Skip to main content

Cross Creek Subaru

(106 reviews)

Inventory

Reviews

(106 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

Want to share your experience with this dealership?

Write a review

took my subaru in for an oil change that was suppose to

took my subaru in for an oil change that was suppose to be free for first one instead they charged me after a review I admitted explaining what happened they quickly contacted me and rectified the problem, I was surprised and extremely happy thank you subaru for your excellence in customer service.

took my subaru in for an oil change that was suppose to

took my subaru in for an oil change that was suppose to be free for first one instead they charged me after a review I admitted explaining what happened they quickly contacted me and rectified the problem, I was surprised and extremely happy thank you subaru for your excellence in customer service.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Show full review

Great service!

Great service! Maggie was there right away to attend my visit. Very satisfied. Thanks for washing my car too!

Great service!

Great service! Maggie was there right away to attend my visit. Very satisfied. Thanks for washing my car too!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Maria, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Show full review

I wrote a review about 5 years ago and was asked to

I wrote a review about 5 years ago and was asked to please write a review regarding my experience with Magdelina from the service department. Because I purchased the maintenance agreement, getting in and out is a snap. No appointment necessary for routine oil change and tire rotation. They even offer a complimentary car wash. Magdelina was very quick to respond when I pulled into the garage. She was kind, helpful and informative. I've never been met by anyone working there who was anything but courteous and professional. I can honestly say that how I am treated as a long time customer has never waived..... It's what keeps me coming back. Thanks Subaru!!!

I wrote a review about 5 years ago and was asked to

I wrote a review about 5 years ago and was asked to please write a review regarding my experience with Magdelina from the service department. Because I purchased the maintenance agreement, getting in and out is a snap. No appointment necessary for routine oil change and tire rotation. They even offer a complimentary car wash. Magdelina was very quick to respond when I pulled into the garage. She was kind, helpful and informative. I've never been met by anyone working there who was anything but courteous and professional. I can honestly say that how I am treated as a long time customer has never waived..... It's what keeps me coming back. Thanks Subaru!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Robin, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

Show full review

Excellent service department And mechanics car was done

Excellent service department And mechanics car was done in three hours brakes oil change tire rotation in just as cheap as harrels In Fayetteville even cheaper thanks for everything

Excellent service department And mechanics car was done

Excellent service department And mechanics car was done in three hours brakes oil change tire rotation in just as cheap as harrels In Fayetteville even cheaper thanks for everything

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi Bernard, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

Show full review

Nice people and refreshments in the waiting room was much

Nice people and refreshments in the waiting room was much needed on a hot day.

Nice people and refreshments in the waiting room was much

Nice people and refreshments in the waiting room was much needed on a hot day.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, we really appreciate your great feedback! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Show full review

Rhonda was excellent in supervising the service of our

Rhonda was excellent in supervising the service of our Forrester. We were taken promptly and were in the waiting room for little more than an hour.

Rhonda was excellent in supervising the service of our

Rhonda was excellent in supervising the service of our Forrester. We were taken promptly and were in the waiting room for little more than an hour.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! Safe travels!

Show full review

Diagnosed thr problem and fixed it pronto Great folks to

Diagnosed thr problem and fixed it pronto Great folks to deal with Trust them for sure

Diagnosed thr problem and fixed it pronto Great folks to

Diagnosed thr problem and fixed it pronto Great folks to deal with Trust them for sure

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello there, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day! Take care!

Show full review

Emily did an excellent service during our visit at Cross

Emily did an excellent service during our visit at Cross Creek Subaru! Awesome as always!

Emily did an excellent service during our visit at Cross

Emily did an excellent service during our visit at Cross Creek Subaru! Awesome as always!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello Kel, we're happy you found our staff to be so supportive during your experience here at Cross Creek Subaru. We are always more than happy to assist you if anything else comes up. Take care!

Show full review

They were super friendly, laid back, answered all of my

They were super friendly, laid back, answered all of my questions. Gave me a great deal on my trade in, and on the financing of my new car. Not the high pressure sales pitching that I've had in the past. It was a great experience

They were super friendly, laid back, answered all of my

They were super friendly, laid back, answered all of my questions. Gave me a great deal on my trade in, and on the financing of my new car. Not the high pressure sales pitching that I've had in the past. It was a great experience

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

We understand it's a big decision where you purchase your car from, and we are grateful to have been chosen, Sherrie. Thank you and we hope to see you again!

Show full review

They take excellent care of my car and provide excellent

They take excellent care of my car and provide excellent communication/consultation about service the car needs. They really are the best!

They take excellent care of my car and provide excellent

They take excellent care of my car and provide excellent communication/consultation about service the car needs. They really are the best!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
0 people out of 0 found this review helpful. Did you?
Yes No
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Show full review
See all 106 reviews