Cross Creek Subaru

4.5 out of 5 4.5
Rectangle 48
Sales
Service Closed

Cross Creek Subaru Hours

Sales

Monday

8:30 AM - 7:00 PM

Tuesday

8:30 AM - 7:00 PM

Wednesday

8:30 AM - 7:00 PM

Thursday

8:30 AM - 7:00 PM

Friday

8:30 AM - 7:00 PM

Saturday

8:30 AM - 7:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 6:00 PM

Tuesday

7:30 AM - 6:00 PM

Wednesday

7:30 AM - 6:00 PM

Thursday

7:30 AM - 6:00 PM

Friday

7:30 AM - 6:00 PM

Saturday

9:00 AM - 2:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
See all Special Offers

About Our Dealership

Dealer on Cars.com since August 2014

Cross Creek Subaru is your premier retailer for all things Subaru in the Fayetteville NC, proudly serving the Sanford, S

...

outhern Pines, Fort Bragg, and Hope Mills NC region. Our mission is to provide our customers with the best automotive buying and ownership experience around, and continually strive for excellence within every aspect of our business. We pride ourselves on going above and beyond to understand your needs, and to demonstrate the respect you deserve and expect. We are a family owned and operated new and used car dealership, who treats all of our customers as if they are a part of our family. Come in and see for yourself!

"SERVING FAYETTEVILLE AND SURROUNDING AREAS FOR OVER 25 YEARS!"

Sell & Trade

Sell or Trade-in Your Car for Cash
Dealers are constantly looking for used inventory. Request an appraisal to find the cash or trade-in value of your car.
Request an Appraisal

Service

Wheel Alignment (4WD)

$89.95

Tire Rotation

$46.95

Oil, Filter Change

$85.9 and up*

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.5 out of 5 4.5
61 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    July 27, 2020

    Everyone at Cross Creek Subaru were friendly, helpful and professional. I know will continue to receive very good care with the service on my car.

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    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, we strive for a high level of customer satisfaction in all aspects of our dealership. We sincerely thank you for the positive review, and look f...orward to seeing you again soon!

  • 5.0 out of 5
    July 9, 2020

    Our purchase was very easy and so pleasant. Every staff member went out of their way to assist us and answer questions. We are very happy with our purchase!

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    4.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your high star rating. We're happy to see that your experience with us was excellent! If you have any additional questions about your ne...w vehicle, we will be more than happy to assist you! Safe travels!

  • May 30, 2019

    I love my Subaru, this our 5th.. We have been driving Subaru since my sin first got one in 2010. Both my husband and I love ours, live out of town, but... come back to this dealership because the people there are like our family!

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Congratulations on your new vehicle! We're happy to hear we were able to provide you with a positive car buying experience. We hope to be of service t...o you again in the future. Best wishes, Cross Creek Subaru

  • 3.0 out of 5
    June 26, 2020

    Got a price from the internet department. They Texted and asked if it was good at 9am. I replied at 10 and said I was driving to buy it and would be there... after 2 hour drive. I got there and there was a text 10 minutes before I got there said they sold it... Salesman who quoted vehicle was scarce. Another nice salesman named Myc found another (more expensive) vehicle. Sales manager, john, decided it was more important to eat lunch than talk to us. Never even acknowledged we were in building. Owner, Sam, eventually came and talked to us and split the difference with us. Very fair compromise. Nice guy who I would buy a car from again. Needs to clean up some of operations staff though as the rest of staff left something to be desired.

    2.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are so disappointed to learn of this situation you have described. Please reach out to us at (910) 864-5240 so we can discuss the details of your v...isit in hopes of restoring your confidence back in our dealership.

  • 5.0 out of 5
    April 9, 2020

    We brought our Subaru in for service, Paula was very professional, kept us up to date on everything and got a free wash detail. We were skeptical to bring... it in during the pandemic going on, but everything worked out. This was our 1st Subaru after being loyal Toyota buyers and have been happy thus far for the last 2 years.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    April 6, 2020

    Never thought you'd see a car service review that was a treat...well, this company went above and beyond in their service department. It is meticulous.... The waiting room was comfortable, beverages were available., restrooms spotless. Personnel were cheerful and helpful. it was a pleasure being there. The complimentary car detail was an added surprise. All I can say is WOW!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mary, we really appreciate your great feedback! Our team strives to deliver an excellent experience, and are glad you found this to be the case during... your visit. If you have further needs or questions, please reach out!

  • 5.0 out of 5
    January 14, 2020

    Easy transaction. Salesman patient with my wife to help her out with the decision on which model fit her needs. No hassles and follow up on our purchase... outstanding.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Dougsride, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive rev...iew. We hope to be of service to you again in the future. Best wishes, Cross Creek Subaru

  • 5.0 out of 5
    January 6, 2020

    My scheduled maintenance visits are always fast. They were super busy this last time (right before the holidays), but got me out within an hour.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Lori, thank you so much for your positive comments about Cross Creek Subaru! We hope you continue to choose us for all your automotive needs! Take ...care!

  • 1.0 out of 5
    January 2, 2020

    We bought a Lexus December 2019 and were given only 1 key when promised 2. They said they would mail me a second and I have never received a second. We... bought a car from this place (Lexus 350 RX 2017 model) December 2019 and Emily Bracy promised to receive a second pair of keys for the vehicle. The Lexus came with one set of keys and the other would be mailed to us. We have called 5 times but they keep dodging our calls. We finally got in contact with the manager (Sam Johnson Jr) and he ended up hanging up the phone on us and was rude. He said that they cannot afford to give me a second set of keys to the vehicle that I purchased from them. They had promised that we would have two sets and even after all of the trouble and the calls we did not receive them. We live 2 hours away and thought we were going to a good dealership but after this bad experience we do not recommend giving them business.

    1.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Mr. Modi, Upon review of your paperwork, we were unable to find a second key promised in writing. Of course, we understand there is no way to review c...onversations held in person. Because of this and because we do value you as our customer, we have ordered a spare key from a Lexus dealership near you. The key has already been paid for by us and is available for pick up by you. We appreciate your communication and your patience with us during this busy season and hope we resolved this issue to your satisfaction.

  • 5.0 out of 5
    October 28, 2019

    I had been looking at a number of vehicles to replace our 11 year old Sable. Went to Crosscreek with a friend who was having his wifesOutback serviced.... Saw this Impreza Sport with a sign saying saying Demo. Checked it out and found four real adults can fit comfortably. This is important since we generally have three adults around town...which is primarily where this will be used. Modest negotiating with sales manager until an agreeable price was reached. Salesman was courteous, follow up training on all the features was good. Looks like routine service is pricey...over $80 for oil change and tire rotation is kinda steep. Many dealers include a number of complimentary or lifetime oil changes, this dealer does neither. Otherwise, they were easy enough to work with. Initial impression of the car after three plus weeks is very positive. Roomy for a small car, excellent mpg.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! If you have any additional needs or ...questions, we will be more than happy to assist you! Safe travels!

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