Cross Creek Subaru

Frank and the service center were a pleasure to do business with. my service was performed in a timely manor and I felt confident in the work done

First time purchase of a 2018 Subaru Outback. Dealership customer service was outstanding, Management, Finance equally professional and courteous!

My mother does not have an email address so she asked me to extend her sincere gratitude of thanks to the Cross Creek Subaru staff for their kindness and... professionalism in making her car purchase such a pleasant experience. Her and I would like to especially point out our sales woman, Emily Bracey. The kindness and at ease feel you gave my mother during this process was nothing less than outstanding. She had been nervous for a week coming into this process because her experiences in buying vehicles over some 45-50 yrs has always been something less than pleasant. From the time we walked in unannounced and unscheduled, Emily took away from her already engaging schedule and literally treated us like family. She made sure that my mother got exactly what she wanted in the way of options on the car. My 79 yr old mother was so afraid she was going to be “bullied” into buying something else. From the time mom told Emily what she wanted, Emily put her towards that vehicle. It allowed my mother to “breathe with a sigh of relief” that she didn’t have to have her guard up. It was, by far, the most pleasant car buying experience that either of us have ever been through. I will absolutely seek out this dealership for my next car purchase and I will express to everyone I know that this is the dealership to do business with. The Subaru product is a great one. When you add this type of customer service to it, it is a major win for the manufacturer and the buyer. From top to bottom, this is exactly how a car buying experience should feel. Thank you all so much again. Sincerely, Kevin (son) Evelyn (mother)

Service department staff and work has always been excellent.

Our experience was good overall, we were interested in a used Toyota Avalon that this dealership had. We had arranged an appointment to go view and possibly... test drive the car. They were very friendly and courteous to us but the car was a base model and we were looking for one a little better equipped. That being said we would still consider a purchase from there and would recommend to a friend.

I contacted this dealership with some questions about a vehicle that I was interested in. This dealership is 100 miles from me so I wanted to determine... if it would be worth a trip. I received an immediate reply that was courteous and helpful. Ultimately bought a car closer to home but appreciated the responsiveness and would have made the trip if the other car my area had not worked out. Cars.com helped me find this vehicle as well as the one I purchased! Great resource.

I highly recommend Cross Creek Subaru's Service Department and especially Frank Rees. Frank is a no-nonsense, tell it to you straight, and most importantly... honest service representative. I have been to Cross Creek several times to have work done on my 2010 Forester and while all the experiences have been great, working with Frank is a real pleasure. His bottom line is your satisfaction.

I had a great experience here, I highly recommend buying from this establishment they are very professional and won't try to screw you over.

I bought a used car from them a year ago and they were very courteous and helpful. Now my wife is trying to get her car appraised and has been in 4 separate... times and they keep sending her away saying they are busy. She has been trying to work around her work schedule and our sons daycare to meet with them and everytime she calls to see if it is a good time, they always say yes, and she shows up and waits then gets sent away. I called and talked to the manager John who was both very short and rude, cutting me off and not even pretending to care about what we had to say. I understand that this is not a priority to them but being a dealership this is part of their job. Really irritating and disappointing. I know she isn't buying a car but as a previous customer, or just a customer in general, I would at least like to be treated with respect.

The staff and selection at Cross Creek Subaru is phenomenal. This was my first car buying experience, and I was intimidated to go through the process.... Though once I got there Leidy Rhines helped me and answered my questions. I appreciated that if she didn't know the exact answer to a question she admitted she did not know, then she found the answer and told me in a timely manner. The process was very transparent, the way car buying should be. I would recommend this dealer to anybody.