Cross Creek Subaru

4.4
(91 reviews)
(910) 723-4285 (910) 723-4285

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Reviews

4.4
(91 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

Awesome place to purchase your next Subaru from!

Awesome place to purchase your next Subaru from! The sales staff are easy to work with and very helpful. Tried other car dealerships and this one help me get the car I wanted. I would highly recommend this dealership for your next car.

5.0

Awesome place to purchase your next Subaru from!

Awesome place to purchase your next Subaru from! The sales staff are easy to work with and very helpful. Tried other car dealerships and this one help me get the car I wanted. I would highly recommend this dealership for your next car.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! Please let us know if you have any additional questions about services you received and thank you again for choosing Cross Creek Subaru!

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5.0

Highly recommended service facility

I am an Ohio travel nurse that was on assignment in Fayetteville, North Carolina. I took my 2021 Subaru Forester to Cross Creek for its oil change since it was due. The employees at Cross Creek were very friendly and knowledgeable. I would recommend them to anyone.

5.0

Highly recommended service facility

I am an Ohio travel nurse that was on assignment in Fayetteville, North Carolina. I took my 2021 Subaru Forester to Cross Creek for its oil change since it was due. The employees at Cross Creek were very friendly and knowledgeable. I would recommend them to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Hi Mary, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope to be of service to you again! Take care!

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5.0

Extremely Pleased with Car Purchasing Experience

Wonderful experience! My next vehicle purchase will come from Cross Creek Subaru. Friendly & No Pressure Sales Team. Easy to work with. Everyone at dealership very polite.

5.0

Extremely Pleased with Car Purchasing Experience

Wonderful experience! My next vehicle purchase will come from Cross Creek Subaru. Friendly & No Pressure Sales Team. Easy to work with. Everyone at dealership very polite.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Hi Brad, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!

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5.0

Awesome Service Department

Always excellent service. The entire staff is awesome. Work is always done on time and correctly. I new I liked the dealership when I bought my car. I was amazed at how efficient the service department is.

5.0

Awesome Service Department

Always excellent service. The entire staff is awesome. Work is always done on time and correctly. I new I liked the dealership when I bought my car. I was amazed at how efficient the service department is.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hello Carol, we strive for a high level of customer satisfaction in all aspects of our dealership. We hope you continue to choose us for all your automotive needs! Take care!

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5.0

Love my car

Best experience I’ve ever had was with the people at Cross Creek Subaru! From sales to service! I highly recommend this dealership! Jason and the team are knowledgeable and Professional!

5.0

Love my car

Best experience I’ve ever had was with the people at Cross Creek Subaru! From sales to service! I highly recommend this dealership! Jason and the team are knowledgeable and Professional!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Hi, thank you! We take our reviews seriously and are delighted to hear about your visit. We appreciate your feedback! We hope you continue to choose us for all your automotive needs! Take care!

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5.0

Awesome car buying experience

This is my second vehicle that I’ve purchased at this dealership. From the front to the back, I have received exceptional service. Emily assisted me during the purchase of both vehicles and I could not ask for a better person to work with. I also get my maintenance done here and always receive great service during those visits as well. One other person who helped with answering questions about my new vehicle was Hannah. I enjoyed discussing with her the functions available to me in my new car during the love-encore appointment. She was very knowledgeable.

5.0

Awesome car buying experience

This is my second vehicle that I’ve purchased at this dealership. From the front to the back, I have received exceptional service. Emily assisted me during the purchase of both vehicles and I could not ask for a better person to work with. I also get my maintenance done here and always receive great service during those visits as well. One other person who helped with answering questions about my new vehicle was Hannah. I enjoyed discussing with her the functions available to me in my new car during the love-encore appointment. She was very knowledgeable.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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5.0

Treated my car as their own.

My 9 year old Crosstrek had an issue when shifting into park and the dealership repaired it quickly. My Crosstrek has a name and the service tech called her by her name, which I had mentioned earlier. I was thrilled! They also gave her a bath and she looked as good as new and operated the same way.

5.0

Treated my car as their own.

My 9 year old Crosstrek had an issue when shifting into park and the dealership repaired it quickly. My Crosstrek has a name and the service tech called her by her name, which I had mentioned earlier. I was thrilled! They also gave her a bath and she looked as good as new and operated the same way.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

My first time buying a Forester

Everyone at Cross Creek Subaru are knowledgeable, courteous, and willing to help answer any questions or concerns regarding my Forester. I'm very happy with the vehicle I chose.

5.0

My first time buying a Forester

Everyone at Cross Creek Subaru are knowledgeable, courteous, and willing to help answer any questions or concerns regarding my Forester. I'm very happy with the vehicle I chose.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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1.0

Terrible Service

Ordered a part online and paid for the part and shipping online (used a shipping coupon the dealership listed on their website) and the order is excepted. Well hours later I get a refund message with ZERO explanation other than the note that shipping is now $450.00 for the item (replacement bumper). WHY post a cost of the item and charge $225.00 shipping charge (live about 1:30 away btw so $225 seems even high) and then decide arbitrarily to change the shipping to double the cost. This dealership should be ashamed of themselves. This dealership certainly has proven that the negative connotation associated with auto dealerships remains tried and true!! I will NEVER do business with this dealership again and I hope you, reading this, don't award bad behavior by giving them your business.

1.0

Terrible Service

Ordered a part online and paid for the part and shipping online (used a shipping coupon the dealership listed on their website) and the order is excepted. Well hours later I get a refund message with ZERO explanation other than the note that shipping is now $450.00 for the item (replacement bumper). WHY post a cost of the item and charge $225.00 shipping charge (live about 1:30 away btw so $225 seems even high) and then decide arbitrarily to change the shipping to double the cost. This dealership should be ashamed of themselves. This dealership certainly has proven that the negative connotation associated with auto dealerships remains tried and true!! I will NEVER do business with this dealership again and I hope you, reading this, don't award bad behavior by giving them your business.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process 1.0
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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5.0

Fantastic Service

We have purchased a car here and have had two of our cars serviced here. Excellent service, fantastic communication and top notch customer service. Whole hearted recommendation!

5.0

Fantastic Service

We have purchased a car here and have had two of our cars serviced here. Excellent service, fantastic communication and top notch customer service. Whole hearted recommendation!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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