the top-notch service we strive to provide and we greatly apologize for this. We would li...ke to address the situation you have described. Our manager, Judy Fitzgerald, will be reaching out to speak with you more regarding this matter. In the interim, please reach out to us at (910) 860-9300 if you need anything at all. Again, we greatly apologize and look forward to creating a better experience for you on your next visit. Flow Buick GMC of Fayetteville Marty Edwards, General Manager

  • 1.0 out of 5
    April 13, 2019

    I would not recommend this place at all for repairs. They took my truck estimating a three day repair and kept it two weeks always giving an excuse why... it wasn't ready. None of the excuses had any thing to do with the repair I would consider them all dealership So if you need your vehicle quickly do not take it there and also they charged me twice 99.95 for shop fee.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, our customers mean a great deal to us so we are disappointed to hear you did not receive the quality service you deserve. We regret to hear tha...t the service done on your truck took longer than expected. If you are willing to give us another chance, please contact us at (910) 644-0966 and we will do our best to turn your experience around. Thank you, and take care.

  • 5.0 out of 5
    January 23, 2019

    Me and my husband have purchased 3 cars from Flow Mazda in Fayetteville. Nick and his staff have treated us like family. Very open and upfront with the... prices, financing and any rebates. What really made us keep coming back was the fact that Nick was willing to go the extra mile to find my Mazda 6 in a specific color, trim level and the right payments! He paired me up to a sales person, Jenni Koch who is so dear to me now and has exceeded just your typical car buying experience. She made sure my car was detailed to perfection and that all the paperwork was done correctly!! Jenni didn’t treat me or my family as just a buyer but a friend with valid interest in regards to my purchase and what I wanted. Honestly we’ve purchased over a dozen cars all over as a army family and this I the one dealership you can just relax, test drive and make a sound purchase from. I recommend you give Nick and Jenni a chance prior to purchasing from another dealership!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
  • 5.0 out of 5
    January 11, 2019

    I enjoy My time when I have to go to get My car serviced because They Treat Me With respect and courtesy.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    September 24, 2018

    Was easy to get an appointment even after Hurricane Jolene. Welcomed, listened to by Ms. Marsha Honeycutt and picked up where I was informed of the issue,... part ordered and she stated she would call when part is in. Great experience

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
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